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ISC West 2018

Planning underway for ISC West 2018

Wednesday, March 7, 2018

Just over a month from now the Security Systems News team will be making our way to Las Vegas for this year’s ISC West Conference. That means that planning has certainly begun for exhibit floor visits and other commitments at the show.

My primary focus in the security space is the world of alarm monitoring. So, if you are a monitoring center, or are related to that side of the industry, and would like to meet up at the show, feel free to email me at It would be great if you’d also tell me a bit about what your company is planning for the show this year.

Though, I’m interested in many other areas of security as well. If you don’t fit in the above category, feel free to email me just the same. Be sure to include an overview of your company and what you'll be discussing at the show.

We've also got this month's SSN News Poll asking about companies' plans for the show. Are you planning to attend ISC West 2018? ISC West hosts several expos during the show—which interests you? How many people is your company sending to the show? Feel free to share your thoughts here

Whether we've spoken at each ISC West since my first in 2015, or if we haven't yet met, I hope to see you in Las Vegas come mid-April.

PSA to host education track during ISC West

Wednesday, February 14, 2018

PSA, one of the world’s largest systems integrator cooperatives, announced it will host an education track with sessions and a workshop during ISC West in Las Vegas, Nev., April 10-12, 2018. The PSA education track will be held exclusively on Tuesday, April 10.

Members of PSA Committees, PSA executive leadership team, and other industry experts will lead the six sessions that are included in the PSA Track. Focus areas include leadership, sales, cybersecurity, marketing, RMR, and project management.

PSA President and CEO Bill Bozeman told Security Systems News that the education at ISC West and the new cybersecurity show that PSA recently launched with the Security Industry Association (SIA) and ISC Security Events (Reed Exhibitions, the global tradeshow company), are good examples of everyone coming together for the greater good of the industry.

“It really isn’t self-serving,” said Bozeman. “If you want to do something for the whole industry, you can’t just do it with PSA, so the three of us partnering together can really make a difference, and I am really excited about this partnership.”

Bozeman is also excited about the exclusive education track being offered during ISC West, which will include:

Essential Leadership Skills for the Emerging Leader
April 10, 2018, 9:00am - 10:00am
Organizations are facing complicated organizational challenges that demand the hasty development of new and agile leaders. Emerging leaders must swiftly learn and implement fundamental management skills, develop an extensive strategic perspective, and take their leadership skills to the next level. Attendees will discover key behaviors and essential skills needed in today’s marketplace for the up-and-coming leaders of tomorrow.
Presenters: Paul Boucherle, Matterhorn Consulting; Sharon Shaw, Tech Systems; Scott Ranger, Paladin Technologies; Jerrod Johnson, PetSmart

Leading Conflict: Using Conflict to Foster Leadership
April 10, 2018, 10:15 am – 11:15 am
All organizations encounter conflict, however perceptive leaders will use conflict to propel an organization rather than disrupt. The leader’s role in handling conflict is knowing why people disagree, having a process to resolve the conflicts and knowing when to intervene. This panel discussion will provide attendees strategies to utilize conflict to propel the organization forward. These strategies will help attendees create high-performing, successful teams and develop leaders throughout the organization.
Presenters: Paul Cronin, Cronin Corp.; Nigel Waterton, Aronson Security Group; Christine Lanning, Integrated Security Technologies; Ric McCullough, PSA

The Art of Client Loyalty - How to Build, Earn, and Retain Loyal Customers
April 10, 2018, 11:30 am – 12:30 pm
How likely are your clients to do repeat business with you? Loyal clients are your most valuable customers and happy customers spend more money and more often. A happy customer is someone that will bring their business back again and again, and cut down on your own efforts to attract new business since they are usually willing to refer others to you. In this session, attendees will examine how to create customer loyalty, how to determine the wants and needs of customers, and how to deal with difficult customers.
Presenters: Tim Brooks, PSA; Christine Lanning, Integrated Security Technologies; Bruce Pontier, Security Consultant; Jerrod Johnson, PetSmart

Cybersecurity Tier Zero - A Guide to the First Steps of Cyber Hardening
April 10, 2018, 1:30 pm – 2:30 pm
Let’s face it- there are a lot of excuses when it comes to implementing cybersecurity controls into your business. It’s too difficult, too time consuming, and too expensive. The only certainty is that it’s too risky to NOT do it.  This presentation will introduce you to PSA’s Cybersecurity Tier Zero Playbook. This playbook and resource guide will provide you with the simple and effective steps, questions, answers, and resources to begin the implementation of your own cyber plan.
Presenters: Bill Bozeman, PSA; Andrew Lanning, Integrated Security Technologies; Paul Schmick, Alliance Security; Darnell Washington, SecureXperts

Building Managed Service Into Your Business - Benefits to You and the Customer
April 10, 2018, 2:45 pm – 3:45 pm
With hardware and software sales increasingly commoditized, the motivation for building managed services into your business has never been greater. Listen to industry experts discuss best practices for creating a managed service program. What are the important steps in building true recurring monthly revenue into your business? What is the value to your business and your customer? Join this panel while they discuss some decisions companies need to closely consider that could mean the difference between success and failure in building managed services into your business.
Presenters: Chris Peterson, Vector Firm

The Key to Executing Business Strategy
April 10, 2018, 4:00 pm –5:00 pm
People are more productive when they clearly understand their individual and team roles within a business strategy process. Ambiguity in role clarity around a defined process often occurs when a person’s “talents” begin to morph their role and responsibilities. This can typically occur during the hiring or promotion process. Derailed hires can impact your organization, culture and customers. Hear real world experiences to help you understand best practices in disciplined hiring, role clarity and process definition that delivers long-term tactical execution results that will meet your long- term strategic business goals.
Presenters: Paul Boucherle, Matterhorn Consulting LLC

To register for the ISC West conference or learn more about the PSA education track, click here.

ISC West gears up for 2018 show, educational sessions

Wednesday, January 24, 2018

Earlier this month ISC West announced the program for its SIA Education@ISC for the 2018 show, to be held April 10-12. I got the chance to speak with Sherida Sessa, industry VP for ISC events, and Kimberly Roberts, SIA’s director of education and training, about some of the sessions and themes that attendees can look forward to at ISC West 2018.

“We’re very excited that we have over 85 sessions scheduled for this year. They really run the gamut, they cover most of the new and trending topics that we’re seeing in the industry, many are technologically based,” said Sessa. “You’re going to see a lot of new content this year,” she added.

“This year, we do have a standards in interoperability track … and also a security professionals under 40 track, and those are two brand new tracks that we have not had before in previous years,” Roberts said. The professionals under 40 track will be “more geared towards professionals on the integrator and manufacturer side,” she added.

Several themes from the show floor are represented in the educational sessions, Sessa said. “We’ve done that strategically. It really makes it easier for the attendees if they can learn about something in the classroom and then walk upstairs and actually see it in a working environment on the show floor,” she said.

A core theme to ISC West 2018 is comprehensive security, Sessa said. The theme encompasses the Connected Security Expo @ ISC West, which has been part of the show since 2016. “That’s actually in its third year now and is an entire area of the exhibit floor that provides holistic solutions from the IT and IoT perspective. That translates right over into our education program as well, we do have two tracks of education that focus on that: a people and process track and a technology track,” Sessa said.

This year’s ISC West show floor will also have the Unmanned Security & Safety Expo @ ISC West, which started last year and has been growing, according to Sessa. “Kimberly and the SIA team have done an excellent job of adding content to the education program that corresponds to that trend as well,” she said.

The show floor will feature more connected home technologies and there are educational sessions on these technologies as well. 

ISC West 2018’s show floor will introduce a new area for start up companies, called the Emerging Technology Zone. “It’s going to be located just near registration … on level one of the show. So, it’ll be an all new exhibit area,” Sessa said. “It’s really designed to offer an entry option for companies that are brand new to the industry.”

She continued, “We hear from attendees all the time, in our survey research, that they really come to trade shows specifically to find cutting-edge technology and brand new products. So this is one way to make it a little bit easier for them to do that.”

SIA has planned an interesting session for the Tuesday before the show floor opens, called “What’s New at ISC West?” Here, Steve Oplinger, systems design manager for Integrated Fire and Security Solutions, and J Kelly Stewart, managing director and CEO of Newcastle Consulting LLC, will present a preview of key technologies and companies they think attendees should see on the show floor.

One session that Roberts highlighted was the Active Shooter Workshop, which is a session that SIA is bringing back from 2017. “Unfortunately, in the day and time that we live in, there’s certain situations that we can’t control,” she said, adding that the presented will help end users and integrators look at technologies to implement.

Sessa highlighted another track, Security Megatrends, which includes sessions on the smart home, the DIY market, artificial intelligence, and access control.

Both Roberts and Sessa gave credit to the Education Advisory Board for the lineup of sessions coming to this year’s ISC West.