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by: Daniel Gelinas - Friday, July 23, 2010
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A recent story from the Citizens Voice (”Citizens’ Voice, Standard-Speaker have fastest-growing newspaper readership in U.S.,” the paper advertises), a paper out of Luzerne County, Pa., claims the local resi market is growing. That’s gotta be good news, right? I mean, obviously, it’s good news for local integrators and dealers and their monitoring centers. But does it bode well for the rest of the industry? One can probably assume what’s happening in one suburban Pennsylvania county may be happening elsewhere as well. I can’t wait to get a look at the data. Where’s the research from? How big was the sample pool? What are the numbers and percentages?

From the story:

More people seem to be buying residential-security systems in Hazleton and Hazle Township, officials from both areas say.

Though neither the Code Enforcement Department and Police Department of Hazleton nor the Hazle Township zoning officer keep statistics on the number of homes with the systems, Hazleton Code Enforcement and Zoning Officer Rich Wech and Hazle Township Zoning Officer Frances Calarco said they are seeing more security-system signs outside homes in their respective jurisdictions.

Ah… well… we know from past experience that that doesn’t actually mean there’s a system inside. People have been known to use bogus yard signs and window decals as a cheaper prophylactic measure than actually investing in the system. After all, how does the potential bad guy know if you really have a system or are just saying you do? Though, neither the sticker nor the yard sign are going to call the police for you if there’s a break in or other emergency.

Actually, I ganked the ADT yard sign pic above from a blog called Live for Improvement, which says its aim is to be “a self help blog, designed to improve the quality of life through simple tips and tricks.”

“Tricks” implies subterfuge, hence the props to the bogus yard sign.

From said blog:

A yard sign and decals can be purchased on eBay for around $30-$50. These identifiers obviously don’t provide the protection of an actual system, but it can greatly affect the odds of a break in. There are even companies that specialize in making fake security signs, but I heard burglars can tell the difference.

The story mentions APX, which had a license to sell in the area for only 30 days, the story reports. The story, though not in-depth by any means (note the assertion that resi is on the rise, despite the second graph admitting there’s no real data to back the assertion up) manages to mention door-knocking and annoyingly persistent salespeople, false alarms and some of the good points of security in its 500 words. The story quotes a resident who has nothing but good things to say about APX and his APX system.

It also mentions ADT and quotes Bob Tucker. Overall, not a bad piece of publicity for resi security.

In all honesty, more yard signs probably does mean that resi is on the rise in the area, which strikes me as a good sign.

by: Daniel Gelinas - Tuesday, July 20, 2010

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It’s a subject near and dear to my heart. POTS is going away. I’ve looked into the sunset, blogged about current and coming technologies, written news stories about the impending government mandated sunset, and done polls on it. SSN, for its August issue, conducted a tangential poll on the eventual sunset of current GSM technology, as well. Also check out SSN/SDN executive editor Sam Pfeifle’s in-depth look at GSM.

That poll had a lot of you scratching your heads.

“While you may be aware of a likely POTS sunset, are you aware current GSM technology will likely be obsolete in as little as five years?” the poll asked. Most of you who voted–76 percent–did not know current GSM technology had a limited lifespan. Most of you voters in that poll also said you were still installing POTS as the primary communications path, with 60 percent installing POTS, 34 percent installing GSM and eight percent installing radio networks.

It seems like POTS may be the first and last great, long-lived communications technology. It came, it had a great run, and now it’s on its way out as bells and whistles and consumers’ desire for cool stuff (and service providers’ desire to cash in on that) replaces Ma Bell.

IMS has a study out now that looks at the future of POTS over the next five years. They’re saying the money you guys will be getting from accounts monitored over POTS will be down by 20 percent by 2015. Who knows, really. I personally don’t know all that many people who still have a landline, but that don’t mean they ain’t there. So I guess if you want to continue to see the same levels of RMR in the years ahead, you’ll need to invest; the days of free are over.

According to IMS, most (90 percent last year? Does that sound right to all of you?) of the RMR you guys know and love was coming from accounts monitored over POTS. Time to start (or continue, if you’re already doing it) embracing the other techs like radio, GSM and broadband, all of which are making big strides. I’ve spoken with Shawn Welsh over at Telular and Keith Jentoft over at Videofied about their GSM solutions. I had a nice interview with Mike Sherman at AES Intellinet about their mesh radios, and have spoken with Steve Nutt over at IP Alarms and Bryan Field-Elliott over at VoIPAlarm about their solutions as well. There many well-tested options. But they ain’t free.

From the IMS release:

According to a new report from IMS Research, monitored alarm accounts using POTS (plain old telephone lines) transmission accounted for nearly 90% of RMR (recurring monthly revenue) in North America in 2009. However, this is forecast to decrease to nearly 70% by 2014.

Like I said, I think that POTS lines are a generational thing… I think there will be an exponential drop in their usage (no younger end users are going to want to pay to have them) as the younger generation ages and begins buying security systems to protect their more valued, aged lives and acquired property. Therefore the RMR you’ll see generated from accounts monitored over POTS will dwindle pretty quickly.

Again from the release:

The alarm industry is heavily dependent upon communications networks to provide an acceptable level of service, but with all the recent talk about the end of POTS, it is hard for dealers to know what to do.

True dat, IMS. One of the constants I’ve encountered when speaking with any of the advocates for all the current and emerging communications alternatives is that you need to get involved, get informed and ask LOTS and LOTS of questions. Continue to check in for more POTS, GSM, broadband and radio news.

 
by: Daniel Gelinas - Wednesday, July 7, 2010

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Okay, I can’t really say I just got this news… I’ve actually been sitting on it for a few weeks. Things have actually been kind of busy around here with another source book in the works and our annual 20 under 40 list coming together. But I did want to take a minute and take a look at the Maximum Impact Award winners. Now, if you’re an avid reader of SSN (and who ISN’T?), you know my editor Sam already posted the winners in his blog in a timely fashion a few weeks back. However, I wanted to take a look at the winners I’ve talked with before and look at the products and services I’ve written about. Turns out I’ve written a lot about these guys and their innovations. Some of them, I haven’t but I hope to in the future. It’s nice to look at some of the stuff I’ve written about and see it recognized. Congrats to all the winners.

From an ESX press release:

The Electronic Security Expo (ESX) awarded its Maximum Impact Award Recipients on their largest exhibit show floor ever.

Their Maximum Impact Awards program is the first and only awards program to critically examine the business impact of a product or service as the foremost criterion for praise. The awards recognize both

new and recently introduced products in a wide variety of electronic security product and service categories.

So let’s take a look at the winners.

Paxton Access won for the LCD Graphics Reader in the Access Control/ID Systems: Card Readers Category. Our latest source book, mentioned above, is all about access control. There’s a lot of new technology and change coming to that market.

DICE picked up a prize for their Mobile Service Management with Signature Capture in the Accessories and Aids: Dealer Company Software Category. Way to go, DICE! I talk with them often.

Paxton again took home a prize, this one for the PoE Access Control Power Supply in the Accessories and Aids: Power Supplies and Batteries Category.

System Sensor won for the InnovairFlex Watertight Duct Smoke Detectors in the Alarm Equipment Fire/Smoke/Gas Detectors Category. I have not written about System Sensor, since they’re not in my beat, but my colleague, Martha has.

Telular–a company I’ve written about before–took home a prize for the Telguard TG-1 Express in the Alarm Equipment: Alarm Signal Transmission Equipment Category. I wrote about the TG-11 in 08.

Our friends at Videofied won an award for the XV Videofied Panel in the Alarm Equipment: Enhanced Video Alarm Category. I’ve written extensively about enhanced alarms recently. Keith’s been tirelessly advocating verification of alarms for a while now.

Digital Monitoring Products took a prize for the XTL Wireless Burglary Control Panel in the Alarm Equipment: Intrusion Alarm Control Panels Category.

Videofied took another award for its MotionViewer - MultiMode in the Alarm Equipment: Intrusion Sensors/Detectors Category. Good for the MotionViewer Man. He works hard.

LogicMark took a prize for the LifeSentry in the Alarm Equipment: PERS Hardware Category. I’ve spoken with Mark Gottlieb before and met up with him again at ESX.

Honeywell Security won an award for the LYNX Plus in the Alarm Equipment: Wireless Alarm Systems category. I wrote a story about the LYNX Plus earlier this year.

Bold Technologies took a prize for the PBXAssistant in the Central Station Equipment: Central Station Software Category. I’ve done some writing about Bold this past year, as well.

UTC Global Security Products won an award for the Two-Way Talking Touch Screen for the Residential Custom Electronics: Home Automation Systems Category. I’ve not written about UTC yet (except for our top five stories of 2009 wrap up), but I certainly have covered the convergence of home automation and security. Lots of opportunity there, according to some.

NuVo Technologies won a MIA for its Renovia in the Residential Custom Electronics: Multi-Room Audio Systems Category. Not really something I cover here at SSN.

And Intertek took a prize for the Alarm System Certification Program in the Services: Dealer Marketing Services Category. I just met with Tom Connaughton and Jeff Baum of Intertek to discuss their long struggle to get Intertek recognized as an official certifying NRTL by the security industry. CSAA just recognized them at this year’s ESX.

SedonaOffice won a MIA for SageQuest in the Services: GPS/Mobile Tracking Category. I’ve not talked with SedonaOffice yet, but have covered GPS/Mobile tracking solutions over the past few years.

Next Level Security Systems took the prize for NLSS Gateway Micro in the Services: Integrated Security Solutions Category.

Crest Electronics won an award for ID Medics in the Services Specialized Central Station Services Category .

Axis Communications took a prize for the Q1910-E (Thermal) in the Video Surveillance: Cameras Category.

DVTel was lauded for the Intelligent Security Operations Center (iCOS) V6 in the Video Surveillance: Video Surveillance System Category. I just wrote about some new developments at DVTel.

Additionally, the overall winner, earning the 2011 Best Maximum Impact Award, was presented to Next Level Security Systems for the NLSS Gateway Micro. Congrats to the folks over at Next Level.

Next year’s ESX will be in Charlotte, N.C. I hope to see everyone there.

 
by: Daniel Gelinas - Wednesday, June 30, 2010

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I wrote a while back about a central station called Mason Monitoring that was embarked on a campaign to undersell the competition with unbeatably low monitoring prices. That story sparked kind of an uproar from some of my readers who thought my news reporting constituted endorsing the Mason brand. At that point I decided it would be a good idea to take a look at price and examine whether it was the most important factor in a service industry.

I recently came across an interesting tweet from Canadian security company Provident Security’s president Mike Jagger. He’s saying, basically “Look, you get what you pay for, and security is NOT somewhere you should skimp.”

Take a look at the video Provident’s got up. Interesting stuff. Mike’s video bears not only on the price discussion I had going in my SSN stories, but also on the verified alarms discussion I’ve had going, as well.

Provident has a cool business model, I think. Also, check out Provident-sponsored aspiring Olympian Kevin Jagger (Mike’s younger brother). That’s a pretty cool story, too.

 
by: Daniel Gelinas - Monday, June 28, 2010

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I wrote a while back about this company mobiDEOS that was allowing you to access your cameras from any web enabled device, including your iPhone. Now it looks like they’ve done up an app for the Android as well, which is good, since one of the many security guys I met at ESX said his only wish was that there were more security related apps for his Droid phone.

Well, here you go.

MobiDEOS is a provider of applications, technologies and services to help users realize the value and potential of live video streaming on their mobile devices. MobiDEOS claims to work with 95 percent of mobile device models, including but not limited to iPhone, BlackBerry, Windows Mobile, Palm, Motorola, Nokia, Samsung, LG, Sony Ericsson and now Droid.

According to a mobiDEOS press release, users can now purchase the MobileCamViewer directly from mobiDEOS and have the application up and running in three minutes. The release says the app will be available soon on Android Market place.

Interested parties can trial the app for free here.

From the release:

MobileCamViewer seamlessly connects with ALL Microsoft compatible webcams, popular IP Cameras and DVR/NVRs such as JVC, Panasonic, Axis, Dedicated Micros, Milestone, Vivotek, Sony,Toshiba, Canon and many more.

 

MobileCamViewer has been on the market for over two years and works on wireless networks from carriers across the globe such as AT&T, Verizon, Sprint/Nextel, Telstra and Orange.

When I originally interviewed the folks at mobiDEOS, they said their mission was to open up surveillance everyone. “All of this already exists in separate pieces, or it’s bundled with specific hardware. They give you a live picture or a piece of video, but you have to buy their equipment. Or you have to have a specific phone,” Palasamudram said. “We don’t restrict the end user and say, ‘You must use this phone and buy our equipment.’ We don’t believe in that … If you want to give true value, you want to give them freedom to choose, whatever phone you carry. That’s where the value comes in.”

 
by: Daniel Gelinas - Friday, June 25, 2010

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I got an email from CSAA VP of marketing and programs Celia Besore yesterday. Looks like the results of the CSAA’s first Security Trends Survey are in and ready to be acquired, digested and utilized by y’all.

From Celia’s email:

The monthly survey showed some interesting results for April and May and should become a valuable benchmarking and forecasting tool for your business going forward.

The first installment of the survey is 31 pages of industry-specific data designed to help you run your business more efficiently and smartly.

Celia makes clear in her email the fact that in order for this survey to continue to deliver the goods–good goods, worthwhile goods, timely and informative goods–you all need to participate!

Remember, the goal of the short online survey is to deliver real-time insights to CSAA members on a monthly basis. In order to continue to improve this product, we are looking to get increased participation in the coming months. Don’t miss out on future opportunities to participate in this valuable tool. 

If you’re interested in pitching in and helping to create this valuable tool going forward, please email Celia or give her a call at 703-242-4670, Ext. 16.

In other CSAA news, CSAA’s book, “A Practical Guide to Central Station Burglar Alarm Systems–4th Edition” is out now and available for purchase. You can obtain your copy either through contacting Celia (seriously, is there anything that woman DOESN’T do?) at the above number or email, or through this order form.

 
by: Daniel Gelinas - Monday, June 21, 2010

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I came across this story in my Google Alerts back before ESX (during which time I was too busy to think much about it), and came across it again today in Ken Kirschenbaum’s email newsletter. Seeing it referenced again today got the story going through my mind once again.

Seems the integrator in question, Vanwell Electronics, was made aware by monitoring company, Criticom Monitoring Services, of a dysfunctional panic button tied into the security system a number of weeks and numerous times before the incident occurred. An employee, Kimberly Grajales, at the premises–a hotel–was attacked and injured. She pushed the panic button expecting help to arrive. None ever did. She’s now $2.5 million richer. CMS–who was not responsible for equipment upkeep and did not receive a signal–was dropped from her lawsuit.

I like the way Ken wraps up his coverage of the lawsuit:

remember you are in the life / safety protection business, so conduct yourself and your business with that in mind.

I mean, the panic button is a pretty important piece of the overall solution, especially in a business setting like a hotel where staff are required to be present and potentially exposed to risk and loss 24/7/365 (the story in NJ.com says the employee’s finger was almost bitten off… yuck.) If you, as the installer/maintenance contact can’t keep that particular, essential piece functioning, perhaps you deserve to fail to the tune of multi-millions.

 
by: Daniel Gelinas - Wednesday, June 16, 2010

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It’s been a busy day so far at ESX, and it’s not over yet. Going through notes both typed and recorded can be a time-consuming process… It takes a lot of love and devotion for the industry to get these posts and stories out. What I wouldn’t do for security!

Anyway, I hit a few of the seminars today, attended the Icebreaker Luncheon, met with some industry folks and attended the CSAA General Membership meeting, which I found very interesting.

CSAA treasurer Daniel Demers with Montreal-based Reliance Protectron Security Services (I wrote about those guys last year), proudly announced that CSAA has been going gangbusters lately. “We’re very excited because it looks like this is going to be another really good year. CSAA is in really good shape … Look at the contributions. It’s really impressive. Growing dues and growing meetings,” Demers said. “We’re going to be over $700,000 for this year for the dues.”

CSAA president Ed Bonifas appealed to those in attendance to donate or loan classic pieces of security industry equipment to CSAA’s new industry museum which will be set to open next month–assuming there are pieces in residence to put on display.

Bonifas also officially announced the approval of ETL-listing as sufficient for an alarm company to join CSAA. I spoke with ETL’s national sales manager, Life Safety & Security Commercial & Electrical Jeff Baum and director, Life Safety and Security Services Global Commercial & Electrical Tom Connaughton later in the day. I covered some of ETL’s struggle for recognition earlier in the year.

CSAA EVP Steve Doyle talked a little bit about the CAD-to-CAD program Pam Petrow and others have been tirelessly working on. He mentioned that CSAA was forming three committees to help with the wide launch of the program. One committee, which Steve characterized as a Public Outreach Committee would be responsible for spreading the word about what the program was and what the recently established nationally recognized standard was for. If you missed out on any of SSN’s coverage, you can check out my writings on the subject here, here, and here.

SIAC executive director Stan Martin gave an industry/municipality relations update, noting in particular some tough goings on down in Arizona. “We’ve got about 10 municipalities down there who are thinking about going to verified response, but we’ve been working really hard and we’re sure they’ll all fall in line.” Martin said of the troubles I documented down in the Greater Phoenix area.

Lou Fiore delivered a standards committee update, in which he announced a video verification standard draft was in progress, an audio verification standard draft had been completed, a PERS response standard and video dispatch standard committees had been started. I wrote about MAMA’s Spring Meeting a short time ago and highlighted that one of their accomplishments had been the formation of a standards committee. Fiore said that CSAA hoped the two committees could focus their efforts and work together.

Then it was off to my sit down with Jeff and Tom from ETL. That was a very interesting talk, into which I’ll further delve in a separate post or story.

James Orvis at the cocktail reception immediately following his Weinstock Person of the Year Award win

James Orvis at the cocktail reception immediately following his Weinstock Person of the Year Award win

Then it was time for the CSAA 60th Anniversary Gala and the Weinstock Awards, which were cool. I was tweeting like a madman the whole time, so check those tweets out. James Orvis of Security Solutions won the coveted Weinstock Person of the Year Award. He seemed truly amazed, humbled and grateful. “Wow. ‘I’m shocked’ is a bit of understatement,” Orvis said. “I accept this on behalf of my family as well. Thank you.”

I got to hang out with Melissa Courville from DICE and CSAA’s Celia Besore for a while, which was cool since it’s the first time I’ve met her, despite calling her ad nauseam for just about everything since my first day here and my first blog post almost two years ago.

Overall a very satisfying and busy day. Tomorrow looks a little less busy and I’m anxious to walk the floor. We’ll see what happens.

by: Daniel Gelinas - Tuesday, June 15, 2010

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PITTSBURGH–So I arrived in Pittsburgh for ESX a little later than planned today due to a protracted layover at JFK… But hey, let’s be honest, if you’re gonna be stuck in a protracted layover anywhere, shouldn’t it be JetBlue’s JFK terminal? Plenty of good food (I had some ginger chicken for lunch that was out of this world), free wifi, ample seating… It was kind of nice to sit, eat, catch up on email and read a book.

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Anyway, I arrived in Pa. and was immediately impressed (and not a little relieved) to find out all the cabs in Pittsburgh (not so much in Vegas) accept credit cards, which was nice since I once again neglected to hit the bank-in-a-box on the way to the airport this morning.

The cab driver shared with me some of the history of Pittsburgh, along with it’s geography, size, population and selling points… He was really pushing the curb appeal. I wondered if he maybe moonlighted as a real estate agent and was about to ask if I wanted to see a really nice loft downtown. Anyway in describing the city, he said it was “clean, green and secure.” That was his word: “secure.” I’m sure I wasn’t the first security dude he’d carted off to a downtown hotel today…

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Anyway checked in here at the Westin and then went downstairs to have a look around. I promptly bumped into Gerry Duffy of Bloomfield, N.J.-based Spectrum Cable and Alarm Systems and Chris Mosely from Marlboro, N.J.-based Complete Security Systems–both active members of the NJBFAA. I spoke with Chris last year regarding a developing story that was near and dear to his heart as his municipality’s PD got into alarm monitoring, providing the service for free and effectively cutting out the alarm company. I followed up on that original story here early this year when the MPD began an aggressive marketing campaign for their free monitoring service. We walked around for a bit and checked out some of the conference rooms where CSAA has already been hard at work in board meetings and such. Then we decided to go have some dinner.

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Chris and Gerry were great company and we had a good time talking shop and telling stories. We discussed communications mediums coming to the fore in the face of the impending POTS sunset. We talked about RMR and what may or may not happen to it as a business model as more and more telcos threw their hats into the game. We also talked about the lead paint issue now spreading. I talked about life in the northern reaches of the Union (SSN’s based in way up north of Portland, Maine), Chris told of his beginnings as a young man in the alarm industry after a stint on a turkey farm didn’t work out (”There were thousands–thousands–of birds… You don’t want to get into poultry.”), and Gerry regaled us with tales of his personal, home-based surveillance system being at the right place at the right time and baggin’ some bad guys–more than once.

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After dinner I briefly bumped into Texana’s Sean O’Keefe, and met up with SSN associate publisher Gregg Shapiro (whom you’ll recall joined me on a wild tour of Texas a couple weeks back), CenterPoint TechnologiesMJ Vance, and DICE’s Cliff Dice and Melissa Courville for some casual conversation.

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Nice start to the day. Now off to bed for an early registration and a session on making PERS a Profitable Solution.

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by: Daniel Gelinas - Thursday, June 10, 2010

So anyone who follows my blog or has followed our polls and stories lately here at SSN knows that I’ve done some writing about resi security’s perception in mainstream media.

I came across another story today about an end user who claims to have not understood that when she upgraded her equipment for free she’d be changing monitoring companies from ADT to Florida-based Security Networks. I’ve written about Security Networks before… They seem like capable enough guys. She claims she was lied to, the integrator who updated her equipment did some damage control in a comment posted at the bottom of the story, which is good. The story makes it clear that the woman was taken care of and switched back to ADT since that’s what she wanted. However, the fact remains that another commenter, going by the handle KnoxResident, on the story claims in a broad generalization that security companies scam people.

This is a common scam ran [sic] by security companies. They specialize in targeting the elderly. They convince the homeowner its time to ‘upgrade’ their old system free of charge without specifically mentioning they would be switching monitoring services. There are almost as many crooks in the security industry as their [sic] are in the banking industry.

Cripes! No one wants to be compared to the banking industry! Seriously, whoever is still out there lying to the elderly and stealing accounts, cut it out. It kinda ruins everything for everyone… Take a look at ESA’s code of ethics, please. And by the way, I’m not saying that the integrator in the abovelinked story DID, in fact do anything unscrupulous. Probably something to do with the ADT/Broadview deal. Or perhaps with ADT’s recent lawsuit against Security Networks and subsequent dropping of said suit…

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