Another Five Diamond shoutout



Just got a press release announcing yet another enlistee in the CSAA Five Diamond club. Congrats to Woburn, Mass.-based Niscayah. I’ve written plenty about the Five Diamond process and, as you know, have even undergone some of the training required of operators at Five Diamond centrals.


There are approximately 2,700 U.S.-based central stations that interact with the law enforcement, fire and emergency services agencies. Of this group, less than five percent have achieved Five Diamond status. In order to be certified Five Diamond all operators at the applying central have to pass the course, as well as demonstrate: proficiency in alarm verification, which helps reduce false alarms; proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; proficiency in the area of emergency preparedness under a wide scenario of possibilities. Central station managers interested in putting their central through its paces can learn more about it here and demo the operator Level 1 training course for free here.

CSAA director of marketing and communications Celia Besore has said Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100 percent quality operator training. “Whether a small company or a large one, these [Five Diamond] companies are committed to being engaged and active. We believe their engagement exposes them to the best ideas in the industry and makes them better each day,” Besore said.

From the Niscayah release:

Kevin Keohane, director of Retail Services states, ‘Acquiring 5 Diamond Certification demonstrates Niscayah’s ongoing commitment to quality service and continuous improvement. Through investments in technology and our most important resource, our people, Niscayah constantly strives to provide service excellence in taking responsibility for the trust and confidence of our client’s life and safety concerns.’