Another Five-Diamond central station

 - 
12/07/2010

I like to give props where props are due. I got a release from Niscayah recently, and it appears the company's Woburn, Mass.-based central station underwent the vetting and attained Five-Diamond certification from the Central Station Alarm Association.

Good for them! I underwent the training that operators need to go through in order for their organization to get the certification. I have my certificate on my wall and my patch ready to be ironed/sewn on, should this journalism gig not work out and I need to look for gainful employ at a Five Diamond central. ;-)

According to the CSAA, there are about 2,700 central stations in the U.S. and only about 100 of them have gone through the vetting necessary to be certified. It's an elite group.

Niscayah in Woburn, Mass. shows off its Five Diamond plaque.

From the release:

"The Central Station Alarm Association (CSAA) has announced that Niscayah, Inc-Woburn, MA has received the prestigious CSAA Five Diamond Certification.

"This Certification testifies that 100% of their central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between the residential or business properties and the law enforcement, fire and emergency services in local areas."

Kevin Keohane, director of retail services for Niscayah said in the release that undergoing the Five Diamond process spoke to Niscayah's committment. “Acquiring Five Diamond Certification demonstrates Niscayah’s ongoing commitment to quality service and continuous improvement.  Through investments in technology and our most important resource, our people, Niscayah constantly strives to provide service excellence in taking responsibility for the trust and confidence of our client’s life and safety concerns."

Niscayah offers complete security solutions for customers with high security demands within market segments, such as banking, industry, defense, healthcare and retail.

I'm trying to build up the nerve now to undergo Level II training from CSAA. I actually started it last year, but ran out of gas before I took the final test. Maybe this year after the holidays.

A full list of Five Diamond central stations can be found at CSAA's web site.