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CSAA Five Diamond news & operator training in Spanish

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Wednesday, May 6, 2009
Just read through my issue of CSAA's newsletter Signals. Renewal time is here. If you're interested in renewing your Five Diamond status, you can contact Grace Fanzo at 703-242-4670, fax your renewal forms and UL/FM certifications to 703-242-4675 or send Grace an email. I got some press this morning that The Protection Bureau of Exton, Pa. has already renewed their Five Diamond status. I also noticed (with some pride, I might add) that I'm listed in the Central Station Operator Training Level I Graduates roster in the most recent issue of the CSAA's Dispatch. I still, of course, have not taken the test for the Advanced Level. I have just procrastinated too long and will need to go back and review all the modules before advancing and becoming an Advanced Central Station Operator Training Graduate. But that's okay. Thankfully, the training set up by the CSAA and the CMOOR Group allows the student to move at their own pace, and review any portion or all of the training before attempting the final test. Maybe next month. CSAA also announced that it has begun offering, through a partnership with ALAS (Asociation Latinoamericana de Seguridad), a Spanish language version of the training to better serve the world of security monitoring. According to Víctor Alarcón, director of operations at ALAS, the Spanish version is an important step forward. "We joined in a venture with the CSAA to translate and bring to Latin America the course they have been successfully teaching in Central Stations around the United States, for several years already," Alarcón said. "Because the Latin American security industry and central stations, in particular, are in great need of education. They want to become more professional and deliver a better service to customers. ALAS committed to this purpose and then we made the course available for Latin America." CSAA said a French version is in the works.

Westec buys again

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Tuesday, May 5, 2009
Rapidly growing video monitoring firm Westec made another purchase this week, grabbing Vyne Industries, which does video systems for the QSR (or quick service restaurant) industry - what used to be called fast food. This means Westec is in both McDonald's and Burger King - seems like there's a lot of installations to be done there. I was talking to their CEO, Kelby Hagar, at ISC West, and if you think a week in Vegas is bad for ISC, try two weeks for the McDonald's conference, where they bring in different regions for a few days each and string them up consecutively. That's got to be exhausting. I'd have more, but I'm posting from St. Charles, Ill., site of the PSA-TEC conference and I've got a few things to do, one of which is prep for the PSA jam session where I've got to actually play guitar and sing in front of people without embarrassing myself too thoroughly. I'll have a more in-depth report from PSA-TEC tonight and tomorrow, hopefully. I'm also a little grumpy because I can't make the AC go on in my room and it's 80 degrees in here. Grr.

ESX enlisting recruits for NextGen Monitoring Boot Camp

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Tuesday, May 5, 2009
The Electronic Security Expo is holding a brand new, cutting edge, intensive, half-day educational offering this year on June 22 from 1-5 P.M. The session is called "The ESX Next Generation Monitoring Boot Camp," and is sponsored by SureView Systems. The boot camp will provide a comprehensive overview of the opportunities and requirements for launching next generation monitoring and remote management services. There's a whole world of RMR out there in cutting edge security tech and managed services, and this boot camp promises to whip you into shape. Speakers at the day's event include Jerry Cordasco who is the vice president of G4S' first U.S. monitoring and data center based in Burlington, Mass., First Alarm, Aptos, Calif. vice president & GM Dave Hood, and Kenny Savoie, director of operations for Lafayett, La.-based Acadian On Watch. I spoke with Jerry briefly, and have left messages for ESX Chair George DeMarco and sponsor SureView's Matt Krebs, and will follow up with any updates as they become available. The boot camp promises to be fun and informative and give security industry professionals an edge in the ever-evolving marketplace. To get more info or to register for the boot camp go here.

Women and security

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Monday, May 4, 2009
I've worked in the security industry for nearly four years and one welcome change I've noticed at trade shows and other industry events, even during that short time, is more women. The industry is starting to look more like America. That's always a good thing. (OK maybe just starting--I've been to several meetings where the only females in the room are me and Shandon Harbour , still that's better than just me!) Here's some fodder from yesterday's Globe about the benefits of having women in management. It's long and there are lots of caveats, but here are a few highlights:
For decades, women's advancement has been seen as an issue of fairness and equality. Now some researchers are saying it should also be seen in another way: as a smart way to make money. "The business case is so strong," says Alison Maitland, senior visiting fellow at Cass Business School in London, and coauthor of the 2008 book "Why Women Mean Business." "We need more women in senior management."
A few numbers:
Several studies have linked greater gender diversity in senior posts with financial success. European firms with the highest proportion of women in power saw their stock value climb by 64 percent over two years, compared with an average of 47 percent, according to a 2007 study by the consulting firm McKinsey and Company. Measured as a percent of revenues, profits at Fortune 500 firms that most aggressively promoted women were 34 percent higher than industry medians, a 2001 Pepperdine University study showed. And, just recently, a French business professor found that the share prices of companies with more female managers declined less than average on the French stock market in 2008
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ASG buys a piece of NetVersant

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Monday, May 4, 2009
There have been some rumors about this as far back as ISC West, but I just had the first conversation on the record about NetVersant selling off pieces of the company. Joe Nuccio at ASG said he's closed on the Mid-Atlantic portion of the company. No details on the price, etc., but I'm hoping to speak with NetVersant management soon, and I may get a better feel there of how big a piece of the NetVersant pie this is. For reference right now, in the six weeks that ended Dec. 31, the Mid-Atlantic portion of the company did $420,000 in revenue, out of a total of $12 million for the company, according to papers filed with the bankruptcy court. However, everyone knows how bad the fourth quarter was, plus the company was in bankruptcy proceedings, etc. So that's probably not representative. Also, ASG told me they picked up 20 employees, but the salaries and benefits for that six weeks only amounted to $43,000, so unless everyone's making an average of $25k a year, something's wonky there. This helps ASG build their growing heft in the DC area, and fits right in with their footprint, so this makes sense on a number of levels, but this is also one of the better pieces of NetVersant's business, Joe Nuccio, said, with happy customers and a net profit even in that poor six-week period. I'll have more on the wire Thursday.

How manufacturers can use the web

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Monday, May 4, 2009
A little bit of a slow weekend in the industry, so I thought I'd get to something that's been kicking around my in-box for a while. Basically, I really like the way Bosch followed through on their ISC West presence with a dedicated spot on their web site. Hate to be a suck up, and please send me the spots on other manufacturers' web sites that are similar, but this is the kind of follow through that helps companies create an online relationship with customers (and they even have a little fun while they're doing it - imagine that: Fun in the security industry). Most manufacturers follow up their ISC West experience with a press release about how awesome ISC West was for them, with many booth visitors impressed with the new technology presented to them. As a reporter, it's probably pretty unlikely I'm going to run with that story since, a: I was there, and b: nobody really cares. But if you've got customers coming to your site anyway to look up product specs or sign up for training or to get support, why not have a bit on the site where they can check out what you were up to or follow up on something they saw at the show? Some of you may remember my discussion with Bosch Americas president Jeremy Hockham about bag inflation at the show. Well, good for Bosch for not taking themselves too seriously. They lead their ISC West recap by making fun of their own bags:
40 ways to use your Big Bosch Bag: a rain poncho to carry your friends when they are tired a collection bag for recyclables a walking Bosch billboard inflate for emergency floatation device a bag to hold all bags eco-friendly grocery bag carry clothes to donate to charity stand out in a crowd trick-or-treat bag for Halloween to carry gifts during the holidays potato sack sleeping bag under-bed storage for clothes, pillows, comforters diaper bag for OctoMom
Okay, so really only that last one was funny, but still, not bad - I'm fairly certain 95 percent of other manufacturers would have put out a press release about how their customers were finding "new and environmentally supportive strategies for maximizing the ROI (which was, ha, zero) on their show bag investment." But they'd have been serious. And I like the fast facts and stats and the picture of the people in the booth, etc. Of course it's self-involved and -congratulatory, but so what? They're preaching to the choir here. The point is to create a choir. When you combine this with their IP issues blog (not bad really, though they've haven't posted since April 15 and they can't seem to spell my name right even when they're linking to my story, and jeez, it's the first name you got wrong?) and their video site (they get a good amount of views for those videos, too), I'd say Bosch has one of the better web presences in the industry, especially among the larger established manufacturers. Got something you think is better or comparable? Send me a link.

Indian company wants you to outsource your managed services

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Saturday, May 2, 2009
My fearless editor Sam sent the link for a company he'd stumbled across called Hi-Tech CCTV Monitoring to me the other day. My first thought was, "Cool, another managed services company I can report on." Then, upon investigating the site, I realized that they were based in India. I don't cover the security industry in India, so I put the link away and relegated my initial curiosity to the back burner. Then I realized, "Wait a minute... Their business model is to try and get U.S. security companies to outsource their managed services, specifically Video-as-a-Service, to India where cost savings is a huge selling point. VaaS is something I'm interested in, and have written about for SSN before. From the section of Hi-Tech's site called "Why Outsourcing Business to India":
Outsourcing businesses to India enables global business to effectively contain the expenses associated with handling non-core functions and concentrate their resources in other areas. Clients will not have to spend any more on advanced tools and skilled workforce to fulfill their needs. Outsourcing to India implies the best in quality and cost savings.
Well, it seems like every time I need to call someone, some creditor or service provider, I end up speaking with someone in Mumbai, Delhi or Bangalore, so maybe this is just the way things are going, and security is sure to follow suit. However, I have to imagine that U.S. security companies offering VaaS have something to say about this. I'd love to hear from anyone with an opinion on the matter. I've tried to contact Hi-Tech via their online job quote form, as well as through direct email, but have yet to hear back from them. Again, I'd love some feed back on this trend.

How Eddie Breen earns allowance

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Friday, May 1, 2009
Wanted to follow up yesterday's post on Tyco's 2nd quarter earnings with some information about Tyco chief Ed Breen's perks. Here's a nice nice AP story about how, despite the fact that overall CEO pay may have dropped in the last year, CEO perks have increased. Jeez, I'm relieved to hear that. Some, like Ed, have new "perk allowances." It's not like the allowance you may have received as a kid, you know, the kind that you had to do some work for, and then your folks gave you like one dollar a week. Nope. CEOs like Ed get a different kind of allowance. You don't have to actually do anything extra, but you do get a big pile of cash that people like Ed can draw from! In 2008, Eddie got $70,000 for his perk allowance, and he didn't even have to do the dishes.

That's how they roll in Kansas

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Friday, May 1, 2009
I got a hit from my Google alerts that a news video surveillance system is being installed in Wilson, Kansas. So I checked it out. Here's what I found.
Those who break the law in the Czech Capital of Kansas may soon find their actions clearly recorded day or night on “candid camera,” thanks to action taken April 21 by the Wilson City Council.
This is very typical coverage of these new systems. Generally, a mention of either Candid Camera (which claims to be the most-watched reality show on TV - I'm skeptical) or Big Brother is mandatory, preferably with meaningless and unnecessary quotes around the term. Did someone say the words "candid camera," and you just didn't feel like attributing them to anyone? Are you worried people are unfamiliar with the term candid camera and the way you're using it? Anyhoo, I was about to move on, since I can't exactly write up every new municipal surveillance system that gets approved, despite the fun I might have with headlines that refer to this town's strange claim to fame: Czech it Out! A Czech in the Video Surveillance Box! Microphone Czech one-two! (Sorry, that last one is really just a Beastie Boys reference and not really related to anything video. Couldn't help myself.) But then I kept reading.
Council members approved the purchase and installation of a $14,995.66 video surveillance system from Wondernerd Technology in Salina. The system consists of five night-vision capable, mobile, wireless cameras and software.
What? There's an integrator calling themselves Wondernerd Technology. Wondernerd? Like Wonder Woman, but a nerd? I have to speak with these folks immediately! Unfortunately, Google turned up exactly two returns for "Wondernerd Technology": this very story, and a cut-and-paste of this very story on a Web site dedicated to Eastern European technology news (they were thrown by the Czech reference, I'm guessing). Where are you Wondernerds? If you're so nerdy, why do you not have a web presence of any sort? I thought nerds lived on the web. I was expecting a social networking experience where I could talk in a forum with other wondernerds who enjoy talking about video surveillance. I'm highly disappointed. Further, www.whitepages.com, which is pretty reliable, has no listing for Wondernerd in Salina, Kansas. What's going on here? Is this some kind of back room deal for video surveillance with a made-up company? I call for some kind of investigation. At least one council member agrees:
“I’m glad,” said council member Charline Stoppel. “I think we should get them.”
Okay, so Charline was talking about some mythical bad guys that the video would catch, I guess, but still...

Kastle owner is newsy like Trump

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Friday, May 1, 2009
Kastle owner Mark Ein was featured in the same gossipy column as Donald Trump - must be a red-letter day (I have a secret fascination with Donald Trump, not sure why). Anyway, good for Ein, who received recognition for his charitable endeavors from the National Foundation for the Teaching of Entrepreneurship. Also for having his company deemed "ubiquitous." Maybe he can get me a tee time on Trump's new DC golf course.

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