A Patriot and more

Sunday, June 1, 2008

BALTIMORE--Founded by a service-disabled veteran, retired Colonel C. Richard Denton, Patriot Solutions began as a systems integrator looking for government contracts. President George Bush has issued a directive that agencies ought to work with companies owned by service-disabled veterans, and “we figured that, plus 9/11, this will be perfect,” said David Fogle, Denton’s son-in-law and Patriot’s vice president of operations.

Well, the government work “hasn’t worked out that well so far,” he said, “but now our commercial work is taking off.” Employing a strategy of emphasizing service to “customers that have been abused, forgotten and stepped all over” by the competition, Patriot has recently landed work with the Good Samaritan Hospital and the Baltimore Museum of Art, along with four Wal-Mart stores in the past year.

Patriot now has three technicians in the field, along with Fogle, who’s still hands-on with installations, and employs eight people total.

A Bosch dealer--they laud the three-year warranty and Chip Markosky and Rick Buehler of Chesapeake Marketing--who uses Rapid Response for third-party monitoring, Patriot employs the level of service that Fogle learned as a member of the tech support team at Radionics (purchased by Bosch in 2001), he said. “How Radionics handled their customers, how they took care of the customer after the sale, that’s really stuck with me.”