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Guardian Alarm acquires two in Michigan

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10/09/2012

SOUTHFIELD, Mich.—Guardian Alarm Co., based here, recently added about 3,000 mostly residential accounts and $72,000 in RMR by acquiring two local competitors.

Biggest ADT sign ever?

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Sunday, October 7, 2012

I’m in the Big Apple to cover a ceremony tomorrow morning in which the newly independent ADT will ring the bell at the New York Stock Exchange. While walking around today, I’ve been noticing that many businesses here display a small octagonal blue ADT sign in the corner of their windows.

But that sign really hit me in the eye today when I went to check out the NYSE on Wall Street. A huge white banner bearing the trademark blue ADT sign was stretched across the stately columns that mark the entrance to that venerable institution. The banner was about four stories high and some sixty feet wide—probably one of the biggest ADT signs ever.

Another banner underneath proclaims that ADT is now trading on the NYSE and is “always there.”

The ceremony tomorrow, Oct. 8, will mark The ADT Corp.'s first week of trading and judging from the sign, ADT plans to make a splash.

Boca Raton, Fla.-based ADT began trading last week on Oct. 1. It opened at $36 according to news reports, and was at $38.24 at closing time on Friday.

The company was formerly part of Switzerland-based Tyco International, but that company split into ADT, Tyco (which includes SimplexGrinnell and Tyco Integrated Securityl) and its former flow control business, now part of Pentair Ltd. ADT has nearly 6.4 million customers in the United States and Canada and nearly 16,000 employees.

Vivint reveals key to success

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Friday, October 5, 2012

As we all know by know, Vivint has worked out a deal to be sold by the end of this year to the Blackstone Group for the whopping amount of more than $2 billion.

If you’re wondering what its secret is, the 13-year-old Provo, Utah-based home automation/home security provider offered an answer in a recent press release this week, during National Customer Service Week. It said its key to success is excellent service to its more than 675,000 customers throughout the United States and Canada.

Here’s some of what Vivint had to say:
 

"Customer service professionals answer calls, tackle problems, manage teams, and are the frontline responders in making someone's day a little easier," said Steve Dixon, Vivint's vice president of operations. "You can have world-class products and attractive pricing, but if you don't back that up with professional, friendly and effective customer service you won't succeed."

Tina Brewer, of Fredericton, New Brunswick, recalls a personal experience when Vivint's customer service representatives offered timely and effective advice.

"I came home from work and attempted to enter my passcode," Brewer said. "I received a message that it was an invalid code and attempted to re-enter the code. However, when I started to do so, a loud alarm sounded. I was startled and unsure what to do. The voice of Vivint's support staff came on the speaker and walked me through the necessary steps to stop the alarm."

Brewer was also connected to Vivint's technical support team who taught her how to properly use her keyless entry. "Vivint's support staff was so kind and so helpful. I was completely overwhelmed," Brewer added. "They were helpful and supportive. I know that if I were in an unsafe situation, having their support would come as a great comfort."

Vivint has won numerous awards for its customer service. It was honored as the gold winner of "Customer Service Department of the Year" at the 2012 American Business Awards, a top annual business recognition program. Vivint also earned gold medal honors from Contact Center World. In addition, Vivint received top honors from the Central Station Alarm Association for its exceptional service to customers and community.

At Vivint, outstanding customer service extends beyond the initial sign-up of a customer. Damien Seabrook, of North Charleston, N.C., was surprised at the fast and friendly manner of Vivint's installation technicians, who arrived at his home in less than 15 minutes after he verified his account.

"I was blown away by the quick response and have never had that happen in my life," Seabrook said. "Once the technician verified what package I was getting he got right to work. In 45 minutes I had a new system and he even took the time to show me how to work everything. The great part about it is he even downloaded the app to my phone."

 

ADT celebrates independence

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Wednesday, October 3, 2012

I reported yesterday that The ADT Corp. had done well on the New York Stock Exchange on its first day Monday as a publicly traded company. The positive trading news seems to be continuing today. ADT’s stock was trading at $38.96 just after 2:30 p.m. today. It opened at $36, according to news reports.

To celebrate its first week as an independent company, Boca Raton, Fla.-based ADT is also gearing up for a ceremony this coming Monday, Oct. 8. That’s when the company, which has nearly 6.4 million customers in the United States and Canada and nearly 16,000 employees, will ring the opening bell at the stock exchange.

The company says that CEO Naren Gursahaney, Chairman Bruce Gordon, and CFO Kathryn Mikells and others will be joined on the bell podium by longtime customers Tom and Kathi Guarino of Glen Head, N.Y.

According to ADT, “thanks to ADT’s home monitoring system, the Guarinos were alerted last year during Hurricane Irene to dangerously high carbon monoxide levels in their home. The alarm prompted ADT’s trained call-center experts to contact local first responders, who raced to the Guarino residence and provided life-saving medical care. The family attributes their rescue to their ADT system, the company’s team of trained specialists and skilled first responders. The Guarinos also have an ADT system in their family-owned business in Glen Head and have been ADT customers for nearly 20 years.”

It sounds pretty impressive—and I’ll be there! Keep tabs on our site next week to learn more.

ADT adding monitoring jobs in Texas

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Tuesday, October 2, 2012

ADT’s split from Tyco isn’t taking any steam out of the monitoring giant’s sails. In addition to becoming an independent publicly traded entity Monday on the New York Stock Exchange, it plans to add 150 jobs at its facility in Irving, Texas by the end of November.

“I think we’ve added 200 jobs in the last several months and we’re looking at another 150 as we continue to expand,” Shawn Lucht, senior vice president of operations at ADT, told NBCDFW.com on Sept. 27.

The additional jobs will be spread across many departments at the company’s Irving campus, one of the largest ADT facilities in North America. Among the departments standing to gain will be the monitoring center, one of six that the company operates.

Dinesh Chand, one of the newer employees hired at the monitoring center, told NBCDFW.com that the department has almost doubled in size during his tenure there.

“When I got here about a year or so ago, we had a little over 200 people,” he said. “Today, we have close to 400 folks here.”

The company is aiming to expand further through a pilot program with Best Buy. The consumer electronics retailer is selling ADT security systems at three of its stores, ADT CEO Naren Gursahaney recently told SSN’s Tess Nacelewicz.

Part of the approach is “to generate leads and create appointments,” he said, because the company still believes that security “is an over-the-kitchen-table type of sale.”

For anyone looking for company on the NYSE, it’s easy to find: the ticker symbol is ADT. Company officials will ring the opening bell there on Oct. 8.

Wall Street likes the new ADT

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Tuesday, October 2, 2012

Yesterday marked the first day of trading on the New York Stock Exchange for The ADT Corp., the new name for independent ADT post its split with Tyco International. It did well on the market, according to news reports.

Here’s more from Dow Jones Newswires:
 

Tyco International Ltd (TYC) and spinoff [The] ADT Corp. (ADT) received warm receptions from the market during their first day of trading as slimmed-down companies focused on different parts of the market for building security and safety.

Fire-protection-and-suppression equipment manufacturer Tyco on Monday closed up 3.1% at $28.50 a share. Meanwhile, home-security-monitoring service ADT finished up 3.5% at $37.27 a share after being lower for the first half of Monday's trading session. Analysts said ADT's performance reflected investors' cautiousness about assigning a price to a company with no natural market peers.

"The shareholder profiles for these two companies are quite different," said Nicholas Heymann, an analyst for Robert W. Baird. "You've got a cyclical growth stock [in Tyco] and basically an industrial utility stock" in ADT.

Tyco, which has its headquarters in Switzerland, was once one of the world's largest industrial conglomerates. It grew over years of accelerated purchasing under former CEO L. Dennis Kozlowski, who was convicted in 2005 of larceny, securities fraud and falsifying business records stemming from schemes that allowed him to reap hundreds of millions of dollars from Tyco and its stock to support his lavish lifestyle.

Edward Breen, who replaced Mr. Kozlowski in 2002, has spent the past 10 years methodically shrinking Tyco by selling dozens of businesses and spinning off parts of the company to shareholders as stand-alone companies.

A year ago, Tyco announced plans to further dismantle the company by spinning off ADT and the company's pipe and valve business as new public companies. The pipe and valve business merged earlier this year with pump maker Pentair Ltd. (PNR), leaving Tyco and ADT as the remaining pieces of the company in the breakup.

Tyco's focus is limited to fire-protection systems and equipment used in commercial buildings and institutions such as college campuses. Its Simplex Grinnell brand of sprinklers, fire-detection sensors and video-monitoring service are market leaders.

Read more: http://www.foxbusiness.com/news/2012/10/01/tyco-ad...

 

Mass. city may have to pay for limiting fire alarm options

The state says Lowell illegally required property owners to buy fire alarm boxes from single vendor
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10/01/2012

LOWELL, Mass.—This city may end up paying rebates to property owners after it required them to buy fire alarm boxes from just one vendor, preventing them from purchasing the boxes more cheaply from other sources, according to newspaper reports.

Avigilon’s newest VMS can ‘listen and see’

Fifth release of Avigilon Control Center ‘unites best of IT, Web design and video game industries’
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09/28/2012

PHILADELPHIA—Megapixel video provider Avigilon at the ASIS show announced the details of the newest version of its VMS, the ACC 5.0, and demonstrated its ability to respond to voice commands and body movements.

Axis takes aim at small-business applications at ASIS

Network video provider targets small-camera count applications, debuts encoder with 60 fps
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09/26/2012

PHILADELPHIA—Among a slew of new offerings that network video provider Axis Communications was showing at the September ASIS show were a new 60 frames-per-second encoder and an updated version of its free software client Axis Camera Companion.

Storage capacity: Just can’t get enough sometimes

Asking the right questions and getting the calculation right
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09/26/2012

In certain industries such as gaming there are very specific, mandated rules about the length of time that video needs to be retained. That should make calculating storage needs easy, at least for that vertical market, right?

Not necessarily.

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