COPS makes software upgrade
WILLIAMSTOWN, N.J.--COPS Monitoring, a large third-party central station, has completed a $125,000 software upgrade, which will allow the company to expand its current central station capabilities and improve overall operations.
Ã¢â‚¬Å“This upgrade allows us to push the envelope with what weÃ¢â‚¬â„¢re offering and get into new solutions that weÃ¢â‚¬â„¢re seeing come down the pike,Ã¢â‚¬Â said Don Maden, executive vice president of COPS. Ã¢â‚¬Å“A lot of that is of course video and GPS, but also different ways to handle IP alarms as well as interface with other people who provide IP-based solutions.Ã¢â‚¬Â
COPS, which uses a proprietary automation software platform, migrated from a previous version of RainingDataÃ¢â‚¬â„¢s software to its D3 Database Management system.
The upgrade was done in stages over a 45-day period, Maden said.
Ã¢â‚¬Å“The software was built from the ground up,Ã¢â‚¬Â he said. Ã¢â‚¬Å“As with many software migrations, the commands are different, but it was pretty much a seamless transition because it was the same company. It wasnÃ¢â‚¬â„¢t like we migrated from company A to company B, itÃ¢â‚¬â„¢s just a different flavor of the software.Ã¢â‚¬Â
One benefit of the upgrade is the improvement of overall efficiency for both operators and dealers. Ã¢â‚¬Å“WeÃ¢â‚¬â„¢ve spent a lot of energy developing ways to reduce key strokes in operations as well as devise solutions to benefit the dealer. Because we have a Web-based solution Ã¢â‚¬Â¦ dealers are doing more and more account-based management themselves,Ã¢â‚¬Â Maden said.
Concurrently, the software allows multiple people to utilize the same customer information at the same time without allowing records to be overridden, he said. Ã¢â‚¬Å“You can have reports running, accounts being edited, alarms being processed and dealers doing their database workÃ¢â‚¬Â all at the same time, he said.
Despite the additional benefits, Maden said the upgrade didnÃ¢â‚¬â„¢t require significant training for operators or dealers since Ã¢â‚¬Å“the interfaces were all the same.Ã¢â‚¬Â The only training necessary was for programmers, which Maden said is another major benefit of the upgrade.
Ã¢â‚¬Å“It gives us a competitive advantage with respect to programming because the coding gets simplified for our programmers, so productivity goes up and weÃ¢â‚¬â„¢re able to deliver new applications,Ã¢â‚¬Â he said.