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Where can you learn more about BYOD?

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Wednesday, January 2, 2013

Happy 2013! I’m back in the office after an extra long vacation, which involved no work and a lot of food, exercise and fun with my kiddos, husband and extended family. I hope you all had some time off as well.

Going through emails and pre-holiday to-dos, I came across some notes from the Imperial Capital Security Investor Conference from a panel discussion that took place at the very end of the conference about BYOD—that’s bring your own device. The panel featured government professionals talking about how they deal with the proliferation of mobile devices, where they’re useful and where they’re exceedingly dangerous.

One speaker said BYOD should stand for “Bring your own disaster.”

They discussed whether you secure at the device level or the app level? (The consensus was app.)

Another speaker said the only reasonable policy is “HYOD” which stands for employers saying, “here’s your own device.”

I’m looking forward to further discussions on this topic at TechSec 2013 (Feb. 5-6 in Fort Lauderdale, Fla.) One TechSec educational session, “To BYOD or not to BYOD,” will address this topic specifically.

Moderated by Brivo’s Charles Wheeler and featuring cybersecurity specialists, this session will examine the effect on the physical security industry, what should be included in a BYOD policy, how can BYOD comply with data protection and privacy requirements and particularly how it relates to security systems integrators and end users.

One more reason for you to come to TechSec 2013. Check out the program at http://www.techsecsol.com.

Stepping up school security after Newtown

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Wednesday, December 19, 2012

The outrage and debate in the wake of the Newtown massacre will inevitably bring change. It might not involve the federal action that many have demanded—a ban on assault weapons tops the list—but it is certain to include local initiatives that strengthen school security: improved access control, additional guard services, expanded video surveillance or a combination of the three.

Unfortunately, school shootings are a problem that security alone can’t address, involving complex issues that go well beyond simply installing metal detectors or better entry controls. A determined, well-armed assailant will still be able to kill despite the best intentions of public officials—that was proven in Newtown. Progress can be made to limit the scope of such tragedies, but to think we can eliminate them is naïve.

That being said, and with the horror of the Connecticut shootings still painfully fresh, it might come as a surprise to learn that the number of school homicides in the United States has dropped since the early 1990s. According to the National Center for Education Statistics, there were two years during that decade—1992 and 1997—when the school homicide toll among students ages 5-18 rose to 34. By 2010, that number had fallen to 17. The decline hasn’t been constant and one slain student is one too many, but it’s a decline nonetheless.

For many schools, the tipping point for action was the Columbine High massacre in 1999, which led to the widespread adoption of lockdown procedures and other safety protocols. That sense of urgency has faded, however, according to school security consultant Kenneth Trump, who told The Washington Post this week that “the conversation and the training that we have today [are] not at the same level of consistency and intensity.”

Physical security assets at the nation’s schools also have lagged. Michael Dorn, executive director of the nonprofit group Safe Havens International, told the Post that fewer than 10 percent of U.S. schools have strong access control with locked entryways, buzzers, protective glass and camera or intercom systems. That’s likely to change after Newtown, he said, as school districts feel pressure to upgrade security.

“There’s a shift from concern to panic, if you will, and you have parents doing something to improve safety,” Dorn said.

That presents an opportunity for security companies not only to benefit financially—the unspoken result whenever such tragedies occur—but also to strengthen the protection of children across the nation. Regardless of what happens at the federal level, local school districts are sure to come knocking.

Topic: 

Schools need to be armed … with mass notification!

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Wednesday, December 19, 2012

Shock. Grief. Outrage. Those are some of the feelings we’ve all experienced in the aftermath of the massacre of 20 children and six adults at Sandy Hook Elementary School in Newtown, Conn. Now I’d like to add “frustration” to the list.

That’s an emotion expressed by some fire installers who say they’re frustrated that school officials don’t realize how valuable an emergency communications system/mass notification system can be in situation like the one at Sandy Hook, where a young man gained entrance to the school and shot the students and staff. Adding a mass notification component to a fire system, particularly if the system already has speakers, typically is a pretty simple job. Yet many school officials are unaware such an important option exists, fire installers say.

Among those expressing frustration is Carter Rierson, president of Best Defense Security & Fire Protection, based in Waunakee, Wis. Here’s his very articulate summary of the situation:
 

Over the summer we installed several school fire alarm systems along with dozens of card readers and cameras for schools.  No schools, however, installed an emergency communications system here in Wisconsin.

Emergency Communications Systems … are the best tool to minimize the impact of what we saw last week.  Rather than luckily having heroically push an intercom to alert the building, ECS systems are designed to do EXACTLY that.  The industry as a whole is just beginning to learn about these systems. Unfortunately, the school administrators, and the engineers who design fire alarm systems for them, have no idea what these systems are, how they work, and how they should be implemented in buildings such as this.

Much has been written about the “first responders”, the police officers, EMT’s, etc. In reality they were NOT the first responders. The first responders were the heroic teachers and staff members who ALWAYS respond first in a case like this. Unlike the other “first responders” who are fully equipped, very little has been done to equip the true first responders for a situation like this. ECS is the first step as it decreases the amount of time required to notify the staff and students, compartmentalizes the buildings, and automates the dispatch of the “first responders”.

The word needs to get out.

 

I’ll be talking more to Carter and other fire companies about what the industry can do to make sure the word does get out about ECS/MNS! Stay posted.

 

Devcon's past mistakes, future promise at Imperial Capital's SIC

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Wednesday, December 19, 2012

It was a very full day at the Imperial Capital Security Investor Conference on December 13. Starting before 8 a.m. with John Mack’s “State of Security Finance/M&A Markets” and wrapping up at 5:30 with a very cool panel discussion on BYOD—a great discussion topic, which should be a cause for concern for integrators, manufacturers, and end users alike. We’ll have more on this topic at TechSec in Florida, Feb. 5&6, 2013. Check out this link.  

During the course of the day I heard some cybersecurity experts prognosticating about some frightening stuff and also  listened to presentations from 13 companies (there were 60 presenting throughout the day.) The sessions I saw ranging from systems integrators like Dakota Security to manufacturers like alarm.com and interesting start-ups like Quylar and Applied DNA Sciences.

The format is efficient. Session are 20 minutes and because the presentations are designed for investors, they are refreshingly free of long diatribes about how much more maniacly obsessed XYZ company is with customer service than ABC company.

Early in the day, at the Devcon presentation, Devcon’s chairman of the board, Christopher Munday, spoke frankly about the company’s challenges in the past couple of years—including an ill-fated branch expansion.

He confirmed that the company is actively seeking a buyer and has hired Imperial Capital to "review strategic alternatives." Munday shared several operating and financial metrics to support his assertion that the company is on strong footing.

In 2010 and 2011, Devcon hired many former Brink’s Home Security dealers and quickly opened up 50 branch offices around the country.

That move was a mistake, Munday said. “In 2010 and 2011 we tried to fast-track the company. That did not work,” he said.

Today, Devcon has gone back to its “core business.” Munday said it has spent the past eight months realigning costs and reassessing its regional structure.

Based in Hollywood, Fla., the company now has 11 branches, eight of which are in Florida. It has 136,000 customer sites, 547 employees and $4.3 million in RMR.

While Devcon and Utah-based Pinnacle Security are both owned by Golden Gate Capital, the two are “separate companies with separate debt facilities,” he said.

Devcon’s business mix is 46 percent residential, 35 percent commercial and 19 percent homeowner associations. Its attrition rate varies by division, but is 11 percent across the business.

While Pinnacle does door-to-door sales, Devcon’s residential sales require an average of “1.7 to 2.3 visits—it’s a slower, controlled sale,” Munday said. Those residential accounts typically have a $200 to $225 upfront investment from the customer.

Devcon has two central stations, one in Staten Island, N.Y., and one in Hollywood, Fla. While its branch offices do some commercial work, the bulk of its commercial business comes from two New York City-based businesses: Mutual Central Alarm Services, which does large commercial deals and has many high-end retail customers, and Stat-Land, which services mostly commercial customers in and around Staten Island.

Recent changes have not affected Devcon consumers, Munday said.

The past few years have included investments in “enhanced business intelligence systems.” Those technology investments and software systems could “support tremendous growth nationwide, should [a new owner] choose to do that,” he said.

“After the uncertainty, there is positive momentum at Devcon,” Munday said.

Topic: 

Diebold and Imperial Capital Conference

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Wednesday, December 12, 2012

I'm on my way to New York City, via Elmsford, N.Y. today. I'm heading to "upstate" New York for a visit to Diebold's NY office. When I interviewed Tony Byerly at ASIS, shortly after he took over as head of the security division at Diebold, he was telling me how impressed he was by Diebold in general and the NY operations center specifically.

So, I'll see it for myself this afternoon and will have a report tomorrow.

Later this afternoon I'll be heading into the city for the Imperial Capital investor conference. There's just a reception tonight; the action starts tomorrow. There are like 60 companies presenting 20-minute sessions to investors--or that's my understanding. I haven't been to this conference before. Sounds kind of like investor speed-dating.

New voices join alliance for video-verified alarms

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Wednesday, December 12, 2012

The Partnership for Priority Video Alarm Response has added four new voices to its campaign to increase arrests and reduce property losses through the use of video-verified alarms.

Joining the PPVAR’s board of directors are Jacqueline Grimm, vice president of security solutions for Diebold Inc.; Douglas Curtiss, president of Sonitrol New England; Jon Bolen, chief technology officer for Interface Security Systems; and Robert Baxter, president of Radius Security.

The new directors from the security industry will work with representatives from the National Sheriffs Association and the National Insurance Crime Bureau, an alliance of groups that would have seemed unlikely a few years ago.  

“We’re pleased to join PPVAR to promote priority response to video alarms that are verified by a certified central station,” Grimm said in a prepared statement from the partnership. “[Diebold has] offered alarm verification services for many years, and our focus on priority response, apprehension and risk reduction provides comprehensive threat protection. Also, by assisting law enforcement with a second-by-second situation analysis, we can help improve officer and customer safety while increasing criminal apprehension rates.”

Bolen, who was the chief product officer for Westec before it was recently acquired by Interface, is a 15-year veteran of video verification. He cited its benefits by breaking down the numbers.

“We have reduced and maintained our dispatch rate to less than 3 percent of events handled by our operators, meaning that over 97 percent of the alarms we receive are resolved without the costly, and often needless, intervention of authorities,” he said in the PPVAR statement. “We are pleased to join an organization promoting this kind of value.”

Curtiss of Sonitrol, which has a history working with police to make arrests through audio verification, echoed Bolen’s sentiments.

“Whether it is audio or video, the operator is a witness to a crime in progress,” he said. “From my perspective, the ‘V’ in PPVAR is ‘verification.’ We support his organization and its work to reduce false alarms and make more arrests.”

Canada gets a nod in the PPVAR with the addition of Baxter. He is president of Radius Security, a Greater Vancouver video monitoring central station.

“Alarm response in many cities in Canada has been degrading as budgets and police resources decline,” he said. “Video-verified alarms help us provide greater security for our customers and reduce false alarms for our law enforcement partners.”

A life saved—thanks to a monitored fire alarm

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Wednesday, December 12, 2012

It can be hard for fire installers to convince homeowners they need a monitored fire alarm instead of the inexpensive DIY smoke and fire detectors sold at hardware stores. But those detectors won’t be heard by a person away from home at work or on vacation—or if they’re in situations they never imagined. A Missouri woman got in such a situation recently—and a monitored fire alarm at her home saved her life, according to a story from the West Newsmagazine Network.

According to that publication’s Nov. 29 story, an 82-year-old Cottleville, Mo. woman who uses a wheelchair fell out of the chair while she was cooking and lay helpless on the floor, unable to get back up or reach her phone.

“The stove was on high and eventually burned what was in the pan. Smoke filled the home and activated the monitored alarm system. The alarm company alerted 911, who in turn called the fire department,” the story said.

“Without having the alarm system, we would have likely been dealing with a fatal fire,” said Capt. Scott Bumeter [of the Cottleville Fire Protection District], the story said.

The story added: “Fire departments do not actively promote monitored alarm systems in residential dwellings. However this incident serves as an example of the importance of a secondary means of communication and/or alerting for disabled residents, officials said.”

Maybe it’s time for fire departments to rethink their policy.

Calling all megapixel camera providers!

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Friday, December 7, 2012

Security Systems News is introducing a new monthly Product Spotlight section. Every month SSN will run brief descriptions and photos of products in given categories. The category for January is megapixel cameras.

If you carry this product and want to be included, please email the following information by Tuesday, December 11 to Cath Daggett at cdaggett@securitysystemsnews.com. This deadline is firm.

1.  Company name

2.  Company web site

3.  Product name

4.  Three bullet points that describe your product, each twelve words or less

5.  

Topic: 

Are you getting all you can out of your dispatchers?

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Wednesday, December 5, 2012

Picture the perfect world for a monitoring manager: Every dispatcher takes every call efficiently and professionally, with no need for motivation beyond a paycheck and the satisfaction of a job well done. There are no prizes, awards, back-patting or cajoling, saving you time, money and maybe even a bit of your hairline.

If your central station has a work force that rises to that level, congratulations. Chances are, though, that no matter how many self-motivators you have, you also have employees who are content to just do their time—punch in, punch out, repeat. Maybe the work they’re doing can be considered satisfactory, but that’s not going to cut it in an industry that is getting more competitive by the day.

So how do you get those staffers to take it up a notch to help themselves and your company? To answer that question, the CSAA has recruited Amy Becht and Michelle Lindus, central station managers for Vivint, to share their expertise in a Dec. 12 webinar titled “Measuring Performance for Excellence.”

The session will focus on what the CSAA calls “the nuanced art and science” of measuring and improving staff performance. That includes assessing objective and subjective customer call metrics, promoting professionalism among dispatchers, and implementing incentives. Becht and Lindus will highlight some of the best practices employed by Vivint, which was named 2012 Central Station of the Year by the CSAA.

Becht, honored as the CSAA’s Manager of the Year, oversees monitoring at Vivint’s central station in St. Paul, Minn. She talked about home security in SSN’s “How I Use My System” feature in the September 2012 issue. Lindus is manager of Vivint’s central station in Provo, Utah.

The webinar will run from 1 to 2 p.m. EST and is free for CSAA members. Click here to register or go to www.csaaintl.org.

Integrators' new role

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Wednesday, December 5, 2012

Did you see the new report out from IMS called "The Changing Role of the Security Systems Integrator"? Here's the link to the abstract.

At the root of the role change, IMS's Paul Bremner said, is the move to have all systems on the network. Yup. It's meant more IT integrators entering the market, skinnier margins for security integrators, and the absolute necessity for integrators to be comfortable dealing with networks.

IMS says that integrators who adapt to the new reality will reap the rewards of a market that they say will grow [worldwide] at an average of 10 percent to 2016.
This is something we've been writing about for the seven years I've been here: Integrators need to have network knowledge in-house, and they need to adapt their business models to a more service-based model .

To make up for the shrinking margins, IMS says that "design and consultancy services are likely to become a larger part of the typical integrators revenues. Such services include risk analysis, vulnerability assessment and cient security policy analysis."

Yet, according to several integrators I've spoken to recently, these are services that many integrators have either not charged for or have not charged enough for in the past. Here's a story about Koorsen Security where Skip Sampson talks about this issue. Stay tuned for a story this week about VTI Security where Thomas Asp president and CEO of VTI talks about the same issues.

Might be time to assess whether or not your company is charging enough [or at all!] for these valuable services.
 

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