A Patriot and more
BALTIMORE--Founded by a service-disabled veteran, retired Colonel C. Richard Denton, Patriot Solutions began as a systems integrator looking for government contracts. President George Bush has issued a directive that agencies ought to work with companies owned by service-disabled veterans, and Ã¢â‚¬Å“we figured that, plus 9/11, this will be perfect,Ã¢â‚¬Â said David Fogle, DentonÃ¢â‚¬â„¢s son-in-law and PatriotÃ¢â‚¬â„¢s vice president of operations.
Well, the government work Ã¢â‚¬Å“hasnÃ¢â‚¬â„¢t worked out that well so far,Ã¢â‚¬Â he said, Ã¢â‚¬Å“but now our commercial work is taking off.Ã¢â‚¬Â Employing a strategy of emphasizing service to Ã¢â‚¬Å“customers that have been abused, forgotten and stepped all overÃ¢â‚¬Â by the competition, Patriot has recently landed work with the Good Samaritan Hospital and the Baltimore Museum of Art, along with four Wal-Mart stores in the past year.
Patriot now has three technicians in the field, along with Fogle, whoÃ¢â‚¬â„¢s still hands-on with installations, and employs eight people total.
A Bosch dealer--they laud the three-year warranty and Chip Markosky and Rick Buehler of Chesapeake Marketing--who uses Rapid Response for third-party monitoring, Patriot employs the level of service that Fogle learned as a member of the tech support team at Radionics (purchased by Bosch in 2001), he said. Ã¢â‚¬Å“How Radionics handled their customers, how they took care of the customer after the sale, thatÃ¢â‚¬â„¢s really stuck with me.Ã¢â‚¬Â