Big doings in Dallas

Verified response took a major hit this week when the Dallas City Council voted to repeal its commerical verified alarm policy. The simple fact is that business owners, the life-blood of any city, were very unhappy, and dangerous situations were becoming too commonplace. Politicians paid attention, because business owners fund their campaigns. This should quell fears in the industry that verified response will quickly become the norm, but let's hope that monitoring centers and installers don't become too smug - verified response is an outgrowth of a very real problem in false alarms and if false alarm reduction efforts don't continue, verified will look more and more attractive. Mark Thompson's advice from 2003 continues to ring true.