Protect America to refund fees in St. Louis
October 2, 2003
ROUND ROCK, Texas - Protect America Inc., which ran afoul of the St. Louis Metropolitan Police Department earlier this year, will issue refunds to its customers in St. Louis because police refused to respond to their alarms.
According to a statement issued by Missouri Attorney General Jay NixonÃ¢â‚¬â„¢s office, Protect America was notified by police in February that they would not respond to the companyÃ¢â‚¬â„¢s alarms because the systems were installed without the requisite permits and licenses. Protect America had purchased the contracts of its approximately 160 customers in St. Louis from Interactive Security, which had installed the systems.
Under the agreement, Protect America will issue a full refund to its St. Louis customers for the entire time police were not responding to alarms. The company will also pay $3,170 to the cityÃ¢â‚¬â„¢s police department for false alarm fines and $3,000 to the state of Missouri for consumer education and protection. Failure to comply with the terms of this agreement could result in a $10,000 fine.
In addition, Protect America has until Oct. 31 to obtain all the necessary permits from the city of St. Louis, a process which the company has already started, Nixon said.