The right response
Technician solves baby problem
DENVER - An alarm technician was able to calm an angry customer and solve a strange problem with the customerÃ¢â‚¬â„¢s Concord Pro 6000 alarm panel after determining that the customerÃ¢â‚¬â„¢s 16-month-old baby was unintentionally arming the home alarm system.
The customer had called Rocky Mountain Alarms here to complain that the alarm system was apparently arming itself and would sound an alarm when the homeowner opened a door when the system was supposed to be disarmed.
A technician who visited the residence spoke with the customerÃ¢â‚¬â„¢s nanny, who told him the toddler liked to play with the telephone. The technician then determined that the baby had actually been accidentally setting the alarm over the telephone without the customerÃ¢â‚¬â„¢s knowledge.
Each month Security Systems News will feature in this column a story where a security or life safety system did its job to save a life or property. To have your story considered, send an email with details to firstname.lastname@example.org.