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NMC hires Grant Graham as VP of dealer relations

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Wednesday, August 15, 2018

National Monitoring Center, part of the Netwatch Group, recently welcomed Grant Graham back to the team as its vice president of dealer relations. Graham will be responsible for the leadership of dealers and dedicated to their success.

Graham previously served as NMC’s operations manager from 2001 to 2016. As operations manager, he skillfully and successfully oversaw all daily aspects of NMC’s multifaceted, nationwide operation.

Most recently, Graham served as Brinks Home security’s senior director of monitoring operations where he oversaw many elements of the company's operations, was responsible for reducing costs, and increased service level for alarm response by over 10 percent and inbound calls by 24 percent, NMC noted in its announcement.

“NMC has a long history of dedication to ahead-of-industry technological solutions and valuable partnerships which lead to the formation of Netwatch Group, and we apply that same dedication in our efforts to build a powerful, synergistic team at NMC. This is why we are thrilled to have Grant Graham on the team. Grant has a proven record of building long-term business relationships and has been instrumental in facilitating growth on numerous levels. His knowledge, drive, and winning attitude are assets that will complement and enhance NMC’s ability to meet the needs of our dealers as we continue to provide more attractive services,” Woodie Andrawos, NMC President, said in a prepared statement.

Graham’s combined experience and understanding of NMC culture and mission make him an excellent fit for this role, NMC said.

“I am excited to be taking on this new role as VP of dealer relations at NMC. It is wonderful to partner with a company focused on organizational growth and constant improvement. I look forward to having an impact on dealer success and helping them successfully navigate the market, acquire new agreements, deliver new products offerings, and leverage the wealth of dealer support available at NMC,” Graham said in the announcement.

ACaaS and mobile access adoption growing

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Wednesday, August 15, 2018

Access-control-as-a-service (ACaaS) market revenues will increase to $950 million by 2022, and global mobile credential downloads are forecast to increase at a compound annual growth rate (CAGR) exceeding 100 percent from 2017 to 2022, according to recent findings from IHS Markit.

The London-based research firm found that small and medium-sized businesses are the leading adopters of ACaaS solutions, accounting for 21 percent of market revenues in 2017, with around 20 percent of the current installed base of access control readers will be mobile capable by 2022.

“Demand for ACaaS has grown rapidly over the past five years, and this growth is expected to continue,” Jim Dearing, senior analyst, security and building technology, IHS Markit, said in the announcement of the findings. “While there have been relatively few attempts to combine ACaaS solutions with mobile access, despite their apparent synergies, this type of integration will become more common over the next five years.”

Dearing pointed to following key benefits of integrating ACaaS and mobile access:

•    A significant segment of ACaaS end users opt for fully managed solutions. Providers of managed solutions would benefit from the ability to issue and decommission credentials remotely, allowing them to lower management costs.

•    Both mobile access and ACaaS are typically sold via subscription, or using recurring fee-based pricing models. Adding mobile credentials to an ACaaS contract would not be an issue for an integrator, and as mobile access becomes more popular in the traditional access control market, end users and installers are likely to become more familiar with the recurring-fee pricing model, which should generate additional interest in ACaaS.

•    Like ACaaS solutions, the majority of access control solutions are cloud-based. As both become more popular, end users are likely to become more comfortable deploying cloud-based security solutions.

•    ACaaS is increasing the penetration of access control systems in buildings, and many end users are owners of small and medium-sized businesses who have never owned an access control system before. This situation poses an excellent opportunity for mobile access, as providers can ensure that mobile-capable readers are installed from the outset.

In terms of overall adoption, Dearing said that, so far, early adopters of each solution are based in different industries. “Mobile access has seen its strongest adoption in the education and hospitality sectors, while ACaaS is gaining traction with small and medium-sized businesses and the property management segment,” he explained. “Due to the large number of smaller projects, a significant portion of ACaaS end users value affordability over advanced feature sets and functionality. ACaaS providers may struggle to convince end users to install readers that are mobile-capable but also more expensive.”

Despite both solutions typically being billed on a monthly or annual basis, the pricing models vary slightly, Dearing said. “ACaaS solutions are priced according to the number of doors, while mobile access is priced according to the number of credentials or users,” he noted. “Creating an intuitive but optimal pricing model for the combined solution could prove tricky for suppliers. If both original metrics are kept, suppliers are likely to encounter difficulty as end users scale their solutions.”
 

FIBARO starts North American training initiative

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Wednesday, August 8, 2018

FIBARO, a manufacturer of wireless intelligent home automation and control devices which was recently acquired by Nice, today announced that it is growing its installer base in the US and has built a new training program for security professionals, such as residential and commercial AV installers, electricians and practitioners within the construction industry.

“The certified Fibaro system installer training can be completed in one day and has been designed to provide attendees with practical knowledge of the design, configuration and implementation of the Fibaro smart home system,” the announcement read. “The program begins with a 101 training and evolves into hands-on training provided directly from Fibaro or by a specialized Fibaro Distributor.”

“Fibaro’s installer training provided the perfect mix of product training and a detailed introduction to the smart home, as well as the Z-Wave platform,” Justin Lee, a recently certified Fibaro Installer from Ergo Structures Inc. located in Toronto, Canada, said in a prepared statement.

Participants who complete the training earn an individualized certificate verifying that they are a Fibaro system expert. Certified Fibaro installers can also access the Fibaro Academy portal, which includes training and video materials as well as sales and technical support during the installation and design of the newly certified installer’s first customers. “Successful completion of the certified installation training is also the first step to becoming a Fibaro dealer and the ability to buy directly from one of Fibaro’s certified distributors,” the company said.

New guide on securing intelligent buildings available

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Wednesday, August 8, 2018

The Security Industry Association (SIA), in partnership with the ASIS Foundation and the Building Owners and Managers Association (BOMA) International, jointly released guidance for practitioners in the security and building management fields. Intelligent Building Management Systems: Guidance for Protecting Organizations provides a framework to help decision makers assign a risk-based criticality or impact to their building and asks relevant security questions to develop appropriate mitigation strategies. It also serves to establish a common language between the many intelligent building stakeholders.

The guidance is based on original research, Building Automation & Control Systems: An Investigation into Vulnerabilities, Current Practice and Security Management Best Practice, by David J. Brooks, Michael Coole and Paul Haskell-Dowland of Edith Cowan University in Perth, Australia. The research provides an exhaustive overview of identified intelligent building critical vulnerabilities and mitigation strategies.

“The ASIS Foundation is delighted to work with our partners BOMA and SIA to support such critical research in a rapidly developing but insufficiently understood field,” Sandra Cowie, CPP, director, global security and business continuity, principal, and 2018 ASIS Foundation president, said in the joint announcement. “Building automation invokes cutting-edge issues and technology such as the Internet of Things and advanced video analytics, as well as traditional concerns such as physical access control and proper procedures. The integrated whole undoubtedly poses challenges that are still emerging. This research is indispensable to helping our members get a handle on both the challenges and the opportunities of this fast-growing market.”

According to the report, the intelligent building market is growing 31 percent per year and is expected to exceed $59 billion by 2023. These systems are increasingly embedded into the contemporary built environment due to the demand for reduced operating costs, government regulation, and greater monitoring, control and operability. However, this growth comes with a substantial set of security vulnerabilities that many security and facility professionals have not accounted for. Importantly, the research finds a significant disconnect between security and facility professionals’ perceived understanding of intelligent building threats and risks versus actual dangers. In addition, the report revealed that a lack of common terminology and practices can result in misunderstandings and siloed views of associated security risks.

The report findings emphasize the need to:
•    Take a multidisciplinary proactive management approach to intelligent building vulnerability mitigation
•    Fuse multidisciplinary participants into an intelligent building security team

Additional findings include the recognition of intelligent building integrators and cybersecurity experts as partners who can help organizations better understand threats and risks and more effectively achieve intelligent building security.

“The research developed by the ASIS Foundation provides insights that should be leveraged by our members and the industry to better understand and identify vulnerabilities within intelligent building systems," Don Erickson, chief executive officer, SIA, said in a prepared statement. "An essential outcome from this project is the recommended guidance and checklist that will help security practitioners and security technology solutions providers work together to implement strategies to mitigate against potential risks.”
 

ADT names new CMO

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Wednesday, August 1, 2018

ADT announced that former Amazon and Chewy.com executive, Jochen Koedijk, has joined the company as its chief marketing officer.

Reporting directly to ADT president Jim DeVries, Koedijk will be responsible for delivering digital and brand marketing strategies and initiatives that drive profitable business growth.
 
“Customer retention and lead-generation is significantly driven by digital engagement, and Jochen’s leadership experience with world-class organizations such as Amazon, Chewy, and Electronic Arts is an immediate asset to our organization,” DeVries said in the announcement. “Jochen is a marketing innovator, and we’re excited for him to build upon the ADT brand for our next generation of customers.”

Koedijk joins ADT from Chewy.com where he served as the vice president, marketing Previous to Chewy.com, Jochen held roles at Amazon and Electronic Arts. During his time at Amazon, he led worldwide Social Media and New Channel Advertising, overseeing a cross-functional team of more than 70 people and achieving triple digit year-over-year growth. As a member of Electronic Arts’ digital business unit leadership team, Jochen led in-house global performance marketing operations for the company’s Console, PC, and Mobile games business lines.

“Given the tremendous innovation in the home security and automation space, I couldn’t think of a better time to join ADT, North America’s most recognizable security leader,” Koedijk said in a prepared statement. “I look forward to collaborating with my colleagues to continue providing world-class customer service and scaling our business through new and disruptive channels.”

Koedijk holds his degrees in business administration and social sciences from the VU University in Amsterdam, NL.

Jamie Haenggi, who has been overseeing the marketing function as part of her responsibilities, will become the company’s chief customer officer. Customer strategy and retention remains the single most important part of the business, and Haenggi’s experience will be central to enhancing customer engagement, ADT said.

“Jamie is one of our most versatile executives,” DeVries said. “Her passion for the customer, strategic approach and vision for customer experience is instrumental to improving customer retention, maintaining best-in-class customer service and designing a roadmap for further customer engagement and growth.”

“We have made tremendous strides in our customer experience over the past two years,” Haenggi said in the press release. “I’m excited to lead the company’s efforts to further design and execute the customer strategy to deliver greater value, retention and an experience that continues to differentiate ADT in the marketplace.”

ADT, a provider of security and automation solutions in the United States and Canada for homes and businesses based in Boca Raton, Fla., employs approximately 17,500 people throughout North America.
 

IntelliVision adds cloud to its facial recognition

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Wednesday, August 1, 2018

Earlier this year Nortek Security & Control purchased IntelliVision, and now it has announced the addition of a cloud service for facial recognition.

IntelliVision this week announced that the latest version of its facial recognition technology now runs as a cloud-based service as well as on edge devices and on-premise servers.

“Face recognition is becoming a must-have security feature for smart homes and buildings, smart retail, transportation, access control and the gaming industry,” Krishna Khadloya, IntelliVision VP of engineering and products, said in the announcement. “Our face recognition now gives system integrators the flexibility to implement facial detection and recognition in the cloud, on servers, or at the edge, providing real-time results, and reducing bandwidth usage.”

The latest version of IntelliVision’s facial recognition technology is capable of detecting at least ten faces in less than one second with only 25% CPU usage on an Ambarella S5L-based camera, it announced, and as many as twenty faces can be recognized in a single frame. In the cloud-based Face Recognition as a Service, recognition time is sub-second and allows for additional analytics in the overall workflow where camera processing capacity is limited.

Facial recognition is part of the IntelliVision family of video analytics solutions that also includes object classification (humans, vehicles, pets, airplanes), intelligent motion detection, intrusion/perimeter watch, object left/removed, license plate recognition (ALPR/ANPR) and audio/sound recognition, the announcement noted.

LifeShield adds home automation capabilities

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Wednesday, July 25, 2018

LifeShield, a provider of wireless security systems based in Langhorne, Pa., recently added more home automation capabilities for its customers.   

“The big thing for us is making sure that our customers have additional use out of their systems,” Doug Bellenger, chief product officer for LifeShield, told Security Systems News.

The LifeShield S30 base is now certified to work with Z-Wave devices. The company has added capabilities with lights, locks, thermostats, garage door controls and voice control through Amazon’s Alexa. “And we’ve added IFTTT to help us connect our customers to the larger IoT ecosystem,” he said. “Part of this integration is obviously making sure they’re available via our applications.”

LifeShield customers have been looking for more home automation, Bellenger said, and the company started working on these automation efforts in January of this year.

LifeShield was founded in 2004 and in 2013 was acquired by DIRECTV. After purchasing DIRECTV, AT&T divested the LifeShield business. LifeShield was then purchased in May of 2017 by Hawk Capital Partners.

“By pairing home automation, voice control, and an improved video experience with our existing wireless home security packages, LifeShield’s capabilities offer everything customers need to create a safe and convenient home environment at an incredible value,” Mike Hagan, LifeShield’s original co-founder and current CEO, said in a prepared statement.

SIA issues guidance on tariff exclusion process

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Wednesday, July 25, 2018

The Security Industry Association (SIA) recently provided an update and info on the U.S. Trade Representative (USTR)’s announcement of a process to obtain product exclusions from Section 301 tariffs on $34 billion in Chinese goods imported to the United States. In effect as of Friday, July 6, an additional 25 percent tariff applies to 56 tariff subheadings identified by SIA as impacting security-related products.

USTR is now considering exclusion requests “to address situations that warrant excluding a particular product within a subheading, but not the tariff subheading as a whole.”

Since exclusions will be made on a product and not a company basis, exclusions will apply to all imports of the product regardless of whether the importer filed a request.

The exclusion process has the following important dates and features:

•    The public will have 90 days to file a request for a product exclusion; the request period will end on Tuesday, Oct. 9.
•    Following public posting of the filed request on regulations.gov, the public will have 14 days to file responses to the request for product exclusion. After the close of the 14-day response period, interested persons will have an additional 7 days to reply to any responses received in support of or opposition to the request.
•    Exclusions will be effective for one year upon the publication of the exclusion determination in the Federal Register and will apply retroactively to July 6.

In evaluating requests, USTR will consider whether:

•    A product is available from a source outside of China
•    The additional duties would cause severe economic harm to the requestor or other U.S. interests
•    The particular product is strategically important or related to Chinese industrial programs including “Made in China 2025”

SIA wants to ensure affected members review the official notice and are aware of the opportunity for an exclusion via regulations.gov. Additionally, SIA asks members to share any specific products covered within these categories “that they believe may qualify for exclusion and are important to the U.S. security industry, in order to assist us in analyzing this issue.”

Security Systems News is also looking at this topic in our News Poll this month, so please weigh in by voting and commenting.

 

Changes, additions coming to GSX 2018

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Wednesday, July 18, 2018

ASIS International recently announced changes for this year’s Global Security Exchange, to be held Sept 23-27 at the Las Vegas Convention Center, including new stages on the exhibit floor as well as career development opportunities.

“We have completely re-engineered GSX to provide more opportunities for security practitioners, solution providers, students, military and first responders. From Career HQ and the International Trade Center to our three unique theaters of education and live demos, attendees and exhibitors will find tremendous value in our immersive, engaging, and informative expo hall,” Richard E. Chase, CPP, PCI, PSP, 2018 president, ASIS International, said in the announcement.

The exhibit floor at GSX will now include three new “X Learning Theaters.” The “X Stage” will feature technologies and their impacts across the industry; such as blockchain and cryptocurrencies, AI, drones and robotics, social media and the digital self. The “Xcelerated Exchange Stage,” will provide a forum for discussions between practitioners and solution providers to proactively address the current and future security landscape. Lastly, the “Xperience Stage” at GSX will showcase case studies and other best practices that address security challenges practitioners face across all industry sectors, including active shooter scenarios, bullying in the healthcare industry, and the risks associated with hosting a public event at cultural institutions.

The new “Career HQ” will have a career fair and enhanced career center, according to ASIS. “Job seekers will have access to resume reviews, a headshot studio, career coaching, professional development sessions and networking opportunities with employers and peers—all free. The new career fair will have top companies looking to hire talent, such as the Department of Homeland Security (DHS) and Apple,” the announcement read.

ASIS also announced the “D3 Xperience.” This event, supported by Association for Unmanned Vehicle Systems International (AUVSI), will educate attendees on the impact of unmanned systems on the security industry. Education and demos will showcase the emerging technology around the use of drones, droids and counter-UAV defense systems.

Lastly, the Innovative Product Awards Showcase will highlight new products and services on the GSX show floor that are poised to disrupt the security marketplace. The submission deadline for the IPAs is Aug. 3.

“In addition to these features, the exhibit floor will house an International Trade Center and the ASIS Hub, which includes access to ASIS Council representatives, live streaming interviews, and fireside chats,” ASIS said in its announcement.

VIZpin names Wendi Grinnell as VP

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Wednesday, July 18, 2018

VIZpin, a designer and manufacturer of the VIZpin smartphone-based, Bluetooth enabled access entry system, has announced the appointment of Wendi Grinnell to the newly created position of vice president, effective immediately.

Grinnell, of Elizabethtown, is a graduate of Rutgers University and has 20 years of marketing and sales leadership experience. She joined VIZpin in January 2017 in the role of marketing director.

According to VIZpin president and CEO Paul Bodell, the role of VP was added to the company’s organization to support VIZpin’s rapid growth and market expansion.

“Wendi’s extensive industry experience in customer-focused technology solutions and technical marketing make her a natural fit for the important role of Vice President,” Bodell said in the announcement. “Her contributions as marketing director have been invaluable, and we are eager for her to apply her innovative thinking and vision in her new, expanded role to continue enhancing VIZpin’s strategic direction and driving additional growth and profitability.”

As vice president, Grinnell will work closely with Bodell to determine VIZpin’s overall business strategy. She will have an integral role in the development and execution of the company’s growth strategy to achieve strategic business objectives, including leading sales and marketing efforts and team members to secure new business and expand existing business.

 “Since joining VIZpin, it has been exciting to see such a dramatic shift in the industry with the adoption of smartphone access control,” Grinnell said. “There are many new opportunities to explore, and as Vice President, I am looking forward to helping to create and execute new strategies to continue to expand our brand and grow the business.”
 

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