Keynote speakers for ESX 2016, June 8-10 at the Fort Worth Convention Center in Fort Worth, Texas, were announced and include author Nicholas Webb, Provident Security founder and CEO Michael Jagger, and ITR Economics president Dr. Alan Beaulieu. Security Systems News editors caught up with each keynote speaker to get a glimpse of what to expect at the show this year.
At the Opening Keynote Luncheon, world-renowned business futurist and innovation thought leader Nicholas Webb, author of Innovation Playbook and The Digital Innovation Playbook, will provide his perspective on what he said is “a very pivotal time in the security industry.”
He told me during our talk that there are three trends—disruptive innovation, consumerization and connective architecture—that have “hit the security industry hard and are going to hit them extremely hard over the next 24-36 months,” he said.
As a successful inventor with more than 48 patented technologies, Webb understands the power of a product or service that becomes a disruptive innovator, such as what Uber did in the taxi industry.
“With disruptive innovation you blow it up in a nuclear mushroom cloud and replace it with something that is a completely different model but significantly better to whoever your consumer is,” he said. “Uber is a good but overused example, and disrupters are out there and they are destroying everything by leveraging the fact that consumers are very consumerized—meaning that they have lots and lots of options available to them—and they are leveraging these connected devices to be able to research you in terms of looking at what better options there may be, including how well you currently serve your customers.”
One point that Webb wants to drive home during his keynote is that “you either become a hacker—a disruptive innovator—or you get hacked by a disruptive innovator.”
He also wants ESX attendees to make the distinction between reactive intervention and proactive intervention. “Proactive innovation stops things from happening and reactive intervention, which has happened for the last 40 years in the security industry, just catalogs bad things that happen,” he said. “If there is going to be sea shift in security, it is going to be moving away from reacting to events to interacting prior to an event. And the Ring is a good example of this type of proactive innovation.”
Webb said he also wants to stress the importance of the customer experience during his keynote, and pointed out that security companies “need to understand the five touch points of the customer journey, and how to invent better experiences across those five touch points.”
Ultimately, he said, security companies need to do a better job of knowing their customers. “After 36 months of research we saw how the best companies on the planet were using ‘customer typing’ as a way to deliver the most relevant and exquisite value to their customers.”
Michael Jagger, founder and CEO of Provident Security, flew to Tokyo specifically to go to Sukiyabashi Jiro, a three-star Michelin restaurant located in the basement of an office building.
It’s a 10-seat sushi bar presided over by master chef Jiro Ono. The plane ticket was expensive as was the sushi, but Jagger said, “It turned out to be an exceptionally cheap trip” because of what he learned from the experience.
Jagger will deliver the keynote at the Industry Excellence Breakfast at ESX. He’ll talk about what he learned from Jiro specifically, and why he believes it’s essential to look outside of the security industry for inspiration for “how to set your business apart in your market.”
Jagger has been looking outside of the industry for a number of years. He’s spent time at companies such as Toyota, FedEx, Tesla.
“The consumer has too many choices,” he said. “We’re all in business to look after our customers. If you’re not remarkable, or perceived to be remarkable, your customers will go elsewhere,” Jagger said.
He’ll discuss how he took what he learned from different innovative companies and applied it to his company culture, processes and customer experience.
Economist Alan Beaulieu, who spoke at ESX last year, will return as the ESX closing keynote speaker this year.
Asked for a preview of where the economy is headed in 2016, Beaulieu told Security Systems News, “We’re in a different place than we were last year.”
Beaulieu plans to talk about leading economic indicators, consumer activity and business activity. Hint: Things look good.
A principal of ITR Economics, Beaulieu will share his economic forecast with an emphasis on how macrotrends are affecting the security industry in 2016.
He plans to touch on what has happened in states that produce oil and gas shale. “They face a different economy [from other states]. I’ll break out when oil prices will come back,” he said. Oil prices have a major effect on business and new home construction, and both of these obviously affect the physical security and alarm industry.
In general consumers are earning more money and there are more jobs available. “There’s a lot of good news for the essential client base for ESX attendees,” he said.
Want to know the implications for the security industry of the tight labor market, rising interest rates, the presidential election? Beaulieu will give his take on all of the above.
Beaulieu hopes the audience will come armed with questions. “I really enjoy questions during and after that presentation,” he said. “I want to maximize the takeaway value.”
Beaulieu is an editor of Industry Week and is the co-author of the book “Prosperity in the Age of Decline.” ESX chairman George De Marco said that several ESX attendees have told him that they read Beaulieu’s book after his keynote address last year, and one security company owner required all of his managers to read the book and rerouted his business plan as the result of listening to Beaulieu and reading his book.
SSN editor Martha Entwistle contributed to this report.