'Train the Trainer' in Vegas
What happens in Vegas stays in Vegas.That’s good advice for anyone who lets their hair down too far after the sun sets in Sin City, but it turns out central station managers attending ISC West can take something away from Vegas, too: certification as trainers.
Central Station University is offering the recently revised SIA-APCO Central Station Operator Instructor Course from March 25-28 at the Tuscany Suites and Casino. According to the CSU, the “Train the Trainer” course has been substantially updated to reflect changes in the industry.
“Central station technologies and procedures evolve constantly with the needs of our customers,” CSU President Dera DeRoche-Jolet said in a prepared statement. “We wanted to make sure the class reflects what current operator-trainees need to know.”
The course revisions cover newer monitoring systems, techniques for false alarm reduction, a more detailed explanation of alarm signal formats, and an expanded discussion of customer service.
For managers who can’t find the time to take the course in Vegas, a second session is scheduled in June in Orlando, Fla. Additional classes also will be offered later this year. For more information, call the CSU at 888-619-6970 or go to www.thecsu.org.