Brink’s adds new e-learning tools

Friday, August 1, 2003

IRVING, Texas - Brink’s Home Security has incorporated an e-learning program that will enable all of its employees, including central station operators who work the graveyard shift, to take part in the new continuing education courses.

The program was launched to the company’s 2,500 employees a few months ago after a year of work to get a web-based portal and courses online. To make the project happen, Brink’s partnered with Pathlore Software Corp., which makes learning management systems.

Brink’s expects to benefit by providing employees continued education, resulting in a higher retention rate for its employees.

“This is a huge move for us, because in the past everything was instructor led,” said Christina Parr, manager of learning and development for Brink’s Home Security. “There’s wasn’t a choice to do anything beyond instructor led courses.”

The company also expects the e-learning program will improve customer service, since customer service representatives, central station operators and sales people will have access to the same information on the make-up of an alarm system and how to trouble-shoot problems.

Over a three year period, Brink’s also expects to save money, with an anticipated $500,000 return on investment savings by implementing the program over offering more costly instructor- led courses.