Subscribe to

Blogs

ADT at CES 2014: New partnerships expand security beyond the home

 - 
Wednesday, January 8, 2014

ADT announced at the Consumer Electronics Show in Las Vegas this week that it is partnering with Ford Motor Company in 2014 to enable drivers to do such things as open garage doors or control their thermostats from a car.

The company also is partnering with Internet security provider McAfee this year to offer customers a plan that not only protects their homes but their digital devices and data. Additionally, ADT is partnering with health solutions provider Ideal Life to support its ADT Health platform “with real-time health management services.”

ADT also announced it has added enhancements to ADT Pulse—such as remote garage door control.

The announcements all have one thing in common: expanding ADT’s security reach beyond the customer's home.

“As a pioneer in the home security and automation space, ADT is focused on evolving the security industry by developing new ways for consumers to integrate our products seamlessly into their everyday lives,” said Arthur Orduña, senior vice president and chief innovation officer for ADT, in a prepared statement. ADT, which became an independent company in the fall of 2012 after splitting from Tyco International, had a booth this week at the CES show for the second year in a row.

Here’s more from ADT on the new PULSE enhancements, which will be available this spring:
 

ADT PulseVoice App: ADT Pulse Voice app offers the hands-free convenience of using voice commands to control nearly all areas of the home in the Pulse ecosystem, including lights, thermostats, door locks, small appliances and security systems. ADT Pulse Voice also responds to user’s vocal commands and provides auditory feedback on system status and confirmation of actions.
ADT Pulse Wireless Platform: The ADT Pulse Wireless Platform features an innovative and sleek design with an intuitive, touch-friendly user interface. The wireless control panel securely and safely manages all ADT Pulse controlled devices such as lights, thermostats, locks, and small appliances. Created with the user in mind, the ADT Pulse Wireless Platform is designed to deliver a non-invasive and seamless installation experience for homeowners, reducing installation time by half and avoiding any in-wall wiring.
ADT Pulse Remote Garage Door Control: To help ensure security and control at all access points of the home, ADT Pulse will feature remote garage door controls by incorporating leading technology developed by Linear LLC. This new feature will enable users to secure and control their garage door via the ADT Pulse smartphone app from around the corner or around the world.
Canopy App: Building on the trusted expertise of ADT home security services, the Canopy mobile application for iOS and Android provides users added personal protection and networking while on the go. Canopy enables users to identify the whereabouts of and communicate with friends and family members in a designated virtual circle. Additionally, the integrated ADT Chaperone feature provides a direct line to trusted ADT monitoring centers anytime and anywhere. ADT Chaperone is a subscription-based feature within the Canopy app that provides added protection and peace of mind in situations such as entering a dark parking garage or walking alone across campus at night.

 

DirectView adds central station element to video offering

 - 
Tuesday, December 31, 2013

DirectView Security Systems, a division of New York-based DirectView Holdings, is adding a video verification component its offerings to clients, which include both commercial and larger residential customers. As part of the initiative, the company plans to incorporate central station alarm monitoring and remote video surveillance into a comprehensive security solution.

In its initial announcement, DirectView stated it would provide a state-of-the-art UL-Listed facility for these services, but at this this juncture it’s not clear who that third-party partner will be. Security Systems News reached out to DirectView but did not receive a response by press time.

The impetus behind the video verification push, the company noted in the announcement, is multifaceted. As any champion of video verification will tell you, the value proposition lies in the technology’s ability to add the extra layer of security of trained professionals monitoring video footage, while saving clients money by reducing false alarms. In the announcement, the company said the solution will enable clients to also save money by reducing their dependence on on-site staff.

The verification component can also provide added urgency to a legitimate alarm, making dispatches a higher priority for law enforcement.

“We have received numerous inquiries from both current and potential clients about these services as part of a comprehensive and competitively priced security solution,” Roger Ralston, CEO and chairman of DirectView, stated in a press release. He added that the central station initiative is designed to make the company a “one-stop-shop” for comprehensive security solutions.

Chicago integrator expands again

 - 
Tuesday, December 31, 2013

Chicago-based integrator SDI is going to Atlanta—with the hire of security veteran Bob Carter, who will serve as director of sales for the Southeast region of the country.

He’ll be working closely with X7 staff, a Washington, D.C.-based integration firm that was acquired by SDI in August. 

Carter comes to Iron Sky, where he has general manager and helped “build city surveillance, LPR and data integration solutions for public safety and police departments.” Before that he was with Sentry Technology and also served as a Deputy United States Marshal.

SDI redesigned its sales organization and opened a Texas office in October.

“We’ve had our eye on Atlanta,” Dawn Pfeiffer, SDI CMO told me. IN addition to the critical infrastructure and government opportunities, there are a lot of commercial opportunities in Atlanta, she said.

SDI has had a very active year. In June it acquired i-sys  and one month later it acquired X7.

SDI specializes in complex technology systems and network infrastructure for critical infrastructure. SDI customers include airports, utilities, schools, 911 centers and public transit and toll authorities. Since June of 2012, it has been owned by LLR partners, a $2 billion investment firm.

The company will continue to be acquisitive, Pfeiffer said. “We’re looking to add a third acquisition within the next six months.”

Vivint Solar sues COO who jumped ship for competitor

 - 
Monday, December 30, 2013

I wrote back in November about how Brendon Merkley, the COO of Vivint Solar, had left to work for SolarCity, Vivint Solar’s larger competitor.

Now, Vivint Solar—an affiliate of home automation/home security provider Vivint—is suing Merkley for breach of contract.

In the lawsuit, filed Dec. 4 in U.S. District Court in Utah, Vivint Solar said it is bringing the case to prevent Merkley “from violating his contractual non-competition, non-disclosure, and customer/vendor non-solicitation covenants by going to work for Solar City.” Vivint also wants to stop him from disclosing trade secrets and soliciting Vivint Solar’s employees to go and work for SolarCity, the lawsuit says.

Vivint Solar is seeking to have the court restrain Merkley from working for Solar City for the time period his non-competition covenants apply. Vivint Solar also is asking for damages.

However, in another twist, Merkley and Solar City, which is based in in San Mateo, Calif., are suing Vivint Solar in California state court, saying non-competition covenants Merkley signed with Vivint Solar are unenforceable under California law, according to Vivint Solar’s lawsuit.

Vivint Solar, based in Provo, Utah, was established in 2011 and quickly has become the nation’s second-largest provider of residential solar systems, employing the successfull door-knocking sales techniques of Vivint. However, Solar City, founded in 2006, is the largest home solar provider.

Merkley was one of the original executives of Vivint Solar and a board member, so had an in-depth knowledge of the company, according to the lawsuit. He was “the face and voice of Vivint Solar” with the public and at community events and industry functions, before starting his new job at Solar City on Dec. 1, the lawsuit says.

Merkley tried to recruit a Vivint Solar VP to join him at SolarCity before he left Vivint Solar, but the VP refused, the lawsuit says.

Merkley was not the first Vivint Solar executive to bail for SolarCity. Former Vivint Solar CEO Tanguy Serra also joined SolarCity last spring.

Video surveillance trends to look out for in 2014

 - 
Wednesday, December 18, 2013

IHS has come out this its 2014 prediction of video surveillance trends to look out for in 2014. Of particular interest, is what IHS calls the "crowd sourcing" of video data collection, ie they way video was collected and analyzed from many different sources following the Boston Marathon bombing. There's been a ton of talk about the legacy of how that tragedy was handled, and I think IHS has summed it up well and obviously pointed out a trend to watch.

In terms of products that are selling and vertical markets that are hot, IHS points to "fixed-dome and 180/360 degree network cameras," and, not surprisingly, city surveillance and maybe a less-obvious one--utilities/energy sectors.

Thermal cameras are getting some attention. This is a topic we've written about, most recently in a market trends report.

Are you paying for video analytics? According to IHS, you will be if "the end-user needs advanced reliable analytics." Doesn't everyone need reliable analytics?

Audio capabiities will come into play more in 2014 too, IHS says.

Below is an overview of the trends that IHS put out yesterday: 

IHS has recently released its fifth annual white paper on the key trends for the video surveillance industry. 2014 is all set to be another exciting year for the industry, with big data, thermal cameras, embedded audio capabilities and the rise of the cloud in China just a few of the trends to watch out for during the next 12 months.
 
The trends are:
 
1. Video Surveillance: The Star Markets for 2014
2. Big Data: Crowd Sourcing Video Surveillance and Social Media Analytics
3. Cloud Based Video Surveillance Opens Markets in China
4. Thermal Cameras Hit the Commercial Market
5. Panoramic Cameras – Providing the Full Picture
6. Power over Ethernet: Watt’s the Story?
7. Is it Time for a Different View on Live Video and Mobile Access?
8. Video Analytics Market Reaches a Fork in the Road
9. Security Cameras to Make Some Noise in 2014
10. Video Surveillance Vendors Enter New Markets
 
 
1. Video Surveillance: The Star Markets for 2014
 
IHS has been researching the video surveillance equipment market for more than 10 years. During this time, the market has grown quickly, most years at a double digit rate. The year 2014 will be no exception. IHS forecasts that the global market will grow by more than 12 percent. Within the global market, IHS has identified fixed-dome and 180/360 degree network cameras as the fastest growing product segments, and the city surveillance and utilities/energy sectors as the vertical markets to watch.
 
2.Big Data: Crowd Sourcing Video Surveillance and Social Media Analytics
 
The prevalence of smart phones, with cameras and internet connectivity—combined with social media apps such as Vine or Instagram—has led to the first “crowd sourced” data collection for an investigation in 2013, following the Boston Marathon bombings.
 
Now that the trend has begun, IHS predicts it is likely that police forces will increasingly request, and need to manage, crowd sourced video surveillance data. While this will allow law enforcement agencies to react more quickly, especially with the use of social media monitoring, it will also create data analysis and manipulation challenges. Meeting these challenges will provide systems integrators and software vendors with a new opportunity to create solutions that improve police incident responses in 2014 and beyond.
 
3. Cloud-Based Video Surveillance Opens Markets in China
 
In China, the concept of the cloud is becoming increasingly popular, especially as the telecom infrastructure matures. As network bandwidth improves and network product pricing declines, cloud based video surveillance solutions are drawing the attention of more suppliers. While a cloud based solution is not a compulsory choice, it does represent a great opportunity to leverage the massive demand for civil video surveillance.
 
With more attention and an increasing customer base, IHS predicts that cloud based video surveillance solutions will be defined by the value created in the applications it offers to customers. With more than 1 billion potential users in China, getting the right mix of product and security features will be a successful combination.
 
4. Thermal Cameras Hit the Commercial Market
 
IHS forecasts that the video surveillance product market that will see the largest average selling price (ASP) decline during the next few years will be the un-cooled thermal camera market. While the number of un-cooled thermal camera units shipped to the commercial security industry suggests that the market has not yet been commoditized, increased competition, new products and new end-user markets will mean 2014 is a breakthrough year for the technology.
 
5. Panoramic Cameras – Providing the Full Picture
 
The big video surveillance camera category winner in 2014 will be 180/360 degree panoramic network cameras, with global unit shipments forecast to increase by more than 60 percent year-on-year, according to IHS. In particular, the cameras are predicted to gain market share in verticals such as retail, airports and casinos, where monitoring wide indoor areas is a key requirement of the video surveillance system.
 
6.     Power over Ethernet: Watt’s the Story?
 
As the transition towards network video surveillance continues, increasing focus is being placed on the supporting network infrastructure, and a crucial element to this is power. Recent developments in power over Ethernet (POE) standards and products make the technology a much more viable option for security managers. Looking forward, IHS expects that security camera manufacturers will expand and develop their portfolios of low-powered cameras to conform to the POE+ standard. Technologies that overcome the distance limitations of Ethernet and POE also will find general market acceptance.
 
7.     Is it Time for a Different View on Live Video and Mobile Access?
 
Following the events of the school shooting in Sandy Hook 12 months ago, there has been renewed focus on the idea of facility security managers securely sharing live video footage with law enforcement in the event of an incident. The technology needed to provide this already exists, yet issues over ongoing cost—and more importantly, who pays for the system—have meant that market penetration has been limited. However, with costs dropping and a refocus on protection of assets of both the physical and human kind in the post-Sandy Hook era, 2014 could be the year where live streaming of video surveillance to law enforcement becomes the norm.
 
8.  Video Analytics Market Reaches a Fork in the Road
 
For some time now, video surveillance device vendors have been embedding low-end video analytics applications in their devices and offering them as “free” features. A question has therefore been raised: Will there continue to be a market for video analytics, or will all applications simply be offered for free? As the market reaches this fork in the road, it’s clear that vendors can no longer charge for basic algorithms. That said, in 2014, the market for video surveillance devices with chargeable VCA will remain a viable market in applications where the end-user needs advanced reliable analytics.
 
9.  Security Cameras to Make Some Noise in 2014
 
More than 70 percent of network cameras shipped globally in 2013 had either unidirectional or multidirectional audio capability, according to a new analysis from IHS. However, the consensus from security systems integrators is that these capabilities are rarely used. Nonetheless, with increasing awareness of embedded audio analytics and even sound source localization, market penetration could be about to rise. With much of the technology already available and the constant need to differentiate products and increase system efficiency, IHS predicts that the market will see greater emphasis on the audio capabilities of video surveillance systems in 2014.
 
10. Video Surveillance Vendors to Enter New Markets
 
Contrary to popular belief, the physical security market is not consolidating, at least not in the near future. However, video surveillance vendors are beginning to look at new markets as they invest the profits made from years of fast market growth. Following the announcements of new products from companies like Milestone Systems and Axis Communications and new services from Hikvision and Dahua during 2013, IHS expects this trend to continue into 2014 with more new product and service announcements from network focused security companies, as they seek to add new revenue streams to their portfolio.

Honeywell gets to the heart of the holidays

 - 
Wednesday, December 18, 2013

Many security companies produce holiday ads featuring their products. But Honeywell took an innovative approach in promoting security this season—actually commissioning a Nashville band, Telecommunicators, to create an original song, “You’re My Heart,” and using it in a music video that highlights the features of Tuxedo Touch.

The resulting video tugs at the heart while showing the ways Tuxedo Touch can enhance a family’s home life.

And Angela Remmert, media specialist at Honeywell Security, told me the music video carries benefits for dealers too.

“The song is free to download for dealers and consumers. It also gives dealers an opportunity to use the video on their web sites and social media channels as a holiday message, in case they didn’t have the resources to create their own,” she said.

David Gottlieb, Honeywell Security’s global marketing communications leader, summed up the holiday initiative in a recent blog post on Honeywell's The Security Channel blog by saying it shows “what our industry does is woven into … daily life.” Well said—and happy holidays!
 

Axis, I-View Now team up on hosted video offering

 - 
Wednesday, December 18, 2013

By way of a partnership with Axis Communications, cloud-based video verification service I-View Now is expanding its hosted video offering to include both cloud-hosted and central station monitored video with the release of its I-View Cloud service.

I-View Now made the announcement today in a news release. “Cloud stored video has matured as a service and product offering and coupling those benefits with central station monitoring is a true game changer,” Larry Folsom, president of I-View Now, stated in the news release.

The pairing of the cloud solution with Axis’ IP cameras offers customers a video monitoring service with the added security of central station backing. The video is streamed to the cloud then supplied to the central station for professional monitoring.

Just more than a week ago, at Affiliated Monitoring’s Security Summit ’13, I had the privilege of meeting Larry Folsom after hearing him speak as a panelist about sales strategies for video verification offerings, which continue to move on a trajectory toward broader, more mainstream adoption.

One of the overarching points Folsom emphasized in that panel was the importance of determining and then targeting a specific market for which a given video verification service or platform is best suited. He’s practicing what he preaches. Judging by the company’s statements, the I-View Cloud seems ideal for small businesses with low camera count sites, especially franchises with multiple locations (the release points specifically to gas stations, convenience stores and retail outlets). As with any cloud offering, the advantages are obvious: less reliance on less reliable forms of local storage for video clips.

In the coming days I plan to follow up in greater depth on some other RMR sources within the I-View Now cloud offering, including VSaaS, guard tours and video alarm verification from one installation.

AT&T rolls out mPERS unit

 - 
Wednesday, December 11, 2013

AT&T has officially launched its mobile PERS unit, called the EverThere, a small wearable unit manufactured by Numera Libris. The device automatically detects falls, has two-way emergency calling, and will deliver both enterprise and direct-to-consumer solutions.

Chris Penrose, SVP, AT&T, emerging devices, shed some light on AT&T's plans for channeling the product to market. “In terms of end-users, unlike traditional PERS, which target individuals in their 80s, this mobile solution would offer true independence and freedom for the healthy aging population as well as those living with chronic conditions.”

For me, AT&T’s announcement has a touch of synchronicity.  For something of a niche offering, mPERS has come up quite a bit over the past two weeks, the topic surfacing in conversations with Josh Garner, CEO of AvantGuard Monitoring, and Kristin Hebert, dealer relations at Acadian Monitoring Services, who both said their companies have made strides with the fledgling offering. Though traditional units still comprise about 90 percent of their PERS account bases, the gains do represent some modest traction for a market that was essentially a non-starter some three or four years ago.

Unlike the market for traditional PERS, which consensus says is poised to explode, mPERS tends to have a few more skeptics. A common critique I hear about mPERS is that if you’re pitching the product to a healthy, ambulatory, active senior demographic, that very same demographic, by virtue of being healthy, ambulatory and active, will see no reason to pay for the unit. Another position I encounter is that cell phones, in all their ubiquity, have all but usurped the value of mPERS units.

This second point is worthy of consideration, but as AT&T’s device illustrates, the automated response provided by certain mPERS units or even professionally monitored mobile apps offers some differentiation.

As always, time will tell whether mPERS adoption will be buoyed along with traditional PERS, as the latter makes its projected rise in the market. As these markets become more valuable, I’ll be interested to see how some of the central stations fare as competition proliferates, both in the industry and outside of it.

ADT working to ‘stabilize’ dealer program

 - 
Wednesday, December 11, 2013

ADT officials weren’t available for comment when I wrote recently about an industry’s analyst’s report on how ADT had “culled” about 100 low-performing companies in order to improve its dealer program over the past year.

But in an ADT investor call last Friday, Alan Ferber, president of ADT’s residential business unit, confirmed much of what the analyst, Jeff Kessler, Imperial Capital’s managing director of institutional research, had said. Ferber also outlined ways ADT is working to “stabilize” that channel.

According to Seeking Alpha, which published a transcript of the Dec. 6 investor call, Ferber said:

So in 2013, we began to optimize our dealer channel to focus more resources on those that are [indiscernible] to evolving with ADT's overall direction and the trend towards automation. And while we're eliminating about 100 dealers, which obviously impacted overall net adds, our focus on the right dealers has resulted in the quality of the customers that come through that channel to remain high and actually have been improving. ARPU is about 10% above our average ARPU and growing about 5% over the past year and the creation multiple has actually come down even though there's been an increase in SAC. But we do remain focused on strengthening and continue to optimize this dealer channel to drive growth over time.

… In addition, channel growth was impacted by some changes among our largest dealers. We purchased 1, 1 had some cash flow issues that impacted their ability to increase adds and 1 left ADT for a competitive program. I'm very pleased, however, to report that, that dealer has now returned to the ADT family once he experienced the negative impact on his business of not having the powerful ADT brand behind him. So it's reconfirmed our dealer value proposition with that dealer and with many other dealers as well.

But more importantly, we're taking a number of actions to stabilize this channel. We are investing in enhanced funding to help drive further Pulse adoption, particularly higher end Pulse, where that higher level of automation has a very significant retention benefit as well. And increased funding will also enable some incremental sales and marketing activities by our dealers and also the recruitment of new high-quality dealers that are positioned to further drive automation.

… We're also investing in staffing and support to ensure success. We've added resources to provide better support for planning and performance management, and we've enhanced training and other tools to get new and existing dealers more productive, particularly with our new services. And while we certainly expect some noise in the next couple of quarters, we do believe these actions are establishing a very strong foundation for growth over time.

 

 

Integrators: Making money on big security data

 - 
Wednesday, December 11, 2013

When I met with my TechSec advisory board this past summer to talk about TechSec 2014, one of the topics the group wanted to make sure we talked about was big data. We had an excellent primer on big data at TechSec 2013, thanks to Axis’ Steve Surfaro and EMC’s Patrick Snow. For this year’s conference (Jan. 28-29 in Delray Beach, Fla.), we wanted to take a different tack.

I"m really pleased with the idea we came up with. We've asked four leading integrators to discuss how they’re helping their customers mine and synthesize data from their video and access control systems.

Kratos CTO Chris Peckham is going to moderate the educational session that will feature these integrators: David Coleman of Avrio RMS; Nigel Waterton of Aronson Security Group; Robert Locke of Open Innovation (part of Tyco); and, Don Zoufal of SDI.

The discussion will center on how the data is extracted, what kind of business intelligence that data provides and in what format. Each integrator will focus on the data mining they're doing in a specific vertical market including city surveillance, airports and retail.

Sound good? You can register for TechSec here.

Pages