FCC toughens stance on VoIP
WASHINGTON--Voice over Internet Protocol phone service companies will be required to provide enhanced 911 emergency call capabilities beginning next month, as a result of a measure passed by the Federal Communications Commission in the spring.
The FCC passed the item to align customer expectations of newer phone services, such as VoIP, with that of traditional phone services. Some VoIP customers have notified emergency organizations through the 911 exchange, but have found that their contact and location information were not automatically linked to local fire and police call centers.
Residential and commercial customers have opted for the less expensive alternative of VoIP telephone services. However, central station owners have faced problems with their receivers handling alarm signals.