IASG to close PSI call center
January 8 , 2004
ALBUQUERQUE, N.M. - Integrated Alarm Services Group has reportedly notified employees at Protection Service IndustriesÃ¢â‚¬â„¢ office here that the companyÃ¢â‚¬â„¢s call center will be closed by March.
IASG purchased Rancho Cucamonga, Calif.-based PSI and its parent company, Lane Security Inc., last month.
IASG officials did not return calls seeking comment by the Newswire deadline, but Joseph Reinhart, the companyÃ¢â‚¬â„¢s director of investor relations, told the Associated Press that the decision to close the center was made to Ã¢â‚¬Å“gain the efficiencies of the acquisitionÃ¢â‚¬Â and that Ã¢â‚¬Å“much of the functions in Albuquerque lent themselves to be merged into other operations of IASG.Ã¢â‚¬Â
Bill Romano, PSIÃ¢â‚¬â„¢s director of sales and marketing, said because post-acquisition consolidation of services is in the discussion phase, he could not confirm reports that the call center operations would cease. He added that some of PSIÃ¢â‚¬â„¢s operations would likely be consolidated into IASGÃ¢â‚¬â„¢s in the future.
Ã¢â‚¬Å“Will there be consolidation of certain positions and departments? It would be very naÃƒÂ¯ve to think there wouldnÃ¢â‚¬â„¢t be,Ã¢â‚¬Â he said. Ã¢â‚¬Å“ItÃ¢â‚¬â„¢s still unclear what will happen with the central station aspect of the business, but I know that as the first quarter goes on, information will become clearer.Ã¢â‚¬Â
Because of IASGÃ¢â‚¬â„¢s strength in central station operations, Romano said, some changes are bound to occur within PSI.
Ã¢â‚¬Å“Will they maintain the central station in Albuquerque? I canÃ¢â‚¬â„¢t imagine they would keep it the same because that is their business,Ã¢â‚¬Â he added. Ã¢â‚¬Å“If theyÃ¢â‚¬â„¢re going to leverage efficiencies and drive profit, that would be the very first place to look, simply because that is what they do.Ã¢â‚¬Â
Romano did say that PSIÃ¢â‚¬â„¢s other operations in Albuquerque should go unchanged.
Ã¢â‚¬Å“As far as sales, service, installations and commercial growth, it would make sense and itÃ¢â‚¬â„¢s probably safe to say that that will stay the same there with PSI,Ã¢â‚¬Â he said. Ã¢â‚¬Å“All service and operations personnel, regardless of what happens to the central station, would still remain. We would still maintain the service presence.Ã¢â‚¬Â
PSI opened the Albuquerque center in the mid-1990s. According to the AP, about 90 people are employed in the call center.
For more on this story, see the February issue of Security Systems News.