Same story, different viewpoints

SSN Staff  - 
Monday, November 1, 2004

I just received my October 2004 issue of your publication and had to write and thank you for the outstanding “Special Report” on the current state of education in the electronic life safety, security and systems industry.

I felt that the article clearly provided a complete picture of where training and education has been, is currently, and needs to go to aid our dealer base in taking the next step, both personally and professionally, as well as what is in the best interest of the industry.

As the article highlighted, we at the NBFAA are constantly challenged to maintain our existing training efforts, while attempting to generate new venues for the courses and develop new courses aimed at the front edge of the curve.

The NBFAA recently launched its newest course offering “Security Networking Institute” in New Orleans, La., to rave reviews and a sold-out class, and will soon be announcing the 2005 schedule.

We are not sitting idle though; we are continually identifying other opportunities to provide cutting edge training for our members and the industry as a whole.

To that end, NBFAA will be releasing its most recognized training course “Level One Certified Alarm Technician Course” as an online course and will follow with other online courses over the next several months, and into the beginning of next year.

We are excited at NBFAA with all that is occurring, and again, I would like to thank you for aiding us in spreading the word on the value of training, as well as the benefits that dealers can recognize by participating in these programs.
Dale R. Eller
NBFAA Education & Standards Director
Erie, Pa.
I just received a copy of the October 2004 issue of Security Systems News and read the article entitled “Security moves to the head of the class with educational offerings.” Quite frankly, I was appalled.

CSAA has the most viable online training course in its central station operator training course in the history of our industry. In the first year, we put more than 1,000 operators through the course and none of the other online courses offered through any of the alarm industry associations combined came to this total.

Also, CSAA conducts more in-person training at the CSAA Mid-Year Meeting than all of the others combined, not to mention the CSAA Operations Management Course and the Annual Meeting.

There was not one mention of this or CSAA in the entire article and we are doing more online and in-person training than anyone else. What an omission!
Steve Doyle
Executive Director, CSAA
Vienna, Va.