The good news for the security industry in tough economic times? Courtesy is free.
In my recent endeavors to introduce myself to all of you I haven't yet met, and to say hello to those of you I have, and perhaps to discover that coveted bit of new and exciting news that no one else has, I found myself cold calling my way through my Rolodex.
I have been touched by the kindness, willingness to talk and courtesy with which I have widely been met. Annie Roderick of Wayne Alarm, for example talked to me for a while about SSN's new ssnTVnews section of our site (by the way, if you've got a camera, start generating some clips, and send them over to our fearless leader Sam Pfeifle). Andy Stadler also chatted with me for a piece about the goings on at Security Partnerss. Andy provided me with this pic of Security Partners' new central located in a refurbished railroad warehouse.
I thoroughly enjoyed my talk last week with G4S's Jerry Cordasco, who though I inadvertently called him on his cell phone during lunch, was nonetheless friendly, informative and, yes, courteous.
I had a wonderful, friendly conversation today with Mel Mahler, Tom Szell and Lela Mullins from ADS Security. We talked for a while about all the awards they won at the First Alert Professional Convention held from November 13 through 16 at the JW Marriott Grande Lakes in Orlando, Fla.
Unfortunately, even though courtesy is a free, though priceless commodity, some people just fail to see the value of "please," "thank you," "you're welcome," or even "good bye" before hanging up on you. I've called San Antonio-based Dispatch Center, Inc. a couple times now, just to say hello and see what was going on. The first time, I got connected eventually to Stephen Harper, who was, at least, friendly. This time there was no Stephen available to let me down easy with a "nothing new going on." On both occasions, I have had the great misfortune to have to first deal with a guy named Ray. Today, after asking me, "What do you want?" he actually hung up on me as I was asking if Stephen had vociemail. And that was, unfortunately, before I could tell him to "have a nice day." So, have a nice day, Ray.
Now, I'm sure that we're all very busy and far too important to talk to the press, but are we really reduced to grunting out aggravated questions like imperatives? Is it really necessary to hang up on people, Ray?
My point is that courtesy is free, and earns you the admiration and respect of your peers, including the press who report upon you. Doesn't that make the worth of courtesy incalculable?
Just a thought. I welcome comments.