G4S forms strategic partnership with Integrator Support

Boston-based central achieves UL-827 listing
Thursday, August 20, 2009

BURLINGTON, Mass.—G4S, one of the world’s largest security companies, with more than 500,000 employees, announced Aug. 19 a strategic partnership with Integrator Support, a provider of RMR opportunities for security system integrators, to provide advanced interactive video monitoring and hosted access control services to the systems integrator community.

G4S Monitoring and Data Center VP of operations Jerry Cordasco felt the partnership with Integrator Support would offer much opportunity to the integrator. “We’re excited about the opportunity to take the capability we built in this advanced monitoring center here in the Boston area,” Cordasco said “and make that capability available through Integrator Support and the PSA organization.”

Sharon Shaw, vice president of Integrator Support said the partnership with G4S was a natural fit. “One of the most exciting things on a technical note is the integration with the access control offering from AMAG. A true integration where if either the CCTV triggers an alarm or vice versa—there’s a door forced open—and that’s recognized to the access control software, the other system will operate accordingly. So say somebody holds a door open that they’re not supposed to, a video stream will automatically happen and the command center will automatically get an alert,” Shaw said. “From a service angle, the G4S Monitoring and Data Center employs CSAA-trained agents, they are UL-certified, so their command center is very qualified and it was built to do exactly this type of service. It’s not a traditional central station where they’re trying to add on an interactive offering. It was built and designed to do this specific service.”

Integrator Support was launched at the end of 2007 by the heads of PSA Security. It initially partnered with ViewpointCRM for its video monitoring fulfilment.

In addition to the Integrator Support partnership, G4S on Aug. 18 announced it had received UL-827 certification for meeting the standards for central station alarm service.

Cordasco feels the certification speaks loudly to G4S clients. “Anyone can open a monitoring center. Put in some phone lines and hook up some customers. A fairly low percentage actually go for the UL listing—it’s not an easy thing to achieve,” Cordasco said. “We think this sets us apart and makes the statement that we care enough about the quality of the service we perform for our customers that we wanted to have that certification, even though our focus is not on conventional monitoring, it’s on advanced video monitoring. But UL doesn’t have a standard for video monitoring yet, so the best thing we could do to be sure we were meeting some level of standard was to get this certification. Our next step will be to get ISO 9000.”

The International Organization for Standardization is the world's largest developer and publisher of International Standards. The ISO 9000 family of standards represents an international consensus on good quality management practices and related supporting standards.