DICE-powered UCC offers Xanboo Security Enhanced Service to dealers

Thursday, July 9, 2009

NEW YORK, SAN ANTONIO and BAY CITY, Mich.—United Central Control, a central station monitoring 170,000 commercial, residential and government alarm installations across the United States, announced in late June a new video offering from Xanboo for its dealers. The Xanboo Security Enhanced Service is fully integrated with UCC’s video-enabling, central station automation software from DICE, a provider of security industry dispatch software.

Mark Matlock, UCC senior vice president, said the integration of Xanboo with UCC’s automation software meant better security, and added value for the dealer through a fully integrated solution. “[Xanboo has] a very dynamic platform that’s feature-rich, it’s got everything that the customer is looking for. It’s an easy product for the dealers to sell. And another driving factor is the affordability of the equipment. It doesn’t do anybody any good to have this super system that nobody can afford, and their price points are very, very livable, especially relative to the features that the system has,” Matlock said. “DICE is our central station automation software. They provided the integration. They basically wrote the hook to tie in the Xanboo video to the DICE alarm event. They married to two together.”

Adam Eurich, DICE manager of central stations, said the integration added speed and efficiency to alarm verification. “When an alarm is presented to an operator, the DICE monitoring platform calls a web browser window up with the specific account and login information pre-populated for the signal. This automatically takes the operator right into the Xanboo site to view the video fast and efficiently,” Eurich said in an email interview. “The efficiency provided by the DICE/Xanboo interface saves operators time, and allows the central station to display video almost instantaneously for a quick, reliable response to an alarm signal.”

Xanboo CEO Bill Diamond said he felt Xanboo would also add value through its long list of features and competitive price: “We believe we have a very good platform for interactive services that enables advanced features like virtual keypad, live video, post-event video clips in the event of an alarm condition, and home automation. Combined with our recent launch of integration with DICE, and based on the feature set and the price that we offer, we think that it’s the best solution on the market for interactive services.”

Matlock stressed the plug-and-play nature of the solution, in addition to its utility for enhanced call verification, will make Xanboo Security Enhanced Service a tremendous value for UCC dealers. “The dealer doesn’t need to be an expert at all in routers or IP configuration or anything. The basic Xanboo is plug-and-play in the customer’s router … Then the dealer can focus on his core competency, which is integrating with the existing security system. That’s where he really gives value,” Matlock said. “The police love these systems. If we’re able to give them more information about the alarm that’s germane to the response, that’s good to have … There are going to be municipalities that require video verification to even responds to an alarm, and this will be an affordable option to meet those requirements, and give the customer a system that will comply.”