announced in late November that yet another central station had achieved Five Diamond Certification
. Commercial Instruments & Alarm Systems, Inc.
of Fishkill, N.Y. earned the certification by putting 100% of their central station operators through the CSAA's Central Station On-Line Operator Training Course
The training courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers.
In order to achieve Five Diamond Certification each and every operator must have not only passed the course, but demonstrated: proficiency in alarm verification, which helps reduce false alarms; proficiency in communications with public service answering points, such as 911 and other emergency responders; knowledge of electronic communications equipment, including radio; an understanding of the codes and standards of such organizations as Underwriters Laboratories
, the National Fire Protection Association
and others; as well as proficiency in the area of emergency preparedness under a wide scenario of possibilities.
There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency service agencies. Of this group, fewer than 100 centrals have achieved Five Diamond status.
Intrigued by this training offering from the CSAA, I decided to check it out and am in the process of undergoing the Central Station Operator Level One online course now. The training is administered by the CMOOR Group
. CMOOR principle Chris Moorhead spent some time on the phone with me and made sure I was ready to go.
Interested central station managers can check out the offerings and demo the course