Attendees warned about liability at CSAA Fall Operations Management Seminar

Thursday, November 13, 2008

PEABODY, Mass.--During the opening session on the last day of the CSAA Fall Operations Management Seminar, speaker Jeffrey Zwirn, president of Teaneck, New Jersey-based IDS Research, warned attendees to "make your paperwork right--get it in order--live it, breathe it." Zwirn, who filled in for originally scheduled but unavailable speaker Lou Fiore, president of L.T. Fiore, Inc., concluded his talk on liability in the industry and how to avoid the dangers thereof with an admonishment to central station operators that they make sure their default operating instructions are iron-clad. "It's not up to you to make the decision if there is a liability ... The judge or jury is going to decide that ... Remember, when I do my research, I'm looking for standards, treatises, ordinances, rules, regulations, specifications, codes. I'm looking for support. You need to look for that support also, before a loss occurs."
The gathering transpired over the Veteran's Day holiday, from Nov. 9 through 11 at the Boston Marriott Peabody in Peabody, Mass. CSAA education committee co-chair Pam Petrow, chief operating officer of Vector Security, organized the event and served as MC of the weekend's seminars, including the popular Open Forum closing hour, during which attendees--central station managers from around North America--were encouraged to bring their questions, concerns, problems and solutions out into the open for the benefit of all.
"Our goal is to have a premiere educational event that is customized just for central station operators, supervisors and management," Petrow said. "We think that we've been very effective with that. Our group has continued to grow. We were originally around 25 people. At this event I think we have a little over 75. So we've done a great job, we think, of delivering good content, and we hope to continue to have people repeat and come back, and to also enjoy new faces at the next event."
Morgan Hertel, vice president of operations at The Command Center, Inc., said that events like the CSAA's were of great value to the industry. "I come to these for two reasons. Much of what we do is the same throughout the United States and by coming to these you find a whole slew of different ways of dealing with the same problem," Hertel said. "These meetings are always a success. You get to see--typically you'll tour an alarm central station. You get to see how they're doing things. You learn a little bit along the way. You do some networking. You talk to vendors. It doesn't get any more concentrated in terms of information than one of these programs."