Diebold upgrades event monitoring center
GREEN, Ohio--To better respond to its roughly 2.5 million monthly alarm signals, Diebold has electronically archived more than 500,000 customer documents to "ensure the continuity of vital customer data and increase efficiencies" in data retrieval, according to a provided release. A high definition video wall was also installed in the monitoring center. This displays operational information from monitored sites, metrics used to assess monitoring performance, current events in monitored locations, and information about environmental factors.
In addition to these improvements, during the construction dispatchers did additional testing on the event monitoring center's disaster site to ensure continued operations in the case of a crisis or disaster at the Green facility.