Gotta know local laws
Here's another article highlighting the dangers of non-response policies. In this case, police did not respond to an alarm because the user had not registered the system or paid the $10 fee. The owner ended up responding himself, discovering the thief still inside the building and foolishly locking himself and the thief inside the building until police arrived after he managed to call 911. The owner was a little banged up, but lucky for him, the intruder didn't have a weapon and he was able to out-muscle him. The whole situation is just ridiculous, but brings up an important point for security owners. It's vital that security companies know about local registration policies and inform their customers about them (or heck, even provide the forms to avoid liability). If I was this guy, I would be pretty annoyed at my security company (which the article doesn't mention by name, by the way, which seems like an important fact for the article, but mainstream media prefers the generic term "security company"). After all, the registration policy directly effects the systems that security companies are selling and, frankly, with my end-user hat on, I expect them to know about it. I realize it's probably a huge task to be up-to-date on all these policies, especially for a truly national company, but, honestly, I don't have a lot sympathy, it's just part of doing business in this industry. In today's competitive market there are plenty of other security companies that would gladly take on your disgruntled customers.