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by: Daniel Gelinas - Tuesday, March 15, 2011

I was contacted recently by Armstrong's GM Dan Small about some new initiatives they're taking up in the Great White North to help out their dealers and treat them right.

"Armstrong’s Communication Ltd. is adding some new services for our dealers, as well as having a major yearlong contest," Dan told me in an email. I called  him up and we talked for a bit.

Armstrong's is a Canadian central staiton with offices in Dartmouth, Nova Scotia, and Moncton and Coal Creek, New Brunswick. They monitor accounts in every province of Canada. I wrote about them a few years back when they started their FAST dealer financing program.

So what's new with Dan Small et al?

"It has been a wild couple of years.  Growth has been great and we have been working very hard," Dan told me. "We're promoting products and services to all our dealers." Small told me they were promoting discounted products and services from provider partners to their dealers--everything from software and hardware to insurance. "We're not doing any buying or anything, but we're telling product and service providers, 'If you'll give us a bulk discount, we'll promote your product to our dealers as a promotion. It'll get on our website, it'll get out to our dealers, we'll do a mailer.' We're just trying to say, 'Here's another reason, another advantage to using Armstrong's.'"

Dan also said Armstrong's is coming up with some other creative dealer incentives, as well.

"Technologically, we're all about the same. And that really has leveled the playing field. So you need to be a little more creative these days in saying, 'This is why you should use me," Dan said. "So we're doing a contest as well. We did one 10 years ago that was really succseful in which we gave away a van. This isn't really designed to help switch new dealers over to us--if it does, that's great--but what's it's designed to do is to get our dealers who maybe have a few drifter accounts left spread out at other centrals. And the dealer just never gets around to reprogramming those accounts. This contest has been motivating them to transfer all their accounts over. For every account they bring over, they get one ballot toward the car."

The car Dan's talking about is brand new Chevy Camaro. They've been running the contest since November 1. Avid readers of this blog will recall the security industry hijinks that ensued when SSN associate publisher Gregg Shapiro and I traveled down to Dallas last summer for a security roadtrip during which we found ourselves in a bitchin' Camaro, pictured below.

 

I wrote about some other creative dealer incentives a while ago as well when I covered AlarmWATCH's NFL-themed dealer contest.

Dan also talked a little bit about how the industry had been changing.

"Our industry has had to change our mind set," Dan said. "Years ago, it was: 'Let’s keep all the information to ourselves.' Now it’s: 'How fast can we get the info out?'"

True enought, Dan. I've been talking with a lot of security industry folks lately who are beginning to realize that they had better adapt to changing technology and changing end users quickly or find themselves scrathing their heads, wondering where their businesses have gone.

by: Daniel Gelinas - Tuesday, March 8, 2011

I got a call and an email from alarm verification's de facto spokesman, Keith Jentoft, president of RSI Video Technologies yesterday. He wanted to let me know that his priority response crusade is going well. He'd just finished up in Boston and was on his way to Idaho. He'd also spent some time in California. Looks like they're falling with what Keith and other proponents like Sonitrol have said is the priority response value proposition.

The big news appears to be that a lot of the southern part of the state is making official announcements of its backing of the priority response model, in which police grant higher response priority to alarms that are proactively verified by some kind of video or audio.

Here's what Keith had to say about Californina:

Boston has already moved forward on this and I just completed making presentations to the PSAPs in the 4 largest counties in southern California:

- Los Angeles County

- Orange County

- Riverside County

- San Bernardino County

All of them are moving forward with the Priority Response program. We go to every meeting with the larger security companies in the area. For the Southern California meetings we had:

- Stanley

- CMS

- USA (George Gunning, the owner, is the past president of the ESA)

I've been writing about verified alarms and the priority response movement for a while. Keith wanted let me know he'll be conducting a priority response seminar at ISC West next month on Tuesday April 5 in the morning... Not sure if I can make it since I may be in transit at the time, but I'm certainly going to try.

Here's a little of what Keith sent me on his seminar:

I have been very busy on working with the PSAPs (public safety answering points) also known as the 911 dispatch centers. Here are the details on the seminar that I will be making at ISC West on the topic ...

Tuesday, 04/05/2011: 10:15 AM - 11:15 AM

Priority Response: More Arrests, Efficiency, Safety

Priority Response is being embraced by law enforcement as a painless alternative to non-response that delivers more arrests and greater life safety. Using Priority Response, new generic video alarm systems send video clips of what caused alarm for immediate review. This enables dispatchers to assess priority, using confirmation of the alarm. However, in order to be effective in the dispatch center (PSAPs), a policy upgrade is necessary. This presentation will provide case studies of 3 different alarm technologies that are already working. Attendees will learn the new code used in the dispatch center for video alarms, the email address that Central Stations should use to send video clips to PSAP, and how to make a formal policy announcement to the community.

Learning Objectives:

1.  Understand that Priority Response is vendor neutral

2.  Showcase the ability of Priority Response to improve life safety, increase arrests and provide greater crime deterrence.

3.  Learn how to implement Priority Response in the 911 dispatch center with a simple policy change.

Speaker: Keith Jentoft, President, Videofied - RSI Video Technologies

Instead of the cumbersome and difficult process of implementing alarm ordinances, the PSAP manager can simply make a policy decision to grant higher priority response to video intrusion alarms.

Priority response appears to be really moving forward. I've written before, when I did a story on AD Group's Dedicated Micros, that in the UK, priority response is already the standard... What's your opinion? Do you offer some sort of verified solution?

I also just found out from Keith that he'd been invited to speak at an upcoming APCO event. Security folks don't get invited to these things often--let alone asked to speak. I covered some recognition Vector's Pam Petrow got last year for her extensive work on a computer-aided dispatch system—the External Alarm Interface Exchange Standard—for PSAP to central station data exchange.

Here's what Keith had to say to me in an email last night:

"This just happened yesterday.  I was just invited to speak at the national convention of APCO.  This is the association of all of the PSAPs (911 centers) around the country who actually receive the calls from the central stations and dispatch law enforcement to the alarms.  I don’t think that the alarm industry has ever been invited to speak at an APCO event."

Let me know what your thoughts are on priority response.

by: Daniel Gelinas - Thursday, March 3, 2011

TRENTON, N.J.—Hot on the heels of the New York licensing flap over Article 6-E, proposed legislation in New Jersey that looks to restrict doing business in the state to alarm companies that have business offices here has at least one alarm company owner concerned.

“This is being done quickly and quietly,” said Peter Rogers, COO of McLean, Va.-based FrontPoint Security of A-2394. “What it really comes down to is making life more difficult for any out-of-state competitors. Think of all the companies in New York or Pennsylvania, or Delaware and even farther afield who are following all the rules, but suddenly they can’t operate. It’s anti-competitive and bad for consumers.”

FrontPoint is licensed to do business in New Jersey, but maintains no brick-and-mortar presence there.

The NJBFAA said it proposed the legislation to protect consumers from out-of-state companies that could potentially operate “under the radar.”

“The benefit from this is that it will substantiate the regulations to make sure that permitting for jobs is being properly done by a business qualifier or a licensed individual and to provide onsite supervision,” NJBFAA president Rich Trevelise said. “That way if an issue comes up on a project it can be addressed in a timely fashion by an onsite license holder.”

Eric Pritchard, attorney with Kleinbard Bell & Brecker, said A-2394 is not groundbreaking.

“States are permitted to regulate these sorts of activities, and in fact many do regulate security and fire services,” he said. “Many states have requirements like that being considered in New Jersey.”

The legislation continues to go through revisions and gain momentum. Particularly onerous according to Rogers is a recent amendment that removes a clause allowing out-of-state companies to do business if they at least maintain a power of attorney in New Jersey.

What will be the impact of this legislation if it passes?

“The question becomes, what’s driving this. And from an outsider’s perspective this will be viewed as an anti-competitive effort on the part of those within the state. The impact will certainly be that it lessens competition,” Pritchard said. “Part of what I’ve been told is that what’s driving this is regulating the summer programs. I have tell you, if I represented a summer model company that was trying to do business in New Jersey, I don’t think it would be that difficult to comply with this law. I think this will lead to office-sharing arrangements—which exist in other states already—where a number of alarm companies get together and rent space or pay a service fee to a service provider to act as the local office. It happens in all industries all the time in all states.”

What’s next for A-2394?

“We passed the first milestone in mid-February when it made it through the assembly,” Trevelise said. “The next step is for it to go to the Senate.” The NJBFAA said it welcomes all comments from the industry.

 

by: Daniel Gelinas - Thursday, March 3, 2011

I got an email from Andy Stadler over at Security Partners yesterday. He wanted to pass on a link to a video he'd made explaining video monitoring and the video services Security Partners offers. I welcome such videos from my readers. I'd love to get a look and write about what you're doing.

I hadn't talked with Andy for a while--not since I wrote about Security Partners launching their annual Video Monitoring Symposium Network convention.

Looks like video’s something they’re really getting into these days.

“As a boutique wholesale central station with under 50k accounts we needed to differentiate ourselves from our competition so we bought Immix in 2008 and decided to get ahead of the curve if we could,” Andy told me. “We partnered up with a dealer in the Midwest who was had a vertical for video monitoring to replace on-site guards and we have been cutting our teeth together in this complex process for the last two years.”

I asked Andy if they’d started to specialize their operators out into intrusion-specific and video-specific pods such as has been done at other monitoring centers, and he said that may be on the way.

“At this time we have our video and traditional alarms co-mingled within our staff, but typically a supervisor handles the video alarms since it requires a higher skill set,” Andy said. “Our goal is to eventually create an entirely separate video division when the demand gets to a certain point.”

Video’s pretty cool.

I’ve talked a lot with security industry folks who do high-end video for business clients, folks who do a lot of municipal monitoring and folks who like having video in the home.

All of them agree, video is becoming more and more ubiquitous as technology improves and prices come down.

Thanks for the video, Andy.

by: Daniel Gelinas - Tuesday, March 1, 2011

Come on, you know you're gonna find yourself uttering that phrase to yourself at least a couple times in Vegas next month. I know I will... But then I'm saying that pretty much every day by 2 o'clock like a mantra anyway. So maybe it's just me.

Regardless, I was happy to get a press release from San Antonio-based United Central Control today. Looks like they're going to have licensed massage therapists on-... uh... hand (no pun intended) at ISC West in their hospitality booth to provide free back and attitude adjustments to ease your marching up and down the nearly sold-out aisles of the Sands Convention Center! That's awesome! I'm definitely going to stop by and take a load off...

I'm hopeful about the Yoo-Hoo, as well...

I've written about UCC before. Specifically, I've covered Tracey Ritchie when she was in our annual 20 Under 40 list and again when she was promotoed to UCC's new GM at ESX last summer.

Here's the release from UCC:

UCC Offers Free Hospitality Suite at ISC West

SAN ANTONIO, Texas (February 14, 2011) – ISC West attendees can take a break, relax, and maybe even win an iPod Touch at United Central Control’s (UCC) “Relaxation Booth”.  The room will be open from 10 a.m.-5 p.m. Wednesday, April 6 and Thursday, April 7, in the Galileo Ballroom 902, between the Sands Convention Center and Venetian Hotel. 

“If folks just want to get off their feet and wind down for a few minutes, or learn more about UCC and out team members, they’re welcome to stop by.  No RSVP is required to come by the suite.  In addition to refreshments, we’ll have certified massage therapists on site to work out the travel kinks,” said UCC Senior Vice President Mark Matlock.  “We’ll also have a drawing for an iPod Touch.”

Similarly, Wednesday evening, April 6, Team UCC is inviting ISC West attendees to join them at its Eighth Annual ISCParty.  It is scheduled for the DEF room at the Treasure Island Hotel on the second floor convention level, from 7:30-10:30 p.m.

“We’ll have a magician and a pianist for entertainment as well as a “surprise celebrity impersonator”.  Again, anyone is welcome, but we do want folks to RSVP for the party beforehand,” Matlock said.

RSVP to either Kathryn Schultz at kschultz@teamucc.com, (866) 907-4712 or at the UCC Web site www.teamucc.com. “We are also looking into hiring a Frank Sinatra impersonator but we haven’t nailed that detail down just yet,” Matlock added.

Sounds like a pretty good deal! See you in the massage/Yoo-Hoo tent! Stop by and see us. We'll grab a Yoo-Hoo.

by: Daniel Gelinas - Thursday, February 24, 2011

I was reading through my Google Alerts today and found a story from al.com on Ion 247 deploying the building-wide access control system SafeRise from Israeli security company FST21 at a senior housing facility. I wrote about FST21 a while back when they first came to the U.S. and their technology seemed, admitedly, a bit sci-fi...

Security Industry luminary and former Mace Security Services Division president Peter Giacalone said it best: 

"It’s rare when you come across technology that you get excited about—I mean there’s a lot of cool stuff out there, but it’s all just better versions of what you’ve seen before—this is almost like Star Wars,” Peter told me in late 2009.

Think of that scene in "Minority Report" after Tom Cruise gets his eye transplants... He's trying to make a slick, quick and sly getaway and ducks into a GAP to escape his pursuers... Unfortunately, biometrics are in wide use and the store recognizes him--or at least the eyes he's currently got jacked into his skull--and addresses him as the former owner of the ocular orbs... Yuck factor aside, that's pretty cool.

And becoming more and more real every day so it would seem.

My former editor Sam also wrote about them when Kent security took on the rather large and involved solution and began deploying it.

From the al.com story in which Ion 247 president Ed Welden is interviewed:

 

Because Ion 247 is the first to deploy the system in the region, Welden said he thinks Birmingham is in a good position as its use grows. He said his firm is preparing to install the SafeRise system at facilities in Mobile, St. Petersburg and Houston.

"We want Birmingham to be the hub of the new technology," Welden said.

Welden said his firm tested the system in its offices for three months before marketing SafeRise to others and installing it at Faush Metropolitan Manor.

 

Basically what the solution does is mesh different technologies inlcuding facial recognition, voice recognition and behavior pattern recognition (as well as more traditional if less cool and sci-fi technologies like smartcards) to make the individual desiring entry the actual key.

The execs at FST21 feel pretty strongly that this is what the future of access control looks like.

Again from the al.com story:

"We have to find a new intelligent, convenient way to access buildings," Farkash said in a video teleconference interview from Israel. "The fusion of technologies gives you very close to 99 percent positive identification."

Farkash knows a bit about security. He retired as a major general after spending 40 years in the Israeli military, including time spent leading the Directorate of Military Intelligence. Farkash will be in Birmingham on Feb. 23 for a 9:30 a.m. demonstration of SafeRise at Faush Metropolitan Manor.

"When we put all three technologies together, we turn your body into a key to access buildings," Farkash said. "It's very, very difficult to imitate this key."

While the systems can cost up to $60,000, they represent the kind of security technology that many observers have predicted would become a reality someday.

"We believe this is the way people will access their buildings in the 21st Century," Farkash said, noting that the technology is still in its infancy, much like cell phones were once large, clunky devices that were limited in what they could do.

A recent report, "CCTV Based Remote Biometric & Behavioral Suspect Detection: Technologies & Global Markets – 2011-2016," from the Homeland Security Research Corporation also forecasts significant growth in this new market of converged biometrics for access control. Keep your eyes on this emerging tech... unless you agree with Wired and feel biometrics' only use is as a cool way to lock your iPad...

by: Daniel Gelinas - Thursday, February 17, 2011

From the first story I wrote about Article 6-E, the proposed central station licensing legislation being kicked around over in New York, through the blog posts and follow up stories and videos, I've come across A LOT of printed material. From the proposed bill itself, to pro- explanations thereof and con- dissections as well.

The most recent story on Article 6-E, which includes industry impressions of the Feb. 10 meeting, is on our site now, as well.

In talking with a few other security industry executives, I decided it would be a good idea to start putting all of these letters and emails to which I've been privy up online in one place where everyone could get a look.

A few words on permissions to reprint: If the letter/email appears here it was posted online for general consumption, or I have either asked for and received permission from the organization of origin to post it or it was sent directly to me by the organization of origin.

I do not claim to have ALL the letters that were sent to the NYBFAA prior to their Feb. 10 meeting (I sure would like that...), but have included the ones I've managed to come across. I would ask that if you don't see your letter here and you want it posted for the industry to read, PLEASE SEND ME A PDF AND I'LL ADD IT TO THE DIRECTORY.

I have not included a lot of material that has appeared either on ACCENT or in Ken Kirschenbaum's newsletter. If you contributed something to those sources and would like it included here, please turn it into a .pdf and send it to me and I'll do my best to keep this index current.

Please feel free to add your comments on this posting or on Article 6-E in general. I welcome all viewpoints and opinions.

Enjoy.

by: Daniel Gelinas - Tuesday, February 15, 2011

I picked up a tweet today from ADS Security.

It said "ADS Corporate, Central Station & Nashville Sales went head-to-head in a @Soles4Souls shoe drive. Who secured the win?" Of course, I was intrigued and had to click.

I've been spotlighting security companies that do cool charity type stuff for a while. I've certainly covered ADS' efforts before.

And since they mentioned the central station throwing down against the other divisions, I had to check it out.

It appears that the central station, ADS Security corporate, and the Nashville sales office all formed teams and brought in as many shoes as possible for needy families. From ADS' Facebook page:

ADS kicked off the work week by counting the number of shoes that had been collected for a recent Soles 4 Souls shoe drive. Corporate, Central Station and Nashville Sales competed head-to-head for the title of “most shoes collected” and Central Station was a `shoe-in' with a total of 114 pairs. Combined, the groups were able to proudly donate 267 pairs of shoes! Congrats and thank you to everyone that participated.

Here's a pic from ADS' Facebook page that lists the final score of the ADS Shoe Drive Showdown:

267 pairs of shoes for the needy is pretty awesome. But what's awesomer (yes, that IS a word) is that the Team Central Station picked up 114 pairs! GO Central Station! Go Monitoring!! I love my beat.

You can follow ADS on Twitter and me on Twitter if you want to hear more.

by: Daniel Gelinas - Thursday, February 10, 2011

So the NYBFAA's board of directors meeting is going on right now at ADI's Albany headquarters. Last time I spoke with NYBFAA executive director Dale Eller he told me that just prior to the Feb. 3 deadline for submission of written comments on Article 6-E there were 20 RSVPs to attend the meeting and open discussion forum. He also said just prior to the Feb. 3 deadline for written submissions there were a dozen concerned security industry members who had voiced their opinion in writing.

This promises to be a busy, boisterous and vocal day over in Albany!

I first wrote about this proposed legislation last year when USA Central Station's Bart Didden began making noise about it on the CSAA-administered ACCENT Listserv. I've since written a follow up story and done a bit of blogging about the issue and discussed it at ssnTVnews as well.

Regardless of how you feel about Bart or his stance, he sure did get the ball rolling.

One security industry exec to whom I spoke, and who requested anonymity, told me that in his 30 years in the industry he had never seen a bigger story than that into which Article 6-E was turning.

I spoke with early critics like John Doyle and with CSAA president Ed Bonifas, who at first said he felt CSAA had to remain neutral until a consensus was reached. It appears that consensus has occured.

I got a letter from Ed to NYBFAA president Joe Hayes on Feb. 8 in which Ed steps away from the middle and places CSAA's stance clearly in the anti 6-E camp.

Dear Joe:

As you know, the issue of the proposed NYBFAA Licensing legislation, known as '6-E,' has been discussed within the Central Station Alarm Association (CSAA) membership for the past several weeks. It is our understanding that the proposed legislation would require the licensing of central stations and operators within and outside of New York State.

The New York State licensing issue was discussed at length during our recent Long Range Planning meeting. After hearing both sides of the issue, a majority of those participating indicated that they are opposed to any further licensing that may add burdensome costs and add little to public benefit.

The issue was then referred to the CSAA Board of Directors, who voted nearly unanimously not to support the proposed legislation in its current form.

The view of most CSAA members with whom we have discussed this issue is that while licensing reciprocity is something we would all like to see, addressing it on a state-by-state basis would only create more impediments, costs and regulatory requirements than are necessary. CSAA believes that this issue should be addressed instead at the federal level.

We hope that you will express our opposition to this proposed legislation to your members. You have received numerous individual letters from our membership and others to the same effect. Our official position on this matter represents the will not only of our board and members, but also numerous non-members in the central station industry who have communicated their concerns to us about the proposed New York State licensing legislation.

Sincerely,

Ed Bonifas, CSAA president

Really, Ed isn't saying much of anything new. He said, when I spoke with him that he felt the issue should be tackled on a national level rather than a state-by-state approach, but then said CSAA was neurtal... Really, saying that state-by-state is the wrong way to go, is anti-Article 6-E.

I also picked up some chatter about 6-E over at Ken Kirschenbaum's newsletter. Mike from CSS asked Joe Hayes through the newsletter "I have read the proposed law (several times).  Can you tell me who decided to bring this issue to Ex, Senator Foleys Office? Who were the main players in writing this proposal?" To Mike, I can tell you that I found after speaking with both the Article 6-E Review Committee and the ex-senator's office a discrepancy about where the proposed legislation came from. Each party said the other originated the proposed legislation. You can read about that in the first story I wrote on 6-E, as well as in its follow up.

Also via Ken's newsletter, Danny Dunson from Direct Alarm in Griffin, Ga. gives a few very good reasons why the legislation is unneeded.

Dear Mr. Hayes and board members,

I would like to express opposition to the proposed legislation, known as 6E, which would require state licensing of Central Monitoring Stations in New York.   Though Direct Alarm does not do business in the state of New York,  we are against any unwanted legislation that may set a precedent for other states to follow.  While the proposed legislation may have good intentions behind it, the legislation is unnecessary for the good or  betterment of the electronic security industry or its consumers. The following are a couple of reasons that we feel make the legislation unnecessary.

Central Stations are already governed by their clients.

Electronic security companies demand quality from the central station that they use so that their end-users are satisfied with service and response. A few of the things that electronic security companies demand from their central stations are: a UUFX Underwriter's Laboratories (UL) listing, a Factory Mutual (FM) approval, and a CSAA certification.

Government is not competent enough to provide a service to this industry.

Professionals at Underwriter's Laboratories, Factory Mutual, and CSAA have spent decades researching the industry in order to provide ample, precise, and stringent standards and requirements which Central Monitoring Stations use to govern themselves. In no way will the government of the state of New York be able to provide a positive or useful service to the electronic security industry or the central station industry in the face of what is already present and changes daily.

Thank you for considering our firm stance on the proposed legislation 6E. I hope that you will govern yourselves accordingly and do what is best for the industry and its consumers and do away with this proposal and all that bear similarity to it.

Regardless of whether you're pro or con or have no opinion either way, this is looking like a seminal event in the industry, if it can get enough people talking and enough momentum to address the issue on a national level. I'll continue to cover this story as it develops.

I spoke with Doyle Security president John Doyle late yesterday. He was leaving the NYBFAA meeting in Albany. He seemed pleased with how the meeting had gone:

"There was a great turnout at the meeting of members and guests. I was just pleased that they had this meeting. It was well organized and everyone got to say what they wanted to say. I feel like I was listened to and I feel it was a healthy airing of thoughts and opinions."

John also said that CSAA’s message arguing the issue of state licensing/reciprocity should be handled on a national level did get through. Again, I'll have more as it becomes available...

by: Daniel Gelinas - Wednesday, February 9, 2011

ESX on Tuesday, Feb. 8 announced its keynote speaker for ESX 2011. ESX 2010  in Pittsburgh introduced me not only to Verizon sniffing around security (and we all know how that story played out...), but to football great Rocky Bleier, as well. Seriously, I'm not a sports guy, so I'd never heard of him, but I was impressed with his presence, humor and ability to relate his old football yarns to business intelligence.

Perhaps hoping to cash in on that same magic formula from 2010, this year, ESX has announced football coach and NASCAR team owner Joe Gibbs as its keynoter for the show in Charlotte, N.C. from June 6-10.

From the ESX release:

This former NFL football coach and NASCAR Championship team owner, is well known for his work ethic, transforming the average NFC Washington Redskins team into Super Bowl titans and taking drivers Bobby Labonte and Tony Stewart to the finish line with NASCAR Cup Series Championships.

'I think all industries require solid relationships and hard work to thrive. I believe very strongly in these core values and I think many people connect with that message," said Joe Gibbs. "I'm looking forward to sharing my story at ESX.'

This game plan constructing legend will address security integration and monitoring companies as they revitalize their own profitable business plans at the only show organized exclusively for their needs.

It's a neat tactic to take someone who acts kind of as a Rosetta Stone to explain business principals in an atypical yet not uncommon language.

It will be interesting to attend the keynote address and see how it compares to last year.

ESX chair and dedicated security luminary George DeMarco seems excited about the choice of keynoter.

I am thrilled that Joe will be with us, delivering his perspective on the world of football, NASCAR and life outside of sports. He has inspired NFL football teams and NASCAR drivers alike. I believe his leadership skills and unique blend of energy and experience will take this year's keynote address to an entirely new level.

Gibbs’ keynote address luncheon will be held at the Charlotte Convention Center on Wednesday, Jun. 8 at 11:45 a.m.

Don't forget to register for ESX ASAP. It's an important show and I hope to see you there.

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