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9-11 first responder: Mass notification 'might have made a difference that day'

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Friday, May 4, 2012

I just got back from an emergency management seminar in Burlington, Mass. sponsored by Notifier by Honeywell. The May 3 event opened with remarks from Thomas Von Essen, who was New York City’s fire commissioner at the time of the Sept. 11 terrorist attack on the World Trade Center, about the importance of mass notification/emergency communication systems.

Von Essen spoke for only about 10 minutes, but hearing from someone so involved in the experiences of that terrible day about how mass notification/ECS might have changed the outcome in some way really made his message hit home for me.

Von Essen said that after the first terrorist attack on the World Trade Center in 1993—when a truck bomb exploded below the North Tower—the emergency plan “was to keep everyone in one building if something happened to the other one.”

On Sept. 11, 2001, that plan proved fatal for some occupants of the South Tower, which was hit after the North Tower. Von Essen said that because of the plan—and the erroneous belief the South Tower was the safer place to be, even though it ended up collapsing first—when occupants of that tower reached the lobby, emergency responders sent them back up.

“Many people followed instructions. Those people were lost that day,” he said.

After 9-11, Von Essen said, “I saw a presentation on mass notification and emergency communication systems [which allow for a variety of real-time response plans based on a range of different emergency events], and I thought, ‘Wow, this is what might have made a difference that day.’”

The seminar was sixth of a series of eight such seminars being offered around the country, Peter Ebersold, Notifier’s director of marketing, told me. “It’s really an opportunity to get out and educate,” he said. The remaining two seminars are later this month, one in Walnut Creek, Calif. and one in Redmond, Wash.

The seminars, which are being taught by Jack Poole, a fire protection engineer and member of the NFPA 72 Technical Committee and which offer CPD credits, are drawing everyone from fire dealers to engineers to end users.

I got the chance to speak to some fire dealers attending.

Among those I met was Ara Beurekjian, president, Fire Command Systems of Peabody, Mass., which started in 2010 and has four employees.

One interesting project that his company is currently working on is a new Residence Inn by Marriott at Fenway Park in Boston, home of the Red Sox. He said that project involves the installation of a new Notifier smoke/CO detector with a sounder. The fact that the new product was available “was one of the factors that allowed us to provide a solution for them,” Beurekjian told me.

He said the advantages include the fact that it’s a single device, it’s fully intelligent and involves less wiring, so is easier to install and less costly for the end user.

I also spoke to Jim Yantosca Sr., founder of Northeast Integrated Systems of Malden, Mass., and his son, Jim Yantosca Jr. The company will have been in business 30 years this August and has between 15 to 22 employees.
Among the company’s clients are high rises and higher education campuses in Boston and the surrounding area.

They said mass notification is becoming an increasingly robust market in the area, and that a mass notification system can readily be added to an existing fire alarm system, even if it’s two decades old or so. Northeast made such upgrades at Gordon College in Wenham, Mass. and at Northeastern University in Boston, Jim Yantosca Jr. told me. “We had them up to a situation where they could use mass notification within days.”

I also talked to Jack Welch of Wel-Design Alarm Systems of Wilbraham, Mass., a company founded by his father in 1978 that now has about 18 employees. The company, whose biggest verticals are education, prisons and hospitals, also opened an office in Rhode Island last year, he said.

He said one trend he’s noticed in fire right now is that a lot of public projects that were put on hold during the recession now suddenly have the green light. “The public sector in the fire world” is where there’s a lot of business right now, Welch said.

Fire alarm dealer left a great installation legacy

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Wednesday, May 2, 2012

We all like to think that by the time we exit this world, we’ll have accomplished something great that we’ll be remembered by. But let’s face it, most of us are not going to make it into a Who’s Who or rate a Wikipedia page for what we’ve done in life. That’s why I found this tribute to fire dealer Larry Esch, who died last summer, so touching. It’s a good reminder of what really counts in life: getting the little things right—in this case, fire panel by fire panel.

Carter Rierson, president of Best Defense Security & Fire Protection of Waunakee, Wis., wrote the tribute and sent it to Security Systems News. He writes beautifully of a person who set a standard for quality when it came to life safety. Here’s what Carter had to say:
 

I am writing this letter to recognize an industry professional who went above and beyond to make our industry better. Larry Esch was the owner of World Security of Harvard, Ill., an NFPA 72 Code Committee member, and an industry veteran for nearly 40 years. Larry passed away last summer.

I met Larry through our fire alarm manufacturer’s dealer conventions where he instructed other dealers on the importance of setting a quality standard in their alarm installations.

In these sessions, Larry showed photos of poor, improper, and non-compliant installation examples, citing the codes and illustrating why the examples did not comply with the codes. He then continued on to show examples of very clean, professional code-compliant systems installed by his company. He noted the difference and educated the class on how his company had completed these installations.

Larry emphasized that he was not telling anybody in the class “how” to install an alarm, simply that it was important that EVERY fire alarm installing company set a standard on how they want their systems installed. He stressed that without setting a standard and ensuring the technicians installing the system follow that standard, quality cannot be guaranteed.

Shortly after his passing I received a call to service a fire alarm installed by Larry’s company.  I am a NICET level IV alarm professional with 21 years experience servicing thousands of fire panels, installed by multiple different companies, and this alarm was the cleanest, most organized, easiest to service installation I had EVER seen!

Words simply cannot describe how neatly every wire was terminated and labeled.  The installation was EXACTLY as he had shown in his training class. Although it was the very first time I had stepped foot on the job, his installation was so clean and easy to follow that I was easily able to service the system. I took photos of the panels and use them to illustrate proper panel wiring when training my technicians.  We use this as OUR quality standard!

Not only did Larry always make himself available to other alarm dealers with questions, he made the effort to make us all better at what we do. He always stressed, “Set a standard,” and lived by that standard himself.

Larry taught an important lesson and set a standard we can all learn from.  Our industry needs more Larrys!  He made a difference.

 

New partnership links alarm industry, police, insurers

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Wednesday, May 2, 2012

What may have seemed like a pipe dream to many a few years ago—getting the alarm industry, the law enforcement community and the insurance industry on the same page—is now reality with the Partnership for Priority Video Alarm Response.

The new public/private partnership brings together all of the stakeholders in property crime to reduce losses and increase arrests through the use of video intrusion alarms. Among the participants are the National Sheriffs Association and the National Insurance Crime Bureau, with Don Young of Protection 1 and Steve Walker of Stanley Convergent Security Solutions representing the alarm industry on the PPVAR board.

"We are beginning to have credible data with encouraging results of arrest rates hundreds of times what is found with traditional alarms," said Keith Jentoft, coordinator for the partnership and president of RSI Video Technologies. "We have been working with many alarm companies, law enforcement and PSAPs, as well as insurers who ultimately pay the bill for property crime. This partnership will help gather real-world examples of what is working best for all the stakeholders."

Jentoft said large third-party monitoring companies have also gotten on board, including CMS, UCC and Rapid Response. On the law enforcement side, the Los Angeles Sheriffs Department—the second-largest police organization in the country—has joined and has designated a representative.

"If you ask people, nobody has ever heard of an organization that has brought together all of the stakeholders, so we're pretty excited about it," Jentoft said.

I'll have more soon on the partnership in the online and print editions of SSN.

Guard/security installation company acquires guard-tracking technology

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Wednesday, May 2, 2012

Yesterday Universal Protection, a $500 million guard company that also does security installation, acquired Heritage Security Services of San Diego. It also acquired a guard-tracking technology its CEO says is "game changing."

The deal brings 1,200 guards, but more interesting, it also brings with it a “proprietary and patented guard-tracking technology.” This is what really drew Universal into the deal, Steve Jones, co-CEO and COO of Universal Services of America, the parent company of Universal Protection, told me today.

He said that Heritage spent $6 million over the past five years developing this technology. Jones said Universal plans to introduce this technology in all of its locations

“Basically each officer carries a device and we can … put a geofence around the account. So we can tell where the guards are. [We know] if they go outside the fence, if they’re not doing what they’re supposed to be doing, if they haven’t completed a task they’re supposed to do,” Jones explained. “We can take a customer account and show the customer point-by-point, minute-by-minute, where an officer was,” he said.

“And we get an alert if the officer fails to do something.”
 Jones said Universal will use the technology across its footprint “as a differentiator” initially, but there has been discussion of possibly “licensing it to guard companies who are in markets we are not in.”

The acquisition of Heritage makes Universal the dominant player in San Diego, LA and Orange County, he said. “From a Southern California standpoint, Universal has a commanding marketshare.”

In March, I wrote a story about Universal Protection in which Jones told me that Universal wants to have security installation capabilities (which are currently concentrated in California and the Carolinas) in every market where it has guards.

The company acquired SFI, and integration business last fall.   Jones said the company plans to complete another acquisition, which may include a security integration component, by the end of the summer.

“Stay tuned,” he said.

ADT adds another to management lineup

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Tuesday, May 1, 2012

More post-split news from ADT: It recently made another management lineup announcement about a new chief marketing officer, Tony Wells. Wells doesn't have a security background—his previous experience has been at companies as diverse as 24 Hour Fitness and Nissan—but is skilled at marketing and communications, according to a news release. This latest ADT announcement follows on the heels of management changes it announced just three weeks ago.

Here’s more from the April 27 announcement, as reported by PRNewswire:

SCHAFFHAUSEN, Switzerland—Tyco International Ltd. today announced that Tony Wells will assume the role of chief marketing and customer officer of The ADT Corporation, to be created upon separation from Tyco later this year.

"Tony's hiring is another example of our commitment to bringing top-tier talent to our management team as ADT prepares to become an independent public company," said Naren Gursahaney, current president of Tyco's ADT North American residential and small business security segment and future chief executive officer of The ADT Corporation.  "Tony brings best-in-class marketing and digital expertise, strong customer engagement insight and a deep understanding of ADT's subscription-based business model. I am confident he will play an integral role in further enhancing our brand and driving our strategies for growth."

Mr. Wells, 47, joins ADT from 24 Hour Fitness, where he served as executive vice president and chief marketing officer since 2007. At 24 Hour Fitness, he was responsible for marketing communications, public relations, oversight of 24hourfitness.com, member services and retail products/services.  Previously, Mr. Wells served as vice president, client services for VISA USA, Inc., where he was directly responsible for global relationship management for HSBC and USAA Banks.  Wells joined VISA USA as vice president, partnership marketing, where he oversaw daily operations and management of Visa's sponsorship, event and alliance efforts. Mr. Wells also held a variety of marketing positions at other major brands, including General Motors R*Works, Mills Corporation, and Nissan North America, Inc.  A former Marine infantry officer, Mr. Wells received a B.S. degree from the United States Naval Academy and a management certificate from Johns Hopkins University.

Don Boerema, who had been serving as ADT's chief marketing officer, has assumed the new role of chief corporate development officer. In this role, Mr. Boerema will be responsible for corporate strategy, market development, business development, mergers and acquisitions and new business units.

Upon separation from Tyco International Ltd., The ADT Corporation will be a leading provider of electronic security, interactive automation and related monitoring services for residences and small businesses in North America. … Headquartered in Boca Raton, Florida, ADT employs 16,000 people at nearly 200 locations.

Brivo's got a new deal for dealers

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Wednesday, April 25, 2012

In a video I posted on our site today, an interview with Tyco Integrated Security CTO Jay Hauhn  from ISC West, one of the topics we talked about is  the security industy’s journey to the cloud.

We’re not there yet with hosted video, he said, but the one product area where the industry is most comfortable in the cloud is access control.

And, Brivo Systems is certainly one of the leaders in this arena. Brivo CEO Steve Van Till wrote a guest commentary for us about the cloud confusion he saw on display at ISCWest. Check that out here.

But more on Brivo, I spoke yesterday to Lee Odess, Brivo’s director of sales operations, about the company’s new dealer program that it launched at ISC West. The company has existing dealers, of course, (about 300) but this is Brivo’s first formal dealer program.  

“The main thing is that it’s a partnership. We’re not dictating or demanding,” Odess said. “We’ll reward dealers based on commitment … and there’s a real focus on market development,” he added.

For committed dealers, Brivo will help “from a monetary side, to execution and support … or in other strategic ways,” Odess said. For example, if a dealers “wants to go after the retrofit and remodel remarket, we’ll work with you to put a program together.”

It’s a three-level program: Silver, Gold and Brivo Blue. Brivo Blue dealers “are the most committed”, Silver dealers are likely new dealers, and Gold dealers “work with us but there are certain things they don’t do on the commitment side,” Odess said.

Odess listed eight benefits for Brivo Blue dealers:+
1.    Market Development Funds—which will be based on last year’s sales.
2.    Lead Sharing—“When we get contacted by end users, we’ll connect them with our most committed dealers.
3.    Dealer Council. “It’s a place for idea sharing and a forum for beta testing and showcasing our tools.” It’ll be a platform for feedback, positive and negative, he said
4.    Online web service, which is co-branded with the dealer’s name.
5.    A&E Specification include dealer training and certification levels.
6.    Search Engine Optimization—“We’ll help dealers position themselves better in the market.”
7.    Internal extranet “it’s like the forum, but it’s an online feature”
8.    Award program that’s based upon how closely the dealer works with Brivo instead of just “how much you purchase."

Getting home security from the cable guy: drawbacks along with benefits

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Wednesday, April 25, 2012

We’ve written a lot here at Security Systems News about more and more telecoms and cable companies getting into the security market. And now mainstream media is taking note. For example MSN Money had a recent post from its SmartMoney partner site, titled “Home security—from the cable guy.”

I read the post, thinking it would simply extol the convenience of bundling security with your cable. But it was actually a balanced piece that included the argument from professional security companies that the service they offer is safer. In fact, the subtitle of the piece was: “More cable TV companies are offering home-monitoring systems in their markets. Know the drawbacks before you sign.”

Here’s what the April 20 post had to say to consumers:
 

The same company that provides your home phone, Internet and television services now wants to offer some protection.

A growing number of telecom providers have added home security to their lineup of services. Their interactive systems use sensors and cameras to monitor the property, while apps let users check in remotely and receive alerts about trouble.

Comcast has expanded its Xfinity Home system to 65 percent of its markets since the 2010 pilot. In October, Verizon introduced Home Monitoring and Control in 12 states and Washington, D.C. Time Warner Cable launched IntelligentHome in markets including Los Angeles, Hawaii and upstate New York last summer. Cox Communications and AT&T are separately in the process of rolling out similar programs.

For the companies, the services are a way to "improve their revenue per user" by tapping into the $8 billion home security market, says Tom Kerber, research director for home controls and energy at Parks Associates, a research firm. Telecoms are worried about slowing broadband growth – 62 percent of households already have it, according to PewResearch –  as well as the rise in landline cord-cutting, he says.

CTIA-The Wireless Association reports that roughly a third of households are wireless only, up from 11 percent in 2006. It helps that smart-home technology has also become cheaper and more widespread in recent years, as consumers get used to using their smartphones to control the thermostat or sync with the car's entertainment system.

These companies say their smart-security set-ups let consumers have more interaction with their home than simply arming an alarm when they leave home and disarming it when they get back. Window and door sensors and cameras interact with apps and a control panel, letting customers set rules about when the system reacts, and how.

For example, "when doors open, the system takes a video of whatever made that door open, and I get an alert on my phone," says Mitch Bowling, a senior vice president for Comcast Cable.

Users can also set alerts for things that don't happen, such as if the front door doesn't open by 3:30 p.m. when the kids should be home from school. As an added benefit, most systems can tie in technology to control home appliances such as the thermostat, lights and door locks from afar. So you could set the system to turn on the light when that front door opens, or turn on the air conditioning when you're on your way home from work, says Ann Shaub, director of product management for Verizon.

Cheaper -- but is it better?

The services are typically cheaper than going through a dedicated security firm -- $10 to $40 per month instead of $30 to $75. But experts warn that consumers are likely getting less protection. More elaborate home security systems can monitor for threats as diverse as carbon monoxide and rising water levels that smart systems can't detect.

In addition, some telecoms' monitoring services only alert solely to you, without relaying an alarm in a central monitoring station that would call the police or fire department, says James Orvis, a past executive vice president of the Electronic Security Association and owner of Security Solutions in Norwalk, Conn. Miss the text that the door sensor tripped, and the police may not arrive in time to catch the burglar.

It's also added risk if you're at home during a fire, break-in or other emergency where calling for help yourself isn't easy or safe, he says.

On the other hand, alerts that go only to you limits the number of false alarms, which some police departments add a fine for responding to, Orvis says. Verizon's Shaub says Home Monitoring and Control, which doesn't use a central monitoring station, still provides peace of mind and keeps consumers in tune with what's going on in the house. At the very least, it's a way homeowners can keep tabs on their kids and pets.

Shoppers should also be careful to dig into package details to determine the full cost before signing up, says Chris McGoey, a Los Angeles-based security consultant. Telecom companies' $70 to $500 one-time equipment charge is typically for a basic kit with a monitoring station and a few sensors; consumers with a large house will need to buy extra equipment for thorough coverage. So will those who want remote control over more home devices.

Services may also charge extra for connectivity to a cellular network so alarms will sound even if the power goes out. "By the time you get the system that you really want, it costs you a heck of a lot more than the promotional offer," he says.

Consumers may have little recourse to change their mind, either: Some offers require a two-year service contract.

 

Pinnacle settles Missouri AG complaint

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Monday, April 23, 2012

Pinnacle Security, an Orem, Utah-based summer-sales-model company, has reached a $76,000 settlement with the state of Missouri over a complaint filed last year regarding alleged deceptive sales practices from a few years back. As part of the consent agreement, Pinnacle has promised to monitor its door-to-door sales reps more closely, according to a recent news release from Missouri Attorney General Chris Koster.

I asked Pinnacle about the settlement, which the AG announced April 20 and here’s what the company had to say:

Pinnacle Security is very pleased that it has resolved the Missouri Attorney General's lawsuit to the parties' mutual satisfaction.  Over the last several months, Pinnacle worked cooperatively with the AG's office to address issues related to customer complaints regarding certain alleged sales practices that occurred primarily during the 2008 and 2009 summer sales seasons.
 
Since 2010, Pinnacle has implemented industry-leading compliance initiatives to help ensure that Pinnacle's customers are treated honestly and fairly.  As part of its agreement with the Attorney General's office, Pinnacle will continue to ensure that its Missouri customers receive superior customer care and service.  Pinnacle looks forward to continuing its relationship with the State and to protecting the security of Missouri's citizens.

Pinnacle, which sells nationwide and in Canada, said when the company settled a complaint with the Florida attorney general earlier this year that the company had some issues in past years with “rogue” door-knocking sales staff.  However, in 2010, Pinnacle made a company cultural shift to emphasize a code of ethics for employees and the implementation of new ways to monitor their behavior and enforce the code.

Here’s more from the AG’ release announcing the agreement:

Under the settlement, Pinnacle will provide $46,000 in refunds to customers in Missouri who were misled about Pinnacle’s relationship with other security companies, the cost of its services, or its cancelation policy. Pinnacle will also pay $12,500 to the Missouri Merchandising Practices Revolving Fund and $17,500 in civil penalties to the state.

Additionally, Pinnacle must reform its sales practices to ensure consumers understand the important terms of the contract before purchasing, including the company with which they are contracting, the monthly price for the service, the total duration of the contract, and any restrictions on cancelation. The settlement, embodied in a consent judgment filed today in St. Louis County Circuit Court, also obligates Pinnacle to monitor its sales representatives who conduct door-to-door sales more closely. ...

The settlement resolves a lawsuit filed in May 2011, in which the Attorney General’s Office alleged that Pinnacle induced consumers to purchase by misrepresenting that they were associated with the consumer’s current alarm company and that the consumer would receive free services when the services were not free. The suit also alleged that consumers were told they could cancel at any time when in fact consumers had to pay for the entire 39-month contract if they did not cancel within three days.

In addition to the $46,000 in restitution, Pinnacle will also pay refunds to any consumer who files a new complaint within the next four months and provides documentation showing they were induced to enter a contract with the defendant using unfair or deceptive practices.

 

Protect your customers from 'flood season'

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Friday, April 20, 2012

OK, up until now we’ve had kind of a drought this spring here in Maine, but normally this time of year is known as “mud season,” because of how wet the combination of melting snow and spring rain can make the ground. And lots of rain is in the forecast for the coming week, which is why a recent post about protecting homes from "flood season" on Honeywell’s The Security Channel Blog caught my eye.

Jason Lutz, district sales manager, Honeywell Security & Communications, wrote a piece titled, “Water Damage Prevention Is as Important as Security.” He said there’s a big market out there for water detection and flood protection that savvy security dealers should be taking advantage of. And the timing couldn't be better than right now.

Here’s more from his April 4 post:
 

Spring is flood season. Are you talking to your customers about the damages floods can cause?

Since 1929, Alarm Device Manufacturing Company (ADEMCO) and Honeywell Security have designed and manufactured products that make our world safer and more secure.  While we typically focus on perimeter and fire protection, I’ve found there is a huge untapped market for water detection and flood prevention.

Recently, a rental property of mine became a victim of a water leak that caused more than $4,000 in damage. I decided to investigate water damage claims and other insurances statistics. According to the National Flood Insurance Program, the average annual U.S. flood losses from 2001-2010 were more than $2.7 billion. Our research suggests there are about 22 million residential systems installed in the U.S.; how many of those systems include water detection?

Water detection is a great add-on to new and existing security systems and it’s as easy as making homeowners aware of the potential hazard of water damage and how easily they can reduce their risk. Many claims adjusters will tell you, if the homeowner had only known sooner, they could have shut off the water and deployed water drying systems thereby reducing the damage to the home.

To meet this need, Honeywell Security offers low-cost 5821 and 470-12 wireless water sensors that can be monitored through the central station or through Honeywell Total Connect event notification. They’re easy to install and multiple units can be installed throughout the home. Honeywell suggests installing these devices behind the dishwasher, refrigerator, and washing machines. Other great locations include around HVAC drip pans and near hot water tanks.

Recently Honeywell created the video below to demonstrate to homeowners how a variety of sensors, including flood detection, can keep them informed about what’s going on at home when they’re not there. It’s a perfect way to begin the conversation with your customers. And to help them realize how much a flood can cost, use the powerful interactive tool on the Flood Smart website that dramatically calculates the costs by the flood level. Check it out here.

And to bring the message to an even larger group, talk with your insurance partners.  When you’re out speaking with agents about security and life safety protection, start the discussion about water and flood detection and how a referral program can really benefit them.  Many insurance agents receive a portion of their compensation based on Loss Ratio Bonuses.  If we can help them reduce their homeowners’ risk and lower claim amounts, everyone wins.

Are you promoting your security solution this flood season? Let us know.

 

No. 1 ADT dealer: Doing good is good for business

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Wednesday, April 18, 2012

David Lindsey, the founder of Indianapolis-based Defender Direct, the nation’s No. 1 ADT dealer, recently stepped down from his position as CEO to focus on philanthropic mission work and encourage other companies to do the same. He said that will not only help companies do good—but it will do good for their business by increasing things like company dynamics and productivity.

Lindsey is one of the founders of Companies With A Mission, which its web site describes as “a movement dedicated to helping business leaders create opportunities for employees and their families to reap the rewards of service.”

At Defender, which he founded in 1998, Lindsey has had a more informal focus on mission work. Over the past five years, he said, Defender has sent several thousand people down to Mexico to help build 125 homes for the needy there.

Now Lindsey is formally devoting himself to philanthropy as Defender’s chief missions officer. “I look at much of what I’m doing as still an extension of the Defender story,” he told me. “We’ve always been a giving and a missional company and I’m trying to just continue to focus on that piece right now.”

He called Companies With A Mission a “ministry” and said, “We’re taking a lot of things that have been a blessing and powerful for our company and sharing them with other companies …right now our main focus is on U.S. companies [and some Canadian as well], but we do see it as a worldwide effort.”

One plan, he said, is to take as many as 100 business leaders and their families on mission trips to Mexico or the Dominican Republic by the end of the year, “so they can have a mission experience.”

A second objective, he said, is a “service challenge” the ministry is extending to companies. One challenge is in Indianapolis and another will be in New Orleans this fall, he said.

Companies are challenged to put teams together to go out and do community service work at nonprofits, then submit short videos of their work and answer three questions on the ministry’s web site to win prize money for their favorite charities.

In Indianapolis, Lindsey said he expects as many as 100 teams to compete for $100,000 in prize money.

Obviously the charities benefit, but how does that help the businesses?

Lindsey said he knows philanthropy helps companies because Defender tested the service challenge among its own employees before taking it citywide.

“It was a huge success,” he told me. “We worried that during the time we had everyone out doing projects, we’d have our sales go down but actually we’ve had six record months since we started the contest, the two months that we were in the contest, and then the four after.”

He added: “What we attribute that to is we just changed the water cooler conversion at our office. Everybody was buzzing and talking about their service project” [and what other teams were doing] … There’s nothing like the workplace going out and serving together—what that does for the work dynamic is really almost unbelievable.”

He said about half Defender’s teams are continuing to do community service on a regular basis. “It just brings a life and a spirit into our company that’s making a difference, and we want to share that with more companies and help them see that increased productivity, as well as the retention, recruiting and loyalty … that has been enhanced by this,” Lindsey said.

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