One alarm co. is out $2.5 million. Could you be next?
I came across this story in my Google Alerts back before ESX (during which time I was too busy to think much about it), and came across it again today in Ken Kirschenbaum’s email newsletter. Seeing it referenced again today got the story going through my mind once again.
Seems the integrator in question, Vanwell Electronics, was made aware by monitoring company, Criticom Monitoring Services, of a dysfunctional panic button tied into the security system a number of weeks and numerous times before the incident occurred. An employee, Kimberly Grajales, at the premises–a hotel–was attacked and injured. She pushed the panic button expecting help to arrive. None ever did. She’s now $2.5 million richer. CMS–who was not responsible for equipment upkeep and did not receive a signal–was dropped from her lawsuit.
I like the way Ken wraps up his coverage of the lawsuit:
remember you are in the life / safety protection business, so conduct yourself and your business with that in mind.
I mean, the panic button is a pretty important piece of the overall solution, especially in a business setting like a hotel where staff are required to be present and potentially exposed to risk and loss 24/7/365 (the story in NJ.com says the employee’s finger was almost bitten off… yuck.) If you, as the installer/maintenance contact can’t keep that particular, essential piece functioning, perhaps you deserve to fail to the tune of multi-millions.