Seriously, whoever’s still targeting little old ladies and using deception to switch their monitoring contracts on them–knock it

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06/10/2010

So anyone who follows my blog or has followed our polls and stories lately here at SSN knows that I’ve done some writing about resi security’s perception in mainstream media.

I came across another story today about an end user who claims to have not understood that when she upgraded her equipment for free she’d be changing monitoring companies from ADT to Florida-based Security Networks. I’ve written about Security Networks before… They seem like capable enough guys. She claims she was lied to, the integrator who updated her equipment did some damage control in a comment posted at the bottom of the story, which is good. The story makes it clear that the woman was taken care of and switched back to ADT since that’s what she wanted. However, the fact remains that another commenter, going by the handle KnoxResident, on the story claims in a broad generalization that security companies scam people.

This is a common scam ran [sic] by security companies. They specialize in targeting the elderly. They convince the homeowner its time to ‘upgrade’ their old system free of charge without specifically mentioning they would be switching monitoring services. There are almost as many crooks in the security industry as their [sic] are in the banking industry.

Cripes! No one wants to be compared to the banking industry! Seriously, whoever is still out there lying to the elderly and stealing accounts, cut it out. It kinda ruins everything for everyone… Take a look at ESA’s code of ethics, please. And by the way, I’m not saying that the integrator in the abovelinked story DID, in fact do anything unscrupulous. Probably something to do with the ADT/Broadview deal. Or perhaps with ADT’s recent lawsuit against Security Networks and subsequent dropping of said suit…

Comments

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<p class="comment_author">June 17th, 2010 at 12:48 pm</p>
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<p>Don&rsquo;t waste your breath Dan. These guys don&rsquo;t care what&rsquo;s good or bad for the industry, they just want their Dollars - whatever it takes.</p>
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<p class="comment_author">June 14th, 2010 at 1:27 pm</p>
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<p>Hey Forest,</p>
<p>Thanks for the comment. My point in this case is that the types of sales practices described in the linked story tend to leave a bad taste in the end users&rsquo; mouths (See my earlier blogs <a linkindex="48" href="../../../../../../../blogsm/?p=2561" rel="nofollow">here</a>, <a linkindex="49" href="../../../../../../../blogsm/?p=2567" rel="nofollow">here</a>, <a linkindex="50" href="../../../../../../../blogsm/?p=2578" rel="nofollow">here</a>, and <a linkindex="51" href="../../../../../../../blogsm/?p=2628" rel="nofollow">here</a>), and that&ndash;in the long run, which is, I feel, what most intelligent business owners are concerned about&ndash;is bad for the industry overall since people by their nature generalize (&rdquo;security companies lie to you&rdquo;)&hellip; everybody does it (See, there I go&hellip;).</p>
<p>What you call aggressive, I think most are calling dishonest. That is just my opinion.</p>
<p>Again, thank you for reading and for the comment. I love hearing from readers.</p>
<p>Dan</p>
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