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by: Daniel Gelinas - Thursday, August 11, 2011

Yeah, I wish... Unfortunately, it's not in the budget. Of course my headline alludes to the upcoming CSAA Annual meeting. I've heard all about them and read all about them and, of course, written about them, but I've not had the opportunity to go yet. (If anyone has room in their luggage, I'm not a large man... I'd probably fit in a carry-on ;-))

I spoke last year with Keith Jentoft from RSI Video Technologies. He told me at the time, that last year's move back to the states (last year was in the Greater Tucson area—a real favorite of mine) after being in Greece the year before, was an effort on CSAA's part to be sensitive to its mostly financially strapped (given the economic climate) constituents. Keith said he thought the cost issue wasn't really all that relevant, though.

“I think the CSAA is doing its level best to be responsive to its members—and carry out their mission. In these economic times ‘perception’ often is reality, whether or not it is true. I don’t really think the cost difference between exotic/local is as significant as people think. It is more perception,” Keith told me last year. “I think that alternating between something more exotic and something less exotic is a good compromise and will be effective in today's environment. I think that the fact that the CSAA is willing to adjust and make changes based upon input from their members demonstrates that Ed Bonifas and the board really do want to serve their members and listen to what they say.”

I also spoke with Keith the year before in '09 when the Annual Meeting was in Greece. He really hit the importance of the meeting (and I've heard this from a few different people over the years...)

"What’s cool about this is that you get all the AHJs in one place ... The most important people there are the AHJs. you’ve got the president APCO—the 911 people. etc., you can just ride the bus with these guys. if you’re an integrator, you can get your views heard," Keith told me on location from Greece in '09.

Anyway, the whole reason I bring this up is that the most recent edition of CSAA's Signals wants you all to know that early bird pricing for the Venice trip is due to expire next Friday, Aug. 19. Early bird registration secures $150 savings per person off the regular rate.

Here's some of what you can expect at the Annual Meeting, should it be in your budget to go:

Early bird registration deadline: Friday, Aug. 19, 2011

Registration deadline: Friday, Sept. 16, 2011

Special tours registration deadline: Friday, Sept. 16, 2011

Hotel reservation/cancellation deadline: Tuesday, Sept. 13, 2011

Airport transportation form deadline: Friday, Sept. 16, 2011

2011 CSAA Annual Meeting: Oct. 14-19, 2011

The keynote address is being given by FST21 founder Israeli general Aharon Zeevi Farkash. I've met the General a few times and interviewed him at this past year's ISC West. That promises to be a good talk. FST21's been seeing a lot of press lately, too.

In addition to his talk, CSAA will also offer the following educational sessions at its Annual Meeting:

* An AHJ president’s open forum.

* The current state of acquisitions and mergers.

* Alarm communications technologies.

* A nationwide public safety broadband wireless network.

* The ASAP to PSAP program.

* An update on PERS’ initiatives.

* Cloud computing: security as a service.

* Residential technologies of tomorrow.

For more information on the annual meeting head to CSAA's site, or call John McDonald, CSAA Vice President of Meetings, at 703-242-4670, ext. 17.

 

 

 

by: Daniel Gelinas - Thursday, August 4, 2011

So I was reading through my email the other day and I came across the most current edition of Ken Kirschenbaum's e-newsletter on the security industry.

One reader of Ken's asked about POTS and legislation regarding the imminent demise of the communications pathway with which the industry has grown up.

Ken put the question out there and asked if anyone could offer some help.

Now POTS lines, communications pathway alternatives and the FCC's actions with POTS and other communications mediums are topics about which I've written a lot.

I have a call out to my contact at the FCC as well as to a friend with the AICC to see if there is anything current to report on the FCC's developing Broadband Plan as well as any legislation out there currently.

Here's the question posed to Ken in its entirety:

Hello Ken,

We are about to embark on a new marketing campaign to "cut the cord" and I wanted to know what legislation is currently out there on landlines. I know there has been some talk about landlines coming to an end within the next decade or so, but I was wondering if there was anything more specific-maybe at a state level. I am having trouble finding information on line and was told by Amy that you are the expert in the field. Could you maybe point me in the right direction on where to search?

Thanks for your time. I greatly appreciate it.

Sincerely,

Jennifer

Last time I talked with FCC spokesman Mark Wigfield in the beginning of 2010 he told me there was going to be a big job of work getting any sort of solid plan ready for implementation.

"There was a requirement in the stimulus bill that the FCC develop a national broadband plan for congress within a year. The purpose of the plan is to look at how to make broadband more universal and more affordable and address a number of national purposes, including national security, public safety, homeland security and education—a whole laundry list of things. So we’ve been gathering a lot of data. There were 28 public notices, directly relevant to broadband," Mark told me last year. "The broadband plan is supposed to be delivered to congress by Feb. 17 and it’ll have a lot of recommendations on rulemaking that the commission should move forward on. I can’t say right now what the recommendation would be, but this public notice certainly asks for a lot of data."

While I was putting this post together I heard back from Mark over at the FCC. He said he didn't think there was anything going on right now.

"I think certainly there's a recognition that networks are evolving to more IP-based networks, but I don't think there is any sort of proceedings to shut down the PSTN. AT&T has filed a petition talking about that and it's out for comment," Mark told me. "Certainly, we're focused on incentives for IP networks in terms of how the current regulatory structures may incentivize people who might want to keep older networks rather than make networks that are more advanced, IP-based networks ... But there's nothing else to really report, other than AT&T's petition."

AT&T's petition can be found here.

At that time, when rumblings of a possible POTS sunset began to surface, I also talked with Vector Security's Rick Simpson. He was pretty insistent that even if POTS went away today the tech exists to make the transition.

"If you called me up today and said, ‘Listen I don’t have any landline phones in my house. I have an alarm system and I have a network connection. Can you monitor me?’ I’d say ‘Yeah, we can.’ Honeywell, Bosch, DMP a couple others out there today have devices that allow us to take that information and transmit it back to the central station,” Rick told me at the time. “This is not a major issue … There’s enough technology out there available to us to be able to connect and monitor any system out there.”

I also have a call out to Lou Fiore at the AICC, from whom I waiting to hear back now.

On the same topic, I also picked up a LinkedIn discussion started by IPAlarm's Steve Nutt in the Alarm Monitoring Group. I've talked with Steve before about telcos, the PSTN and alternative communications pathways like VoIP, GSM and broadband.

He shared a story and topical question:

How not to handle migration away from PSTN

I was recently contacted by an alarm monitoring company in Bulgaria who had switched all the lines within their own premises from PSTN to VoIP. The majority of their systems stopped functioning correctly and they were getting all sorts of communication errors.

Bulgaria has the highest level of software piracy in Europe and it was quite funny how they contacted me with the expectation that I would immediately send them everything we had ever developed without pausing for a moment to discuss the simple matter of cost.

Anyhoo, it reminded me of a misconception (one of many) that I had stored in my head about the demise of PSTN. I had only ever thought about what would happen when customers no longer had the option of a landline, when in fact the situation could arise where a monitoring company no longer had the option either.

I have no idea if this is what happened to the monitoring company in Bulgaria as our communication ended very abruptly, but I can't help wondering how many other monitoring company owners worldwide have contemplated this happening to them.

I am working with a company in the Caribbean and the owner told me it's not possible for anyone to order a new installation of a PSTN line any more. I'm not sure how many countries would have a similar situation right now, but you'd have to guess that the number might increase rapidly over the next five years.

What is the situation with PSTN in your country?

Security industry consultant and CTO at Systems Support Specialists Mark Fischer responded:

Here in the U.S. the problem on the central station side is that the communications carriers are using VoIP as part of their network "upgrades." So the central station my be served by PSTN or T1 connections, and the subscriber may have plain POTS, but all of sudden systems stop communicating form certain areas, because backbones from an area are being routed over a VoIP connection by a carrier in the routing chain.

What I find amazing is the number of installing alarm companies that are in denial about the problem, they believe that because they made a format change or are able to get a few test signals through that they have provided reliable communications. What they do not understand is how VoIP really works and how it is treated on the Networks, the difference between tier1, facility based solutions and secondary level providers, and the effects of network load. Not to mention backup power issues both on site and off.

The fact is that VoIP is the going to be the future of land line telecommunications for the foreseeable future. Central Stations and installing companies need to provide migration paths for their subs to ensure reliability of monitoring services.

There are lots more comments that I won't get into here.

Interesting conversation. I'll update this post and tweet should I hear back from Lou from the AICC side.

Let me know what you've heard in your municipalities re: POTS or PSTN legislation.

by: Daniel Gelinas - Wednesday, July 27, 2011

I received some emails lately that remind me of the importance of converged verification technologies in security. I'm talking about verification, of course, something about which I've written plenty.

Of course, avid readers of my blog and stories are familiar with Keith Jentoft and his company RSI Video Technologies whose Videofied has been delivering verification, apprehensions and deterrence and securing priority response from increasing numbers of PDs everywhere. There's more than one way to verify an alarm, however. Sonitrol Pacific is tweeting out success stories pretty regularly, too. Of course, not everyone's down with verification and I've looked at that too. And of course, not all the verification/priority response legwork is coming from the Videofied camp.

Recently, I got an email from David Smith over at C.O.P.S. He wanted to let me know how thrilled they were to catch some bad guys in the act, report to the local PD and be an active part in apprehending some perps. Dave said C.O.P.S. couldn't be happier.

"I thought you might like to know that we caught a burglar in the act!" Dave told me. Dave shared a link with me of the verified crime in progress and the apprehension. Nice work guys.

I also recently got an email from Minu Seshasayee with Interprose PR. She was letting me know about a new gig for March Networks helping to protect, via video, a large solar farm in Italy. I met Minu at ISC West recently. I always appreciate hearing what's going on in the world of video surveillance.

I've written about similar situations here in the U.S. where expensive equipment like solar panels, and of course copper piping are at constant risk of theft.

Seems like a no brainer to me. Verification is a value add.

by: Daniel Gelinas - Thursday, July 21, 2011

I was going through my email this morning and I have to say, I'm digging what the associaitons are doing these days with outreach.

I enjoyed reading my latest edition of Signals last week where I learned that Major General Aharon Zeevi Farkash, founder, chairman and president of award-winning biometrics-based access control company FST21, will present the Keynote Address at CSAA’s Annual Meeting in Venice this October.

I've met with and interviewed General Farkash a couple different times, at ISC West and at ESX. Talk about a guy with a presence. If you have the travel budget to go to Venice, that will be a talk not to be missed.

When I talked with Farkash in Charlotte, he explained to me that the real-life, political setting in Israel and his experience in the Israeli military helped to forge a company and solution that had to work, and had to work quickly and well.

Farkash explained the impetus for the SafeRise solution to me in Charlotte.

"Every day there are 40,000 Palestinians who come to work in Israel," Farkash told me. "How do you find the one suicide bomber without making everyone feel they're not welcome to come and work?"

I've written about FST21's smart building solution SafeRise a number of times and even took the ssnTVnews cameras on the road to visit and installation. It's a slick solution.

Here's a little bit from Signals:

 

Farkash has held numerous prominent positions with the Israel Defense Forces in his distinguished 40-year career of public service. From 1990-1993, he headed the prestigious Israel SIGINT National Unit (8200), after which he held senior positions in the Planning Branch for five years. Promoted to the rank of general in 1998, he subsequently served as head of the Technology & Logistics Branch until 2001. He was then appointed to lead the Directorate of Military Intelligence (Aman), where he served until retiring from the IDF in 2006.

I also liked looking through ESA's Integrator, the current edition of which has a legislative focus. The first item on that mailing is the State Legislative Report, brought to us by ESA's director of government relations John Chwat. I had a chance to sit down one-on-one with John at ESX recently, and he told me about one of his primary foci as of late.

"We have a primary federal bill that would permit ESA members ... to access the FBI database for criminal background for licensing ... we have a bill--HR1331--that would allow non-state governmental bodies, or non-law enforcement entities--in other words the security industry, which would normally need to go through congress to gain access to the FBI database--to gain access ... We have nine cosponsors so far and it's bipartisan ... My main concern was I wanted to secure initiall support from the FBI to gain acess, and we got that."

Here's a little bit from the Integrator on what the 2011 State Legislative Report covers:

The June 1 - July 1, 2011 State Legislative Report, researched and compiled by the ESA Government Relations department, is now available online. You can access the report at www.ESAweb.org from the Members Only Resource Center. To access the report, you will be required to log in using your member user login and password.

Included in this state legislative report are the following key issues being monitored:

19 bills related to Licensing

19 bills related to Fire Sprinklers/Suppression Systems

13 bills related to Alarms

8 bills related to Automatic Contract Renewal

4 bills related to CCTV

5 bills related to Taxes

3 bills related to State Regulations

2 bills related to Contracts

1 bill related to Electronic Monitoring Devices

1 bill related to Lighting 1 bill related to Exit Doors

1 bill related to Fire Districts

1 bill related to Emergency Communications

1 bill related to Private Security Companies

That's a lot of information! Sign up for the Integrator and Signals and don't get left out.

I also have been enjoying reading through SIA's Daily Update, which while not original reporting, sure does collate and centralize some pretty cool and topical security-related news stories. One in particular caught my attention today:

 

Police Deaths Up 14% This Year

For the second year in a row, law enforcement fatalities rose sharply nationwide during the first half of 2011, including 40 officers killed by gunfire—the highest number in two decades, according to a release.

It's always concerning to hear (in this case the SIA blurb is from a USA today story) about an uptick in crime, particularly violent crime towards police officers. No wonder PDs are so willing to throw their support behind solutions that are fortified with video or audio verification. It could be the difference between life and death. I got an email from RSI's Keith Jentoft recently in which Keith forwarded on a notice from the Washoe County, Nevada Sheriff's Dept. The notice concerns a change in response policy to alarms. Here's a bit from the notice:

Because the vast majority of intrusion alarm responses are for false alarms, Patrol Deputies will no longer respond to residential or commercial alarms unless there is additional information from a responsible party that indicates an actual crime may be in progress or have occurred.

I asked SIAC executive director Stan Martin what he thought and here's what he told me:

Sheriffs have much more flexibility with how they run things ... so this type of significant change is unlikely in a municipal or city setting ... City councils/managers are more demanding and chiefs work for them who in turn represent the citizens ... However, I do believe we will be seeing more departments moving in this direction, more subtle--a bit at a time ... budgets are tight, resources diminishing--all of them are asked to maintain services with less ... you can only divide a pie into so many slices ... This is why it is imperative that dealers do everything they can to reduce alarm dispatches ... top three 1) 2-call verification 2) Use ANSI SIA CP-01 approved control panels 3) Train all users of the alarm system properly

I've also talked with the guys over at SIAC recently who have been busy in California lately. Look for that story on our site today.

 

by: Daniel Gelinas - Tuesday, July 12, 2011

So I was reading through my SIA Update dated 7/7/2011 and came across an entry on biometrics. I thought it looked pretty cool, so I checked it out. I've been writing about biometrics for a while, covering smart building company FST21's solution SafeRise, which took awards at both ISC West and ESX for its converged use of facial recognition (See our upcoming source book on access control and biometrics), voice recognition and other technologies. I also wrote a while back about biometrics company Hoyos, which was speculating about the imminent arrival of facial recognition analytics built into smart phones. I even speculated about about whether or not biometrics would have any place in the future of the security industry.

Interestingly, I just picked up a tweet from GCC, Inc. president George Cohen pushing a story in the Wall Street Journal about police forces being outfitted with smartphone-based facial recognition apps.

The entry from SIA references a report from the Homeland Security Newswire, which itself if referencing a report from Goode Intelligence. The report says that the market for biometrics-based access control technology on smartphones and other smart mobile devices is set to see some growth over the next four years, growing from $131 million to $161 million by 2015.

The story talks about onboard fingerprint sensors and voice recognition software. That's pretty cool and I have to assume a whole lot more secure than simply dragging the little "locked" icon up to the top of my touchscreen.

I have to admit I found a some aspects of the math in the Homeland Security Newswire story a little wonky... That report claims in the headline that the market will grow 500% by 2015... I'm not sure how growing from $131 to $161 million is 500% growth, but arithmetic was never my strong suit.

The Homeland Security Newswire story does reference another story from June from infosecurity.com, which doesn't mention anything about 500% growth. Nor does Good Intelligence's site say anything about percentages.

Regardless, biometrics on my phone would be pretty nifty.

by: Daniel Gelinas - Thursday, July 7, 2011

I was watching the tweets roll down my Twitter page the other day when I picked up on a tweet from Mike Jagger, president of Vancouver-based Provident Security. He was touting some verification work his company was doing and showing how verifying alarms can improve response times and lead to more arrests, which can increase a security company's value proposition and certainly improve relations with the local police.

I've written a lot about verified alarms and priority response for alarms that use video or audio to verify suspicious activity.

RSI's Keith Jentoft has done a lot of PR for the idea of proactively verifying alarms to gain priority response and to help police out. Most recently, I sat down with Keith and Major Eddie Levins of the Charlotte-Mecklenburg PD. They giving props to companies that verify.

Very recently, analytics provider Cernium joined with Sprint (I'm pretty sure this is the first use of CDMA in the security industry) for a solution that Cernium says could garner priority response from police.

I asked Mike about whether or not Provident used the Videofied solution.

"Videofied is one of the products we use," Mike told me. "We've branded the service NightOwl and choose the hardware required depending on the client's requirements."

We've talked with Provident about their business model, which is a little different than the average alarm company, before, and recently, Provident  Operations Centre manager Jane Swinglehurst was spotlighted in SSN's annual 20 Under 40 listing. Jagger himself is an alumnus from the class of '08.

Nice work on the verification and apprehensions guys (and better luck next time you face off against the Bruins!)! Keep it up.

by: Daniel Gelinas - Thursday, June 23, 2011

I came across an interesting story in my Google Alerts this morning. Seems there's another security company--Texas-based Smith Monitoring--that's using social networking to both increase its brand awareness and help out those hard-hit by the recent tornadoes out in the mid-west. Specifically, Smith is donating money to victims of the Joplin, Mo. tornado that killed almost 200 people, injured many more and cost millions in damage. I wrote a story recently about another security company, Atlas Security, based in nearby Springfield, Mo. that's going above and beyond to help out as well.

We've written here at SSN before about social networking. I've covered webinars on how to use Twitter, Facebook and LinkedIn in business. I read a blog post recently from JF Champagne of CANASA who said social media basically had no relevance in a business setting. Provident Security's Mike Jagger called him out, appropriately, in a following tweet ("Is CANASA trying to become even less relevant on purpose? The column on social media was embarrassingly ignorant," Mike tweeted to his 1,452 followers.)

People who want to help out can visit Smith Monitoring's Facebook page and click on the like button. When they do, Smith will donate $.50 to recovery efforts in Joplin. There's also an easy button you can click on to set up a "movement" by notifying your contacts of how they can help... the whole time, Smith is getting more clicks on their Facebook page, more "likes," more name recognition and positive press for their philanthropy. And the survivors in Joplin are getting much needed aid.

Here's a link to the story.

And here's a link to Smith's Facebook page.

They've got close to 1700 likes so far. Drop by today and give through a simple click.

 

by: Daniel Gelinas - Thursday, June 16, 2011

So I got my SIA Update email this morning and I have to say, I'm liking the work SIA's doing here. There's no reporting like what we do at SSN, but they're doing a really nice job of tracking important issues and trends and blasting them out in a daily email.

Anyway, today I noticed a particular entry on resi video monitoring. According to this story, residential video is on the rise. I've been writing about video—traditionally used more commonly in commercial and municipal applications—for quite a while, and it looks like video may be crossing over more into the resi market. I wrote a story recently about video, security and access control converging in a residential high-rise application that may just be evidence of a new trend. The story from the SIA email notes that the technology is accessable and the price points are coming down. Video pricepoints have been coming down according to many I've spoken with. My fearless editor Martha also recently blogged down in Charlotte at ESX that some security folks were forecasting a sizeable uptick in resi video over the coming years.

What have you noticed out there, avid readers? Are you installing or monitoring more residential video? I'm curious.

Of course, something to which I've paid a lot of journalistic attention is the ongoing movement of municipalities advocating a priority response for verified—either via video, audio, or dual zone, or eyewitness verification—alarms. Why, just recently at the ESX show in Charlotte, N.C. I sat down briefly with RSI Video Technologies' Keith Jentoft and Major Eddie Levins of the Charlotte-Mecklenburg PD. Levins affirmed that if there's event based video tied to an alarm, police respond faster… It just makes sense.

"We're much more excited about the captures and arrests than we do about going up to the same places and rattling the doors," Levins told me. "We get a lot of repeat offenders, too, so when we get the chance to actually apprehend these guys, it reduces our overall workload. We respond better when there's better information. Our policy's so strong now, that even with alarms that we've cut off due to excessive false alarms, when there's better information like video, we respond. A crime in progress, no matter where it is trumps everything."

They told me that the CMPD has an official policy to upgrade a situation in which video surveillance is a factor. Dispatchers in the municipality are advised to enter any calls where the alarm monitoring company has actual live streaming video of subjects in the premise or on the perimeter as a breaking and entering call to residence or business.

I'm interested to keep my eye on this and see whether video becomes a normal part of residential systems.

 

by: Daniel Gelinas - Wednesday, June 8, 2011

CPI Security was started by company owner/president/CEO Ken Gill in 1976. The company's been in the Carolinas since the early '90s and today boasts around 90,000 accounts in a roughly 80/20 resi/commercial mix supported by over 300 employees. The company's footprint is all through the Carolinas and they just recently branched into Georgia.

I'm down here in Charlotte, N.C.—the heart of CPI territory—for the ESX show, which CPI co-hosted. I've never been down to the Carolinas… As a matter of fact the furthest south I've really ever been was a trip one time to visit my former in-laws down in Florida… Oh, and I've been to Rhode Island a few times… Needless to say, the heat, humidity and grits at breakfast have bowled me over.

The tour of CPI's headquarters started with a short bus ride from the Charlotte convention center. We were greeted at the door of CPI by polite, gracious employees and Ken Gill himself. Inside the awesomely air conditioned lobby guests picked up name tags and headed into an adjacent (it looked like it was probably a training room, but the folks at CPI truly transformed it) lounge, complete with excellent food, an open bar and a jazz duo in the corner.

So I haven't had a lot of experience being in the south, but I've been to a few awesome security companies and monitoring centers. CPI has an impressive operation in Charlotte, spread out throughout roughly 50,000 square feet. The monitoring center is CSAA Five Diamond-certified (a process about which I've written extensively and with which I am personally acquainted.), and UL-listed.

Everyone had a chance to mingle and meet, see old friends and colleagues. I had a chance to exchange cards with some industry folks I've spoken with in the past, but never met. Some fellowship, nosh and cold beverage were a nice way to start the tour.

I had a chance to speak briefly with CPI customer care manager John Shocknesse who filled me in on a little of CPI's philosophy.

"We like to put on a good face and be very active in the organizations, CSAA and ESA," Shocknesse told me. "And I think personally it's great to be as engaged as possible with other companies and share ideas and make the industry better."

CPI broke the sold-out group of tourists up into several groups and passed them off to different executive guides who led the separate groups to different areas of the headquarters. Groups passed each other in the halls but never bunched up, felt crowded or got in each others way, and everyone got to see every aspect of the organization, with everyone reconvening in the jazz lounge for another bite and cocktail before heading back to the convention center.

All-told a nice tour with knowledgeable and friendly people who were willing to answer tourist questions and satisfy our curiosity.

 

by: Daniel Gelinas - Tuesday, June 7, 2011

Charlotte-bound at altitude...So I'm sitting in my hotel right now down in Charlotte, N.C. for ESX. It was a good trip... Not as eventful as some of my other travel days, but I did have a security industry exec recognize in the airport in Charlotte, which was at once kind of weird and at the same time a little gratifying. I assume that means you guys are reading our blogs and watching our videos over at ssnTVnews. Feels good.

I'm ready to check out ESX tomorrow and am looking forward to the CSAA and ESA tracks as well as some of the meetings I have set up so far. Avid readers of my blog will recall that at last year's show in Pittsburgh, I shared an elevator with a Verizon exec checking out the show floor... I never did get any responses out of that telco rep, depsite numerous emails... There were certainly big telco announcements in the last year, however. I have a meeting set up this year with some security industry suppliers and another telco that promises some big news... Stay tuned for more.

Avid readers of this blog will also recall that just about this time last year, I was also on the road along with SSN associate publisher Gregg Shapiro. We were on a lightning tour of the Lonestar State's security heavy hitters...

Is it coincidence that Gregg and I again shared a flight? This time down to N.C.? Coincidence that we once again found ourselves schlepping over to a rental car counter and plugging in a vaguley Brittish-sounding GPS device to locate my hotel? I think not!

Now, if you check out the picture from this year, you'll see that we weren't quite riding in the same style as last year, but one can't be upgraded to a cherry-red Camaro every time, I suppose...

Drop by SSN's booth #900 and see us. We'd love to say hi and catch up on what's going on and how your show's going.

And incidentally, if you haven't downloaded your ESX app yet, get going! That's one slick little app. Functional and useful!

 

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