SSN News Poll May 2013

SecureWatch 24, a New York-based security provider that specializes in property surveillance and facilities management, entered the residential market this fall with what it called "a game-changer": no long-term monitoring contracts, with customers owning their equipment and paying up front to cover installation costs. SW24 says today's customers want the flexibility month-to-month contracts afford. Do you think the industry should make the same switch?

Does your company offer month-to-month contracts? *

Yes. Customers want that freedom.

No, long-term contracts have a proven track record dating back two decades or more.

We're thinking about it.

Do you agree with SW24 that customers won't mind paying more up front if they get good service? *

Yes. Service is the key to keeping customers.

No. Your average customer will balk at a large initial investment.

Not sure.

What are the potential obstacles to month-to-month contracts? *

They're really designed for DIY customers, not my regular customers.

It's too risky an economic model. My lender would never go for it.

I don't see a downside. My company can profit right away instead of months later.

Please elaborate on your answers and leave your name and contact information for follow-up.

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SSN News Poll May 2013

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SSN News Poll May 2013