Gillmore ready for growth
CLEVELAND, Ohio--As has been the case for many security companies around the country, sales numbers for Gillmore Security in the past year have not been great. Nevertheless, Gillmore, which caters to high-end residential clients and derives about 15 percent of its business from commercial accounts, is reorganizing, hiring, and “preparing for growth,” said Alan Gillmore, president of Gillmore Security.
A couple of long-time senior managers retired recently, so Gillmore has taken the opportunity to promote three individuals, hire two more, and he’s looking for a sales manager and sales people to focus on commercial business.
Gillmore said the reorganization will help the company “do what it does very well - service - better” and expand its commercial business. The reorganization involved promoting Lorretta DiVincenzo to lead the service department and the central station, promoting Andy Petroski to the new position of director of technical services, and promoting Todd Victor to director of installations, as well as hiring a contract administrator and another new position, office coordinator.
“Service is so important and keeping customers is so important that if someone calls for service, we are there [on the same day] today,” Gillmore said. Gillmore said recent ups and downs in the economy have convinced him to expand his commercial business. In the first quarter of this year, Gillmore’s commercial business was “flat on its back and residential was up, and more recently our commercial has really taken off and residential is down … I think it’s a very good idea to do both residential and commercial,” he said. Although Gillmore handles many sophisticated commercial jobs, he was pulled into this line of business by residential customers who wanted him to provide security for businesses they owned. To expand his commercial business he’s going to proactively seek commercial customers for the first time.