DICE wants to know: Should we let current PBX & telecommunications SOP roll?

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11/13/2009
I'm really starting to dig my LinkedIn blasts. Got one from DICE vis-a-vis the CSAA group on LinkedIn. They're asking about standards. SSN is no stranger to standards discussions, and it couldn't hurt to check out DICE's discussion and offer some feedback. Here's the pitch from DICE:
Should standards be developed to promote hot-redundant phone switches and failover to a DR center? As new soft switches or software-run switches are deployed in more and more centers, a new area of failure points in the central station develops. Should there be a standard to promote and enforce the failover and redundancy specifications of PBXes and telecommunications equipment to ensure proper testing and performance? Furthermore, should alarm companies be required to have redundancy within the alarm center regarding such items as phone switches, multi-path IP and Telco signaling? Also, what standards do you feel should be enforced when routing your entire Telco infrastructure to a DR center?
In my opinion, anything that assures accepted practices are followed, fights errors, and more regularly ensures quality is a good thing. Rock on DICE.

Comments

DICE's suggestion is positive, but asking if there should be standards enforced on IP networks as we approach the end of 2009 brings two words to mind: Horse and Bolted !

DICE should know as well as anyone that a good few monitoring centers already have very robust, redundant networks in place and that many, many more are likely to roll out networks in the next year or two. By the time standards are discussed, proposed, written, rediscussed and reproposed, I would guess the majority of Central Stations throughout North America will already have redundant networks in place.

We provide IP Solutions to Monitoring Centers and we have found that even the smallest facilities will not contemplate providing IP Solutions without proper redundancy.

The standards in Europe are 4 years and counting and many in the industry have taken matters into their own hands for fear they will never arrive. The standards in Australia/NZ were a shambles and are being rewritten. I am all for the standards in North America, but please don't leave it any longer as the IP train left the station quite some time ago.

Hey Steve,

Thanks for the input. I agree that standards are needed and sooner, rather than later. The problem is how to stay ahead of the curve.

There were two people who joined in the original DICE discussion at the LinkedIn CSAA group. David Crawford, owner of Communication Service Solutions said, "I think the initial investigation should be with the quality, reliability, robustness and efficiency of the PBX units being used or promoted today."

Mace CSSS director of central station operations Morgan Hertel felt there was no need to recreate the wheel. "This would need to be added to either UL 827 or UL 1981 as part of the redundancy models," Hertel said. "Much of this already in principal is there it just needs to be fleshed out and explained."

It's good to see the industry engaging in discussions on these issues.