Brink's lauded by J.D. Power and Associates

Friday, May 1, 2009

IRVING, Texas--For the sixth consecutive year, J.D. Power and Associates has recognized Brink’s Home Security’s contact center operations for customer satisfaction excellence.

“In achieving certification in each of the first six years of our program’s existence, Brink’s Home Security has once again demonstrated its commitment to excellence in customer service–which is especially important in the current economy where outstanding service is a real differentiator,” said Mark Miller, senior director of client services at J.D. Power and Associates in a statement. “Call center customers are particularly pleased with the customer service representatives, notably their courtesy, knowledge and concern.”

Each year through its two contact centers, Brink’s Home Security handles millions of alarms, telephone calls, e-mails, and other correspondence from more than 1.3 million customers.