CSAA seminar a success
PEABODY, Mass.--During the opening session on the last day of the CSAA Fall Operations Management Seminar, speaker Jeffrey Zwirn, president of Teaneck, New Jersey-based IDS Research, warned attendees to Ã¢â‚¬Å“make your paperwork right - get it in order - live it, breathe it.Ã¢â‚¬Â Zwirn, admonished central station operators to make sure their operating instructions are iron-clad. Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s not up to you to make the decision if there is a liability Ã¢â‚¬Â¦ The judge or jury is going to decide that Ã¢â‚¬Â¦ When I do my research, IÃ¢â‚¬â„¢m looking for standards, treatises, ordinances ... IÃ¢â‚¬â„¢m looking for support. You need to look for that support also, before a loss occurs.Ã¢â‚¬Â
CSAA education committee co-chair Pam Petrow, of Vector Security, organized the Nov. 9 through 11 event and served as MC of the weekendÃ¢â‚¬â„¢s seminars, including the popular Open Forum closing hour, during which attendees were encouraged to bring their questions and solutions into the open for the benefit of all.
Ã¢â‚¬Å“Our goal is to have a premier educational event that is customized just for central station operators, supervisors and management,Ã¢â‚¬Â Petrow said. Ã¢â‚¬Å“We think that weÃ¢â‚¬â„¢ve been very effective with that.Ã¢â‚¬Â
Morgan Hertel, vice president of operations at The Command Center, Inc., said, Ã¢â‚¬Å“By coming to these [events] you find a whole slew of different ways of dealing with the same problem ... It doesnÃ¢â‚¬â„¢t get any more concentrated in terms of information than one of these programs.Ã¢â‚¬Â