DMC upgrades its central
MIDLOTHIAN, Ill.—DMC Security, a full service company based here, spent the last year upgrading its monitoring center, including new infrastructure, servers, phones and computers. It’s looking into new services for 2016, including remote access control for customers.
“The only thing we don’t do right now is two-way voice,” DMC president Chet Donati told Security Systems News. “We’re looking at it, and that would require a completely different phone system operation than the one we have in place right now.”
Adding this service would open DMC to more opportunities with PERS monitoring, Donati said. The upgrades started at the beginning of 2015 and should be completed in Q1 2016.
So far, the company has installed new computers and upgraded all of its servers to support the newest version of Bold’s Manitou automation software, Donati said. The central itself has a new HVAC system and a new roof.
Donati asked his central station operators what improvements they would most like to see at the monitoring center. As a result DMC installed dual computer monitors and brought in more comfortable chairs, he said.
Putting in a new generator system for the whole building is still to come, Donati said. “Before, the generator worked the call center. … The new one will handle the entire [6,000-square-foot] building.”
DMC is also looking into managing access control for its clients and equipping technicians with iPads in 2016.
DMC’s account base is 70 percent commercial, according to Donati. The company has 25 employees.