Micro Key expands functionality of Millennium central station platform

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Thursday, January 27, 2011

KISSIMMEE, Fla.—Micro Key solutions, a provider of central station automation software, in January announced improvements to its Millennium central station automation platform that the company says will improve efficiency, increase functionality of the platform, and save dealers time and money.

“MyView and PayPoint will save central stations and alarm dealers time and improve cash flow by allowing their customers to pay their bills online. And since these tools are actually imbedded into their website, it also will drive site traffic, which could increase sales,” said Micro Key Webmaster Steven Wright. “Since PayPoint works with Authorize.net, a leading and trusted payment portal, their customers will be able to pay via credit card, debit card and even by check through PayPoint. The MyView tool will allow central station customers to check their alarm status, alarm history or place a service call remotely, and both MyView and PayPoint can be accessed using a smartphone via Internet access.”

According to Wright, these two new features enable alarm dealers to offer customers the ability to review their contact information, view their alarm status, alarm history, user lists and call lists from their Web browser. Central stations using Micro Key’s Millennium software gain the same expanded functionality. Critical information is now available to users when they need it, making it that much easier to work with their security provider.

Laura Hutchinson who is with national sales and dealer services at All American Monitoring in Sarasota, Fla., is excited about the new additions to Millennium and feels the features, which are in a beta period now, will add a lot of value.

“PayPoint and MyView allow the end user to access account history and contact lists, and pay their bill and review their billing history with little central station interaction,” Hutchinson said. “It gives them information they want without tying up operators or other central station staff. For my dealers—especially the one-man-shop types—it’s going to offer them functionality and capabilities that are almost like having another officer staffer so they can spend their time out in the field.”