Doyle enjoys fruits of its labor

Grocer buys the block and the security company consolidates operations
Wednesday, June 1, 2005

ROCHESTER, N.Y.--Sour apples could describe the mood for some after finding out a large supermarket chain bought the land underneath your central station. But not Doyle Security Systems, which found the announcement an opportunity to purchase its own building and improve operations with technology upgrades.
Doyle moved into the new building last fall, a former call center, which marked one year of planning and an investment of $1.5 million.
This month, the company will host its annual wholesale dealers meeting at the site, showcasing the 16,200-square-foot facility that is located on 10 acres of land.
The company only moved eight miles south from its old building in the heart of Rochester. Its new facility enabled the firm to merge all of its operations under one roof. Whereas, in the past, the company maintained separate facilities that were located in close proximity to each other.
"We found out being in the building next door is like being 50 miles away," according to Jim Quirin, senior vice president and chief financial officer. "It's just much more productive (to share common space)."
Administrative offices, alarm operators, sales personnel, service technicians and installers are located here.
Doyle monitors 21,500 accounts, of which 5,000 are third party, and works with 80 dealers. The company's primary geographic reach includes central and western New York.
"We've had more visitors in the five months since we've been in it since our last central station in the last 10 to 15 years," said Quirin.