ADT acquires Down Under

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02/23/2011

When I was at the Barnes Buchanan conference the week before last, John Koch, president of ADT North America, Residential and Small Business, gave a presentation which was mostly an update on the integration of Broadview Security.

More on that later, but basically he said it’s ongoing, on schedule, and that they’ve followed through with “a best of both” approach to integrating Broadview. That is, as opposed to simply assimilating Broadview into the ADT mold, ADT is adopting some best practices (notably customer service-related) of Broadview.

He also said that the next generation ADT panel will include some functionality that was part of Broadview’s proprietary panel. He declined to elaborate when asked, but said ADT’s interest centered around functionality that enables communication between ADT and the customer’s panel that would enable ADT to be more proactive in working with customers.

Koch also said that with the Broadview integration well underway, the company was looking for acquisitions. There’s no news in North America yet, but they did announce today the acquisition of Signature Security Group, of  Sydney, Australia, which has more than 980,000 commercial and resi customers in Australia and New Zealand,  for AU $171 million. Here's the release on that.