Contractually overloaded

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04/23/2008
Here's an article that follows one woman's experience in contract hell. Her experience is specifically about getting unknowingly roped into a contract with her satellite television provider, but could easily be applied to alarm monitoring contracts. From a consumer point of view I can completely understand her frustration (I just changed cell phone providers, which was quite an ordeal). And, apparently, so can the author of this article. Here's my favorite paragraph: Customer service contracts have become the bane of our consumerhood, a modern form of indentured servitude, a spiral of preset spending from which breaking free is almost impossible. We wince and sign, lured by equipment discounts or other come-ons, all with a sense that we'll regret it later. However, from the company's standpoint, the need for contracts is unquestionable, particularly in the alarm industry where RMR is the number that counts. I monitor several industry listserv's and regularly read posts from business owners about their troubles with contracts: how to write them in a way that's legally binding and inclusive, but at the same time easily understood by the consumer. I don't often read about the enforcement of contracts, so I don't have a good perspective on how much of an issue it is, but I imagine it's not something that's in the 'likes' column for many business owners. I think it's safe to say that contracts are nobody's friend, except maybe your lawyers.