Tyco SimplexGrinnell honored for feedback solutions

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Thursday, July 24, 2014

WESTMINSTER, Mass.—Tyco SimplexGrinnell received both the 2014 ACE (Achievement in Customer Excellence) Award and the 2014 ACE Award for Best Use of Feedback Solutions, according to a July 21 news release. The awards were presented at the annual Confirmit Community Conference held in Orlando, Fla.

Oslo, Norway-based Confirmit is a worldwide provider of market research and enterprise feedback management software.

Tyco Simplex Grinnell, a six-time recipient of the ACE Award, was among 43 organizations recognized by Confirmit in 2014.

The 2014 ACE Award for Best Use of Feedback Solutions Award recognizes organizations that best use feedback solutions to drive positive business change, enhance processes, and increase ROI. Tyco SimplexGrinnell earned honors for Best Use of Innovation in Customer or Employee Engagement for demonstrating the greatest innovation in the application of its feedback solution, in an effort to strengthen customer or employee engagement.

Bob Chauvin, president of Tyco SimplexGrinnell, said in a prepared statement: “Given today’s fiercely competitive business landscape, customer feedback is playing an increasingly important role in our efforts to grow our business, drive operational excellence, and be the preferred partner for our customers. While collecting and analyzing customer data is critically important, it’s how you act on that feedback that really makes the difference. We strive every day to meet and exceed customer needs, while continually challenging ourselves to deliver the highest levels of protection and improve overall business performance.”