CSAA seminar a success

Fall Operations Management attendees warned of liability
Thursday, January 1, 2009

PEABODY, Mass.--During the opening session on the last day of the CSAA Fall Operations Management Seminar, speaker Jeffrey Zwirn, president of Teaneck, New Jersey-based IDS Research, warned attendees to “make your paperwork right - get it in order - live it, breathe it.” Zwirn, admonished central station operators to make sure their operating instructions are iron-clad. “It’s not up to you to make the decision if there is a liability … The judge or jury is going to decide that … When I do my research, I’m looking for standards, treatises, ordinances ... I’m looking for support. You need to look for that support also, before a loss occurs.”

CSAA education committee co-chair Pam Petrow, of Vector Security, organized the Nov. 9 through 11 event and served as MC of the weekend’s seminars, including the popular Open Forum closing hour, during which attendees were encouraged to bring their questions and solutions into the open for the benefit of all.

“Our goal is to have a premier educational event that is customized just for central station operators, supervisors and management,” Petrow said. “We think that we’ve been very effective with that.”

Morgan Hertel, vice president of operations at The Command Center, Inc., said, “By coming to these [events] you find a whole slew of different ways of dealing with the same problem ... It doesn’t get any more concentrated in terms of information than one of these programs.”