COPS earns Five Diamond Certification

SSN Staff  - 
Thursday, May 1, 2008

SCOTTSDALE, Ariz.-COPS Monitoring, a large third-party contract monitoring company, on April 9 announced its central station located here has earned Five Diamond Certification from the Central Station Alarm Association. COPS has four central stations across the United States and this is the first of its centrals to earn this certification. "Five Diamond Certification ensures that our dispatchers are well-trained and are prepared to meet and exceed our customers' monitoring needs," said Jim McMullen, president of COPS Monitoring, in a prepared statement. Five Diamond Certification requires that all dispatchers in the facility successfully complete the CSAA Central Station Operator Training Level 1 course as well as demonstrate proficiency in alarm verification. The central must also commit to inspections by third-party laboratories such as UL or FM, among other CSAA requirements.