Good Samaritan security Co. saves day

 - 
05/28/2009
I came across this story from azfamily.com this morning and thought it was an interesting example of altruism in the industry, the more so because when I called Central Security Group seeking comment, the central station manager I spoke with had no idea what I was talking about. I relayed the story to him , and he checked their monitored account database and confirmed. "We're monitoring them, all right," he said, and promised to escalate my call to higher ups and see if I could get some more commentary on why Central decided to help these poor people out. It sure is nice to see people doing the right thing and not publicizing it; doing the right thing because it's right not because it will win them the recognition of news outlets like 3 On Your Side and SSN, who notice when people do the right thing. It's nice to see people in the industry doing nice things to keep public perception of the industry from tarnishing, even if it means they're eating the cost of some monthly RMR. I called PCA Security to try and get some input from them on what happened, and (actually, this is kind of funny) the same girl who answered the phone for poor Dawn Stapley when she tried to follow up with her alarm company answered my call. Just as in the azfamily story, the girl answered "Security, please hold!" before putting me on hold, which came complete with loud and--to my mind--unpleasant guitar rock music. She did eventually come back, though, and, after hearing why I called, asked me to call back later and speak with the boss, which I will do. I'll follow up on this story as more input becomes available.