Ackerman wins Five Diamond Certification

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Monday, December 1, 2008

ATLANTA--The Central Station Alarm Association (CSAA) on Oct. 16 announced that Ackerman Security Systems has received the CSAA “Five Diamond Certification.”

Jim Callahan, chief operating officer at Ackerman, said that Five Diamond Certification meant that Ackerman Security was now doing everything it could to combat the ongoing problem of false alarms. “In terms of alarm verification, you know, the industry continues to struggle,” he said. “I’ve been in it for 26 years and false alarms was an issue when I first got in it, and it’s an issue today. But, you know, the second call verification and other techniques that are part of the CSAA training are a real way of reducing that friction between law enforcement and alarm dealers.”