Apx Call Center is JD Powers-approved

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10/16/2009
Congratulations to Apx Alarm, which this week got the goods from JD Powers for the second year in a row. Apx's Call Center in Provo received JD Powers & Associates' Certified Call Center Program distinction for "a strong commitment by the APX Alarm call center operations to provide 'An Outstanding Customer Service Experience.'" It's an award that Apx is understandably very proud of. It involves a fair amount of legwork by the company, as well as a random survey by JD Powers of Apx customers who recently contacted the call center. From the release:
APX Alarm's call center, located in Provo, Utah, handles more than 3.5 million telephone calls and e-mails from customers annually. To become certified, the call center operation successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of APX Alarm Security Solutions customers who recently contacted its call center. "In achieving certification for a second consecutive year, APX Alarm has demonstrated its commitment to deliver high-quality service to customers contacting its call center," said Mark Miller, senior director of certifications and solutions at J.D. Power and Associates. "Call center customers are particularly pleased with the customer service representatives, notably for their courtesy and knowledge."
Here's the entire release