Doyle, Dice offer dealers integrated solution

Sunday, March 1, 2009

ROCHESTER, N.Y.--Doyle Security Systems on Jan. 5 announced it was working with one of its dealers to test and install new accounting software that integrates into its central station operation.

The software, developed by Dice Corporation, provides the dealer with an integrated accounting and management system. According to Dice president Mike Simpson, the software will allow the dealer to actively and efficiently run a business and grow, while avoiding double data entry since the database is tied to Doyle’s central station. “The dealer can make their own changes and setup and so forth,” Simpson said. “And this can vary depending on our client, in this case Doyle ... They may feel that some dealers are a little more experienced at changing the data and they may give them the right to do that. Or they may make it a little more restrictive … to be honest, some dealers are a little more on the ball than others.”

Donna Speranza, director of operations for Doyle’s central station, said implementing the Dice solution is a win/win situation since it allows dealers more involvement while lessening the workload on Doyle central stationn staff. “What this is doing ... is it’s allowing us to work with the same amount of dispatchers,” Speranza said. “It allows [dealers] to do functions that we would have to pay our employees to do for them. So the end result of that is they’re in charge ... but connected to us at the same time, and reap all the benefits of our IT department, our management department, our data-entry department.”

Simpson agreed that implementation of a single database is to the benefit of all: “Dealers especially want to have more control of what they do and want to have more access to their data. And they really don’t want to have to call the central and wait.”