Mace CSSS converts to stages

Tuesday, September 1, 2009

HORSHAM, Penn. and IRVINE, Calif.--Mace Security International on July 21 announced its recently acquired central station Mace CSSS has successfully converted to the monitoring platform stages, from Secure Global Solutions. Stages gives security dealers the ability to maintain full control of their clients and database. The software also provides comprehensive user-defined action plans to guide operators through the dispatch process, reducing dispatch time.

All of this is in preparation for a new Mace Dealer program, which is imminent.

Mace CSSS president Peter Giacalone said the conversion was seamless and was just one of many upcoming enhancements. "Conversions are never easy. We just had the right guys on it," Giacalone said. "There's still a lot more work to get done, but we're very pleased with how it went."

Giacalone is working on certification and training for a commercial dealer program that he expects to launch this fall. "It's really meant to be a program to show our dealers how they can go after [remote video ... access control and intrusion] successfully, and really lead the pack," Giacalone said.

SGS VP Hank Goldberg believes stages offers Mace CSSS and its dealers a strong foundation from which to grow and sell a bevy of new services. "Dealers are already coming to [Mace] with demands for new kinds of monitoring," Goldberg said. "Stages is the right foundation and, together with Mace ... we'll find ways to get things done."

Additionally, Giacalone said Mace CSSS would begin offering backStage, a network monitoring system Mace uses internally, to its dealers. BackStage monitors network devices  and, through continuous data collection, integrates dissimilar technologies. "We're working on taking this to the next level of offering some external monitoring for clients to turn it into a fee basis-type value."

Mace CSSS central station operations director Morgan Hertel said stages offers freedom from the one-size-fits-all box: "Stages is a browser based application," Hertel said in an email interview. "This allows SGS to provide us updates and custom work ... Currently SGS is releasing new builds every two weeks and custom stuff even more frequently."