Briefs

SSN Staff  - 
Monday, November 1, 2004

Monitronics steps up efforts to attract end users
DALLAS- Monitronics International has created a division within the company to pursue corporate and government monitoring and installation contracts.

Although the company previously handled such work, it never dedicated any efforts to sign up new clients. As a result, the company has stepped up its participation in industry trade shows to make end users aware of its initiative.

The firm continues to seek installation and service accounts for multi-site locations, such as nationwide retail and restaurant chains. In addition, there has been no change in its dealer program.
Brink’s receives customer service award
IRVING, Texas- J.D. Power and Associates has recognized Brink’s Home Security under its Certified Call Center Program for customer service excellence.

Brink’s was evaluated by the marketing research firm through a random survey of its security customers. The clients were questioned about their customer service experience after they contacted the central station. For the recognition, Brink’s had to score in the top 20 percent of the firm’s scoring criteria.
ADT partners with ObjectVideo
RESTON, Va.- ObjectVideo and ADT Australia, a provider of electronic security solutions, have entered into an authorized partnership that allows ADT to provide its customers with ObjectVideoVEW.

The product, which is based on artificial intelligence called “computer vision,” features environmental filters that adjust to changing outdoor environments.

Jordon Peters, ADT’s Integrated Systems manager, said in a statement that ObjectVideo’s software, which can also create virtual perimeters across land and water by drawing a video tripwire on a computer snapshot of a camera view, will assist the company’s customers in protecting themselves.