CSAA five Diamond Certs rolling in

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05/15/2009
It's that time of year again. All the centrals out there with the wherewithal to prove they've completed the necessary training are reporting their CSAA Five Diamond Central Station Certification has been renewed. Just today I received word that Monitronics International in Dallas, and RFI Security in San Jose, Calif. have received their renewal certs from the CSAA. The CSAA’s Five Diamond Certification program is designed to create standards of excellence for the industry. In order for a central station to earn its Five Diamond Certification, all its operators must undergo the online training course and pass a test, demonstrating proficiency in: alarm verification (reduction of false alarms); communications with public service answering points such as 911; electronic communications equipment; the codes and practices of such standards organizations as Underwriters Laboratories, Factory Mutual, and the National Fire Protection Association; the handling of a wide scenario of emergency preparedness situations. And for those central in Canada or South America who speak French or Spanish, the training, as I noted in an earlier post, is now available in multiple languages with the cooperation of CANASA and ALAS. According to the CSAA, there are over 2,700 central stations in the United States, and of this group fewer than 100 (less than 3%) central stations have undergone the process and achieved certification. Keep up the good work guys!